The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
HR Help Desk Manager
San Francisco, CA · On-site
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
HR Help Desk Manager
San Francisco, CA · On-site
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
Help Desk
San Francisco, CA · On-site
Core Responsibilities Help Desk & User Support * Serve as the first point of contact for support ... Log, categorize, prioritize, and manage tickets in the IT service management system * Support ...
Help Desk
San Francisco, CA · On-site
Core Responsibilities Help Desk & User Support * Serve as the first point of contact for support ... Log, categorize, prioritize, and manage tickets in the IT service management system * Support ...
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...
Support Desk Manager
San Francisco, CA · On-site
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...
Support Desk Manager
San Francisco, CA · On-site
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...
Deal Desk Manager
San Francisco, CA · On-site
$140K - $160K/yr
You'll partner closely with our Senior Deal Desk Manager and together you'll be the team that keeps ... Help design and implement self-service guardrails and automation that reduce the volume of deals ...
Deal Desk Manager
San Francisco, CA · On-site
$140K - $160K/yr
You'll partner closely with our Senior Deal Desk Manager and together you'll be the team that keeps ... Help design and implement self-service guardrails and automation that reduce the volume of deals ...
Senior Help Desk Technician
$40K - $80K/yr
Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support ...
Senior Help Desk Technician
$40K - $80K/yr
Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support ...
Senior Help Desk Technician
San Francisco, CA · On-site +1
$40K - $80K/yr
Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support ...
Senior Help Desk Technician
San Francisco, CA · On-site +1
$40K - $80K/yr
Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support ...
Senior Help Desk Technician
San Francisco, CA · On-site
$40K - $80K/yr
Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support ...
Quick apply
Senior Help Desk Technician
San Francisco, CA · On-site
$40K - $80K/yr
Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support ...
Deal Desk Manager
San Francisco, CA · Hybrid
$133K - $159K/yr
Deal Desk Manager Fastly is seeking a highly motivated and experienced Deal Desk Manager to manage ... help support our employees. We also offer 401(k) (including company match) and an Employee Stock ...
Deal Desk Manager
San Francisco, CA · Hybrid
$133K - $159K/yr
Deal Desk Manager Fastly is seeking a highly motivated and experienced Deal Desk Manager to manage ... help support our employees. We also offer 401(k) (including company match) and an Employee Stock ...
Deal Desk Manager
San Francisco, CA · On-site
$133K - $159K/yr
Deal Desk Manager Fastly is seeking a highly motivated and experienced Deal Desk Manager to manage ... help support our employees. We also offer 401(k) (including company match) and an Employee Stock ...
Deal Desk Manager
San Francisco, CA · On-site
$133K - $159K/yr
Deal Desk Manager Fastly is seeking a highly motivated and experienced Deal Desk Manager to manage ... help support our employees. We also offer 401(k) (including company match) and an Employee Stock ...
Senior Help Desk Technician II
San Francisco, CA · On-site
$108K - $156K/yr
Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support ...
Quick apply
Senior Help Desk Technician II
San Francisco, CA · On-site
$108K - $156K/yr
Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support ...
Senior Help Desk Technician II
San Francisco, CA · On-site +1
$108K - $156K/yr
Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support ...
Senior Help Desk Technician II
San Francisco, CA · On-site +1
$108K - $156K/yr
Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support ...
Help Desk Manager information
See San Rafael, CA salary details
$41.8K - $50.6K
1% of jobs
$50.6K - $59.4K
6% of jobs
$59.4K - $68.3K
8% of jobs
$74.7K is the 25th percentile. Wages below this are outliers.
$68.3K - $77.1K
13% of jobs
$77.1K - $85.9K
14% of jobs
The median wage is $90K / yr.
$85.9K - $94.7K
17% of jobs
$94.7K - $103.5K
13% of jobs
$107.1K is the 75th percentile. Wages above this are outliers.
$103.5K - $112.3K
8% of jobs
$112.3K - $121.1K
7% of jobs
$121.1K - $130K
7% of jobs
$130K - $138.8K
5% of jobs
$41.8K
$93.4K
$138.8K
How much do help desk manager jobs pay per year?
As of Aug 12, 2026, the average yearly pay for help desk manager in San Rafael, CA is $93,392.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,600.00 and $111,500.00 per year, depending on experience, location, and employer.
What does a help desk manager do?
A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.
What is the difference between Help Desk Manager vs Help Desk Technician?
| Aspect | Help Desk Manager | Help Desk Technician |
|---|---|---|
| Certifications | ITIL, HDI-Support Center Analyst, CompTIA A+ | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Supervises support teams, manages workflows, oversees customer service | Provides technical support, troubleshoots hardware/software issues |
| Employer & Industry Usage | IT departments, tech companies, large organizations | Help desks, IT support centers, small to medium businesses |
The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.
How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?
A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.
What does a help desk manager do?
A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.
What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?
To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What job categories do people searching Help Desk Manager jobs in San Rafael, CA look for? The top searched job categories for Help Desk Manager jobs in San Rafael, CA are:
What cities near San Rafael, CA are hiring for Help Desk Manager jobs? Cities near San Rafael, CA with the most Help Desk Manager job openings:
Oracle rating
8.7
Based on 151 frontline employees who took The Breakroom Quiz
55th of 243 rated software companies
Job description
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing the team's workload, setting priorities, and ensuring that service levels are met.
Responsibilities
The Help Desk Manager plays a critical role in delivering a flawless customer experience by monitoring the duties of the service desk team members and securing prompt attendence to client inquires.
Responsibilities:
- Manage the team's workload and ensure timely delivery of service
- Monitor service desk team members' duties to ensure prompt attendance to client inquiries
- Address training needs and develop training plans for team members
- Conduct team meetings to review performance, discuss issues and provide guidance
- Manage customer escalations and ensure they're handled professionally
- Keep service desk procedures documented and up-to-date
Qualifications
Key qualifications required to succeed as the team leader of a service desk:
- Showcase good interpersonal skills for customer relations
- Ability to work under pressure
- Must have good leadership skills
- Must be knowledgeable about service desk system and IT tools
- Must have good judgment in handling serious customer problems.
If you meet these requirements and are interested in this exciting opportunity, please submit your application with your resume and cover letter
About Oracle
Sourced by ZipRecruiter
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions. That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.
Industry
It services
Company size
10,000+ Employees
Headquarters location
Redwood City, CA, US
Year founded
1977