ZipRecruiter

Log In

1

Help Desk Manager Jobs in San Rafael, CA (NOW HIRING)

AvalonBay Communities

Front Desk Manager

San Francisco, CA · On-site

$62K - $89K/yr

Front Desk Manager Position Type: Full time State: California City: San Francisco Zip Code: 94158 ... Whether it's helping someone choose one of our communities as their home, providing great service ...

Endsight

IT Help Desk Engineer

Napa, CA · On-site

$28.84 - $43.25/hr

IT Help Desk Engineer Department: Response Center Employment Type: Full Time Location: Napa ... Who We Are Endsight is a fast-growing IT Managed Service Provider built on one core belief: When we ...

Qcells

IT Help Desk Lead

San Francisco, CA · On-site

$106K - $117K/yr

Manage laptop onboarding, imaging, initial installs, and employee setup for 10-15 new hires per ... IT help desk / desktop support, including Tier 1-2 ticketing and deskside support * Bachelor ...

Qcells

IT Help Desk Lead

San Francisco, CA · On-site +1

$106K - $117K/yr

Manage laptop onboarding, imaging, initial installs, and employee setup for 10-15 new hires per ... IT help desk / desktop support, including Tier 1-2 ticketing and deskside support * Bachelor ...

Asana

Deal Desk Manager

San Francisco, CA · Hybrid

$164K - $186K/yr

This means you'll have the opportunity to help create the groundwork for the future success of the team. The Deal Desk works closely with partners in Sales, Revenue Accounting, Legal, and Sales ...

Endsight

IT Help Desk Engineer

Napa, CA

$28.84 - $43.25/hr

Who We Are Endsight is a fast-growing IT Managed Service Provider built on one core belief: When we ... Must have 5 years minimum IT Help Desk * Previous MSP experience Required * Reliable Transportation ...

Asana

Deal Desk Manager

San Francisco, CA · On-site

$164K - $186K/yr

This means you'll have the opportunity to help create the groundwork for the future success of the team. The Deal Desk works closely with partners in Sales, Revenue Accounting, Legal, and Sales ...

Medix

Front Desk Manager

Oakland, CA · On-site

$26 - $29/hr

Job Summary Our client is seeking a Front Desk Manager who will be responsible for managing front ... As an award-winning career partner, Medix is committed to helping talent find fulfilling and ...

Redolent, Inc.

Help Desk - Systems Tech

San Bruno, CA · On-site

$24 - $32.25/hr

Description: Responsible for responding to inquiries and providing information to customers calling into a service hotline. Records all customer contact information in a call log. Evaluates situation ...

LiveRamp

Deal Desk Analyst

San Francisco, CA · On-site

$78K - $111K/yr

... managing deal formation and flow, implementing policy, and driving sustainable growth while reducing sales cycle times. Additionally, the Senior Deal Desk Analyst will help scale our Deal Desk ...

previous pagenext page

Showing results 21-40

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in San Rafael, CA

Help Desk Manager information

See San Rafael, CA salary details

$41.8K

$93.4K

$138.8K

How much do help desk manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for help desk manager in San Rafael, CA is $93,392.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,600.00 and $111,500.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What job categories do people searching Help Desk Manager jobs in San Rafael, CA look for? The top searched job categories for Help Desk Manager jobs in San Rafael, CA are:
What cities near San Rafael, CA are hiring for Help Desk Manager jobs? Cities near San Rafael, CA with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in San Rafael, CA as of August 2026, with employment types broken down into 73% Full Time, and 27% Part Time. Highlights an 100% In-person job distribution, with an average salary of $93,392 per year, or $44.9 per hour.

Senior Help Desk Technician II

Contact Government Services, LLC

San Francisco, CA

$108K - $156K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Senior Help Desk Technician II
Employment Type: Full Time 
Department: Help Desk

CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). 

CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success:
- Backup/Restoration admin/support
- File Server support
- User Account/Mailbox administration
- Software/Hardware installation
- Handheld device installation/troubleshooting/support
- Remote User setup/support/troubleshooting
- End-user training
- Creation of procedural documentation
- Creation of spreadsheets/databases for tracking purposes
- Record and update required information for all IT-related tickets utilizing ITIL
- Creation of Incident work-log entries
- Accurately answer user support questions of software and hardware in the EOUSA office environment
- Maintain Account Management forms for new and departed users per Government policy and procedures
- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices
- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs' accessories, IT supplies, etc. using spreadsheets
- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications
- Submit weekly status reports and monthly surveys
- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface
- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions

Qualifications:
- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: 
- ITIL Foundations certification 
- Change Management experience 
- Active DOD clearance of Level 6 Public Trust or above 

Our Commitment:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package:
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:
https://cgsfederal.com/join-our-team/
For more information about CGS please visit: https://www.cgsfederal.com or contact:
Email: [email protected]

#CJ
$108,000 - $156,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job

Apply