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Help Desk Jobs in Rialto, CA (NOW HIRING)

LERETA, LLC

Help Desk Team Lead

Pomona, CA

$23.04 - $28/hr

The Help Desk Team Leader ensures that the team is delivering excellent customer service in compliance Service Level Agreements (SLAs) and that incident restoration is expedited and properly managed ...

Lereta

Help Desk Team Lead

Pomona, CA · On-site

$23.04 - $28/hr

The Help Desk Team Leader ensures that the team is delivering excellent customer service in compliance Service Level Agreements (SLAs) and that incident restoration is expedited and properly managed ...

Jackson Lewis P.C.

Help Desk Analyst

Orange, CA · On-site

$26.70 - $33.40/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We help employers develop proactive strategies, strong policies and business-oriented solutions to ... The individual will provide telephone support to users and perform desk-side support as needed and ...

Onsite Computing

Level 1 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 1 Help Desk Technician, you will be the first point of contact for our clients, providing technical support and troubleshooting for a variety of IT issues. You will work both ...

Onsite Computing

Level 2 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 2 Help Desk Technician, you will provide advanced technical support and troubleshooting for a variety of IT issues. You will work both remotely and on-site, ensuring that our ...

Onsite Computing, Inc

Level 3 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

We are seeking an experienced and highly skilled Level 3 Help Desk Technician to join our team. The ideal candidate will possess advanced technical expertise and a strong commitment to providing top ...

Onsite Computing

Level 3 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

We are seeking an experienced and highly skilled Level 3 Help Desk Technician to join our team. The ideal candidate will possess advanced technical expertise and a strong commitment to providing top ...

Connection

Helpdesk Support Technician

Brea, CA

$29/hr

Help Desk Support Technician Industry: Heavy Civil Construction Location: Brea, CA (100% On-Site) Schedule: Monday-Friday, 8:00 AM-5:00 PM Pay Rate: $29.00/hour Duration: Contract through the end of ...

Connection

Helpdesk Support Technician

Brea, CA

$29/hr

Position Overview Our client, a well-established company in the heavy civil construction industry, is seeking a Help Desk Support Technician to join their IT team. This is an excellent opportunity ...

Connection

Helpdesk Support Technician

Brea, CA · On-site

$29/hr

Provide day-to-day Help Desk support for end users * Troubleshoot hardware, software, and peripheral issues * Provision, configure, and deploy laptops and desktop computers * Install, configure, and ...

Onsite Computing, Inc

Level 0 Help Desk Technician

Corona, CA · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • PTO

Help set up and configure new hardware and software for clients. * Provide support for network connectivity issues. * Document and track support requests and resolutions in our ticketing system ...

Onsite Computing

Level 0 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

  • Medical

  • Dental

  • Vision

  • PTO

Help set up and configure new hardware and software for clients. * Provide support for network connectivity issues. * Document and track support requests and resolutions in our ticketing system ...

Onsite Computing, Inc

Level 0 Help Desk Technician

Corona, CA

$20.75 - $28/hr

  • Medical

  • Dental

  • Vision

  • PTO

Help set up and configure new hardware and software for clients. * Provide support for network connectivity issues. * Document and track support requests and resolutions in our ticketing system ...

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All JobsHelp Desk JobsHelp Desk Jobs in Rialto, CA

Help Desk information

See Rialto, CA salary details

$12

$23

$33

How much do help desk jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for help desk in Rialto, CA is $23.21, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $26.01 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Rialto, CA?

The most popular types of Help Desk jobs in Rialto, CA are:

What job categories do people searching Help Desk jobs in Rialto, CA look for?

The top searched job categories for Help Desk jobs in Rialto, CA are:

What cities near Rialto, CA are hiring for Help Desk jobs?

Cities near Rialto, CA with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Rialto, CA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $48,287 per year, or $23.2 per hour.

Help Desk Team Lead

LERETA, LLC

Pomona, CA

$23.04 - $28/hr

Full-time

Posted 6 days ago

LERETA rating

7.5

Company rating: 7.5 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

203rd of 492 rated business services

Job description

The Help Desk Team Leader ensures that the team is delivering excellent customer service in compliance Service Level Agreements (SLAs) and that incident restoration is expedited and properly managed/tracked. The role is responsible monitors and reports on performance metrics such as the number of calls received, number of calls closed on first contact, number of open calls, and the number of open-aged calls.

Help Desk Team Lead

  • Logs incidents and service requests to a dynamic Help Desk environment that targets the highest percentage of first-call resolution
  • Provides support for existing IT systems
  • Troubleshoots IT problems to determine whether they are hardware or software related and attempts to assess and remedy the problem with the initial call
  • Tracks Help Desk requests, responds to the customer, updates the incident management system, troubleshoots and resolves issues submitted to the Help Desk
  • Develops Daily Status Reports
  • Ensures that Help Desk procedures are compliant with the customer’s Service Level Agreements (SLA’s)
  • Submits a weekly Help Desk report which includes graphs and metrics that support the performance data and SLA agreements
  • Ensures all new user requests and changes are assigned and resolved in a timely manner
  • Escalates service requests to the appropriate technician in a timely manner to ensure prompt resolution of all issues
  • Assists where needed in the desktop support function
    • Mainframe and Client Server Printing systems – Design and implementation
    • Mainframe Hardware
    • Microsoft Active Directory support

This position will perform other duties as assigned based on the needs of the department.

Core Competencies:

  • Ability to work in a fast-paced environment and prioritize a varied workload between multiple systems and customers
  • Excellent written and oral communication skills
  • Ability to work flex and overtime hours
  • Ability to quickly and accurately troubleshoot various Help Desk issues
  • Ability to learn new skills/software quickly
  • Ability to work in a team environment to collectively address and resolve issues
  • Ability to respond with urgency to customer and management needs or requests for assistance, reports etc

Required Education & Experience:

  • 3+ years’ experience as a Help Desk Technician with increasing roles of responsibility
  • High School Diploma or equivalent
  • Must be capable of typing 35 wpm+

Preferred Education & Experience:

  • Associate Degree in Computer Systems / IT Technology or related field
  • 5+ years’ experience as a Help Desk Technician with increasing roles of responsibility
  • Preferred Software Experience: Proficiency in Microsoft® Office Outlook, Access, PowerPoint, Excel and Word
  • Experience with mortgage servicing systems such as MSP, LSAMS, FISERV
  • In-house software/system knowledge: LPTS – LERETA Property Tax, LERETANet, Mainframe, TTS – Total Tax System, TS2, WebXtender, iSupport

Salary range: $23.04 - $28.00

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