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Help Desk Manager Jobs in Rialto, CA (NOW HIRING)

LERETA, LLC

Help Desk Team Lead

Pomona, CA

$23.04 - $28/hr

Tracks Help Desk requests, responds to the customer, updates the incident management system, troubleshoots and resolves issues submitted to the Help Desk * Develops Daily Status Reports * Ensures ...

Lereta

Help Desk Team Lead

Pomona, CA · On-site

$23.04 - $28/hr

Tracks Help Desk requests, responds to the customer, updates the incident management system, troubleshoots and resolves issues submitted to the Help Desk * Develops Daily Status Reports * Ensures ...

Jackson Lewis P.C.

Help Desk Analyst

Orange, CA · On-site

$26.70 - $33.40/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We help employers develop proactive strategies, strong policies and business-oriented solutions to ... Document end user issues/requests utilizing the IT Service Desk service management application.

Onsite Computing

Level 1 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

About Us: Onsite Computing is a leading Managed Service Provider (MSP) in Southern California ... As a Hybrid Level 1 Help Desk Technician, you will be the first point of contact for our clients ...

Onsite Computing, Inc

Level 1 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

About Us: Onsite Computing is a leading Managed Service Provider (MSP) in Southern California ... As a Hybrid Level 1 Help Desk Technician, you will be the first point of contact for our clients ...

Onsite Computing

Level 2 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

About Us: Onsite Computing is a leading Managed Service Provider (MSP) in Southern California ... As a Hybrid Level 2 Help Desk Technician, you will provide advanced technical support and ...

Onsite Computing, Inc

Level 3 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

... management of IT projects, including system upgrades and migrations. * Document and maintain ... Minimum of 5 years of experience in a help desk or technical support role, with at least 2 years at ...

Onsite Computing

Level 3 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

... management of IT projects, including system upgrades and migrations. * Document and maintain ... Minimum of 5 years of experience in a help desk or technical support role, with at least 2 years at ...

Tech Guardian

Be Seen First

MSP Helpdesk Supervisor

Lake Elsinore, CA · On-site

$70K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We help small and medium-sized businesses with managed IT, AI, cybersecurity, cloud services ... Help improve service desk workflows, ticket handling standards, SOPs, and client communication ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

Service Desk Manager - Tier II Department: Managed Services Employment Type: Full Time Location: IronOrbit - Remote Compensation: $93,600 - $108,160 / year Description IronOrbit is seeking a Tier II ...

Connection

Helpdesk Support Technician

Brea, CA · On-site

$29/hr

Help Desk Support Technician Industry: Heavy Civil Construction Location: Brea, CA (100% On-Site ... Ability to work independently and manage multiple priorities Preferred Qualifications * Experience ...

Connection

Helpdesk Support Technician

Brea, CA

$29/hr

Provide day-to-day Help Desk support for end users * Troubleshoot hardware, software, and ... Ability to work independently and manage multiple priorities Preferred Qualifications * Experience ...

Connection

Helpdesk Support Technician

Brea, CA · On-site

$29/hr

Provide day-to-day Help Desk support for end users * Troubleshoot hardware, software, and ... Ability to work independently and manage multiple priorities Preferred Qualifications * Experience ...

Onsite Computing, Inc

Level 0 Help Desk Technician

Corona, CA · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • PTO

About Us: Onsite Computing is a leading Managed Service Provider (MSP) in Southern California ... Help set up and configure new hardware and software for clients. * Provide support for network ...

Onsite Computing

Level 0 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

  • Medical

  • Dental

  • Vision

  • PTO

About Us: Onsite Computing is a leading Managed Service Provider (MSP) in Southern California ... Help set up and configure new hardware and software for clients. * Provide support for network ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Rialto, CA

Help Desk Manager information

See Rialto, CA salary details

$37.6K

$84K

$124.8K

How much do help desk manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for help desk manager in Rialto, CA is $84,014.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,200.00 and $100,300.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Rialto, CA?

The most popular types of Help Desk jobs in Rialto, CA are:

What job categories do people searching Help Desk Manager jobs in Rialto, CA look for?

The top searched job categories for Help Desk Manager jobs in Rialto, CA are:

What cities near Rialto, CA are hiring for Help Desk Manager jobs?

Cities near Rialto, CA with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Rialto, CA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $84,014 per year, or $40.4 per hour.

Help Desk Team Lead

LERETA, LLC

Pomona, CA

$23.04 - $28/hr

Full-time

Posted 5 days ago

LERETA rating

7.5

Company rating: 7.5 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

203rd of 492 rated business services

Job description

The Help Desk Team Leader ensures that the team is delivering excellent customer service in compliance Service Level Agreements (SLAs) and that incident restoration is expedited and properly managed/tracked. The role is responsible monitors and reports on performance metrics such as the number of calls received, number of calls closed on first contact, number of open calls, and the number of open-aged calls.

Help Desk Team Lead

  • Logs incidents and service requests to a dynamic Help Desk environment that targets the highest percentage of first-call resolution
  • Provides support for existing IT systems
  • Troubleshoots IT problems to determine whether they are hardware or software related and attempts to assess and remedy the problem with the initial call
  • Tracks Help Desk requests, responds to the customer, updates the incident management system, troubleshoots and resolves issues submitted to the Help Desk
  • Develops Daily Status Reports
  • Ensures that Help Desk procedures are compliant with the customer’s Service Level Agreements (SLA’s)
  • Submits a weekly Help Desk report which includes graphs and metrics that support the performance data and SLA agreements
  • Ensures all new user requests and changes are assigned and resolved in a timely manner
  • Escalates service requests to the appropriate technician in a timely manner to ensure prompt resolution of all issues
  • Assists where needed in the desktop support function
    • Mainframe and Client Server Printing systems – Design and implementation
    • Mainframe Hardware
    • Microsoft Active Directory support

This position will perform other duties as assigned based on the needs of the department.

Core Competencies:

  • Ability to work in a fast-paced environment and prioritize a varied workload between multiple systems and customers
  • Excellent written and oral communication skills
  • Ability to work flex and overtime hours
  • Ability to quickly and accurately troubleshoot various Help Desk issues
  • Ability to learn new skills/software quickly
  • Ability to work in a team environment to collectively address and resolve issues
  • Ability to respond with urgency to customer and management needs or requests for assistance, reports etc

Required Education & Experience:

  • 3+ years’ experience as a Help Desk Technician with increasing roles of responsibility
  • High School Diploma or equivalent
  • Must be capable of typing 35 wpm+

Preferred Education & Experience:

  • Associate Degree in Computer Systems / IT Technology or related field
  • 5+ years’ experience as a Help Desk Technician with increasing roles of responsibility
  • Preferred Software Experience: Proficiency in Microsoft® Office Outlook, Access, PowerPoint, Excel and Word
  • Experience with mortgage servicing systems such as MSP, LSAMS, FISERV
  • In-house software/system knowledge: LPTS – LERETA Property Tax, LERETANet, Mainframe, TTS – Total Tax System, TS2, WebXtender, iSupport

Salary range: $23.04 - $28.00

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