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Help Desk Associate Jobs in Rialto, CA (NOW HIRING)

HMC Architects

Helpdesk Support Technician

Ontario, CA · On-site

$21.45 - $29.21/hr

Associate degree or equivalent technical training * Minimum 2 years of experience in a Microsoft Server and Windows environment * Working knowledge of PC hardware, networking basics, and IT applicat ...

Rebel Hotel Company

Front Desk Agent

Ontario, CA

$14.50 - $18.25/hr

Approach all encounters with guests and associates in a friendly, service-oriented manner ... Perform other duties as assigned, which may include, but are not limited to: helping coworkers in ...

Rebel Hospitality New York LLC

Front Desk Agent

Riverside, CA · On-site

$14.75 - $18.75/hr

College course work in related field helpful • Experience in a hotel or a related field preferred ... associates in a friendly, service-oriented manner • Maintain high standards of personal ...

Benchmark

Front Desk Agent

Riverside, CA

$14.75 - $18.75/hr

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid ... While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest ...

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Help Desk Associate information

See Rialto, CA salary details

$14

$21

$33

How much do help desk associate jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for help desk associate in Rialto, CA is $21.52, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $24.09 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Rialto, CA? The most popular types of Help Desk jobs in Rialto, CA are:
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What cities near Rialto, CA are hiring for Help Desk Associate jobs? Cities near Rialto, CA with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Rialto, CA as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,772 per year, or $21.5 per hour.
Helpdesk Support Technician

Helpdesk Support Technician

HMC Architects

Ontario, CA • On-site

$21.45 - $29.21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Who We Are
HMC Architects is an employee-owned design firm with an inherent desire to make a difference in our communities. As a purpose-driven brand based on values, our mission to design for good drives everything we do. And our ownership culture creates alignment and increased commitment to that mission, keeping us on track to being successful.
What We Do
Founded with the purpose of anticipating community needs, HMC aims to create designs that have a positive impact, now and into the future. We focus primarily on opportunities to have the most direct contribution to communities-through healthcare, education, and civic spaces.
Why Join HMC
As an employee owned company you become an owner after one year-receiving company-provided shares at no cost and building long-term financial growth as the firm succeeds. We also give back through our volunteerism with our Designing Futures Foundation, which advances sustainable and regenerative design and supports the next generation of innovators. In addition to this, we also support our team through:
  • Culture: We put people over profits, giving them the flexibility to manage their work and life. We believe in fairness, equality in opportunity, and rewarding those who perform.
  • Wellness: company paid wellness courses, on-site gyms (at select locations), access to financial advisors and discounts to wellness platforms, gyms and more.
  • Professional Development: LinkedIn learning access, business development training, supportive mentorship, company-paid ARE study materials, exam fees, and licensure completion bonuses.
  • Comprehensive Comp and Benefits: Base+Bonus+Equity+401k, including student loan repayments, wellness programs, full medical, dental, vision, time off and holidays above industry standard.

Job Summary
We're looking for a IT Support Technician to provide front-line technical support to end users, resolving hardware, software, and network issues to maintain productivity and system reliability. This role works under direct supervision, follows established IT procedures, and supports technology operations in an architectural office environment.
This position is located in HMC's Ontario, California office. The position requires 3 days in the office and the ability to work from home Mondays and Fridays with alternating Fridays off.
Key Responsibilities
  • Respond to and prioritize IT support requests via phone, email, and in person
  • Troubleshoot PCs, laptops, peripherals, and basic network issues
  • Set up and configure workstations, printers, mobile devices, and video conferencing equipment
  • Install, configure, and maintain hardware, software, and applications
  • Support networked printers, plotting equipment, and peripheral devices
  • Maintain hardware/software inventory and ensure data integrity
  • Create basic end-user documentation and provide technology guidance
  • Enforce IT policies, standards, and security procedures
  • Assist with system upgrades, device monitoring, and technology planning
  • Travel as needed to the other offices

Requirements
  • Associate degree or equivalent technical training
  • Minimum 2 years of experience in a Microsoft Server and Windows environment
  • Working knowledge of PC hardware, networking basics, and IT applications
  • Strong customer service, communication, and documentation skills
  • Ability to manage priorities, meet deadlines, and adapt to change
  • Professional demeanor, dependable attendance, and collaborative work style

This position is non-exempt. The salary range for this position is $44,619 - $60,764 ($21.45 - $29.21 per hour).
The actual offered salary for this position will vary depending on multiple factors including the candidate's qualification, education, position knowledge, work experience, skills, ability, work location, and internal incumbent compensation for similar roles. We do not anticipate individuals hired into this position will start at or near the top half of the range listed; the decision will be based on each individual case. The salary range listed above does not include other compensation elements such as discretionary bonus opportunities, employee stock ownership grants, paid time off, medical insurance, and other wage and benefit opportunities.

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