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Help Desk Jobs in Rialto, CA (NOW HIRING)

The Webb Schools

Help Desk Technician

Claremont, CA · On-site

$25 - $30/hr

Help Desk Technician Department : Technology Location : Claremont, CA/Onsite Employment Type : Full-Time / Non-Exempt Why Webb? At The Webb Schools, our mission and values shape daily life. Grounded ...

Onsite Computing

Level 1 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 1 Help Desk Technician, you will be the first point of contact for our clients, providing technical support and troubleshooting for a variety of IT issues. You will work both ...

Onsite Computing

Level 2 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 2 Help Desk Technician, you will provide advanced technical support and troubleshooting for a variety of IT issues. You will work both remotely and on-site, ensuring that our ...

Onsite Computing, Inc

Level 3 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

We are seeking an experienced and highly skilled Level 3 Help Desk Technician to join our team. The ideal candidate will possess advanced technical expertise and a strong commitment to providing top ...

Onsite Computing

Level 3 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

We are seeking an experienced and highly skilled Level 3 Help Desk Technician to join our team. The ideal candidate will possess advanced technical expertise and a strong commitment to providing top ...

Randstad

service desk / help desk

Rancho Cucamonga, CA · On-site

$20 - $23/hr

... desk Qualifications * Years of experience: 1 year * Experience level: Entry Level Randstad is a world leader in matching great people with great companies. Our experienced agents will listen ...

New

Onsite Computing

Level 0 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

Help set up and configure new hardware and software for clients. * Provide support for network connectivity issues. * Document and track support requests and resolutions in our ticketing system ...

Onsite Computing, Inc

Level 0 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

Help set up and configure new hardware and software for clients. * Provide support for network connectivity issues. * Document and track support requests and resolutions in our ticketing system ...

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See Rialto, CA salary details

$12

$23

$33

How much do help desk jobs pay per hour?

As of May 29, 2026, the average hourly pay for help desk in Rialto, CA is $23.21, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $26.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Rialto, CA? The most popular types of Help Desk jobs in Rialto, CA are:
What job categories do people searching Help Desk jobs in Rialto, CA look for? The top searched job categories for Help Desk jobs in Rialto, CA are:
What cities near Rialto, CA are hiring for Help Desk jobs? Cities near Rialto, CA with the most Help Desk job openings:
Help Desk jobs near you
Help Desk Technician

Help Desk Technician

The Webb Schools

Claremont, CA • On-site

$25 - $30/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description


Position Title: Help Desk Technician

Department: Technology

Location: Claremont, CA/Onsite

Employment Type: Full-Time / Non-Exempt


Why Webb?

At The Webb Schools, our mission and values shape daily life. Grounded in the pillars to think boldly and creatively, act with honor and moral courage, lead with distinction, and serve with a generous spirit, Webb is a vibrant, purpose-driven boarding and day school community. With a 104-year legacy and a culture rooted in character, intellectual curiosity, and authentic relationships, Webb is a place where faculty and staff are empowered to do meaningful work that advances both student growth and institutional excellence.

Summary:

The Help Desk Technician provides frontline technical support to faculty, staff, students, and families at The Webb Schools. This role is responsible for resolving everyday technology issues, supporting school devices and classroom technology, assisting with student devices and loaner workflows, and helping ensure a responsive, professional support experience across campus.

The ideal candidate is service-oriented, organized, technically capable in both Windows and macOS environments, and comfortable working in a fast-paced school setting with a wide range of users and needs.

Essential Duties & Responsibilities

Specific responsibilities may include but are not limited to:

  • Provide first-line technical support for hardware, software, account access, printing, Wi-Fi, and other day-to-day technology needs.
  • Respond to, and document support requests through the school’s ticketing system, maintaining accurate notes and timely follow-up.
  • Collaborate with other members of the Technology team to resolve complex issues, share knowledge, and support ongoing training and mentorship.
  • Support deployment, setup, configuration, and maintenance of faculty/staff and shared-use devices using established procedures and tools.
  • Assist with student device support, including intake, troubleshooting, loaner preparation, and basic recordkeeping.
  • Provide basic support for classroom and event technology, including displays, projectors, Apple TVs, speakers, and other common AV equipment.
  • Escalate complex technical issues appropriately, with clear documentation of troubleshooting steps already performed.
  • Assist with inventory, asset tagging, device refresh activities, returns processing, storage organization, and other lifecycle-related tasks.
  • Help identify and report suspicious emails, phishing attempts, and other basic security concerns in accordance with department procedures.
  • Contribute to user documentation, quick-reference materials, and knowledge-sharing resources for common support issues.
  • Provide courteous, patient, and professional assistance to users with varying levels of technical confidence.

Required Qualifications:

Minimum Education:

  • Highschool diploma or equivalent

Experience:

  • 1-3 years of IT support experience.
  • Proficiency in Windows and macOS support for end-user devices in a mixed environment.
  • Familiarity with productivity suites such as Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams).
  • Comfort with basic networking concepts (Wi-Fi, IP addressing, connecting to shared resources).
  • Ability to manage multiple priorities in a fast-paced academic environment

Preferred Qualifications:

Education:

  • Bachelor’s degree or equivalent

Experience:

  • Experience working in an educational environment, particularly K–12 or independent schools.
  • Knowledge of classroom technology tools (Apple TVs, AV systems) and peripheral device support.
  • Experience with ticketing systems (e.g., Zendesk, Freshservice, or similar).
  • Familiarity with Canvas LMS, Blackbaud systems, and boarding school technology environments.

Core Competencies/Skills:

  • Strong commitment to customer service and ability to work effectively with a diverse school community.
  • Solid troubleshooting and problem-solving skills with the ability to communicate technical concepts clearly.
  • Other Requirements:
  • A criminal background check is required and must be successfully completed before employment can begin.
  • Ability to sit, stand, walk, and lift up to 50 pounds.
  • Frequent use of hands for typing, device repair, and equipment handling.
  • Ability to work across multiple campus locations and in classroom settings.
  • Occasional after-hours or weekend support may be required for school events or critical system issues.

MISSION & VALUES:

Webb’s mission is to provide a dynamic learning community that nurtures and inspires our students and alumni to:

  • Think boldly, mindfully, and creatively;
  • Act with honor and moral courage;
  • Lead with distinction;
  • Serve with a generous spirit.

As part of this work, we are committed to fostering an inclusive school community characterized by openness, acceptance, and empathy, where all members are valued, respected, and supported. Our community is strengthened by the diverse views, beliefs, backgrounds, and experiences of our students, faculty, staff, and alumni. Embracing diversity in all its many forms is essential to our mission to create a nurturing learning community that fosters tomorrow’s leaders.

Physical Requirements:

The physical requirements are representative of those that must be met by an employee to successfully perform the essential functions of this position. As prescribed by law, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Compensation & Benefits:

The estimated pay scale represents the typical pay range The Webb Schools reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale applies to the current posting only.

The Webb Schools provides a competitive and comprehensive benefits program, including medical, dental, and vision insurance; generous sick and vacation time; paid holidays; and participation in retirement programs designed to support employees throughout their careers.

Equal Opportunity Statement:

The Webb Schools are an Equal Employment Opportunity Employer. We are committed to providing equal employment opportunities and do not discriminate based on perceived or actual race, color, national or ethnic origin, religion, sex, pregnancy (or any related conditions), age, marital status, military or veteran status, medical condition, gender/identity/expression, sexual orientation, or any other characteristic protected by state or federal law.

Employment:

This position is “at-will”. This means that both Webb and the hired employee have the right to terminate the employment relationship at any time, with or without advance notice, and with or without cause. There is no employment contract, actual or implied.