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Help Desk Manager Jobs in Rialto, CA (NOW HIRING)

Onsite Computing, Inc

Level 0 Help Desk Technician

Corona, CA

$20.75 - $28/hr

  • Medical

  • Dental

  • Vision

  • PTO

About Us: Onsite Computing is a leading Managed Service Provider (MSP) in Southern California ... Help set up and configure new hardware and software for clients. * Provide support for network ...

Zumiez

Solutions Desk Analyst / DC Specialist

Corona, CA · On-site

$21 - $26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Handle IT related incidents through a ticket queue management system, driving tickets to resolution with urgency, efficiency, and accuracy. * Handle walk-up customers at the IT Service Desk location ...

San Manuel Casino

Service Desk Analyst I

Highland, CA

$20.25 - $27.75/hr

Problem resolution may involve the use of diagnostic and help request tracking tools, as well as ... Communicate SLAs to manage end-user expectations and provide suggestions for continual improvement ...

Nexaminds

Service Desk L1

Orange, CA

$22 - $30/hr

Orange, CA (On -Site) Qualifications we are looking for: * 2+ years of experience in IT Help Desk ... Accurately document, prioritize, and manage incidents and service requests while meeting SLA ...

Chapman University

Service Desk Assistant

Orange, CA · On-site

$16.50/hr

Responsibilities Service Desk Assistant Responsibilities * Offering guidance and troubleshooting ... Managing printers, ensuring functionality, and restocking paper and toner as needed. * Monitoring ...

VSolvit

DATABASE ADMINISTRATOR

Norco, CA · On-site

$150K - $185K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Provide subject matter expertise on testing plans, inventory management workflows, and Help Desk procedures * Identify process improvements that enhance efficiency, reduce errors, and streamline ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Rialto, CA

Help Desk Manager information

See Rialto, CA salary details

$37.6K

$84K

$124.8K

How much do help desk manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for help desk manager in Rialto, CA is $84,014.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,200.00 and $100,300.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Rialto, CA?

The most popular types of Help Desk jobs in Rialto, CA are:

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For Help Desk Manager jobs in Rialto, CA, the most frequently searched job titles are:

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The top searched job categories for Help Desk Manager jobs in Rialto, CA are:

What cities near Rialto, CA are hiring for Help Desk Manager jobs?

Cities near Rialto, CA with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Rialto, CA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $84,014 per year, or $40.4 per hour.

Level 0 Help Desk Technician

Onsite Computing, Inc

Corona, CA

$20.75 - $28/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 6 days ago

Job description

About Us:Onsite Computing is a leading Managed Service Provider (MSP) in Southern California dedicated to delivering top-notch IT solutions and support to our clients. We pride ourselves on our commitment to excellence and our ability to foster a collaborative and innovative work environment.

Job Description:

We are seeking a motivated and enthusiastic Intern to join our team as a Level 0 Technician. This internship offers a fantastic opportunity to gain hands-on experience in the IT field, working alongside experienced professionals in a dynamic and fast-paced environment.

Key Responsibilities:

  • Assist with basic troubleshooting and support for hardware and software issues.
  • Perform routine maintenance and updates on client systems.
  • Help set up and configure new hardware and software for clients.
  • Provide support for network connectivity issues.
  • Document and track support requests and resolutions in our ticketing system.
  • Assist with inventory management and tracking of IT assets.
  • Collaborate with team members to ensure timely and effective resolution of client issues.
  • Participate in training sessions and workshops to enhance technical skills.

Qualifications:

  • Currently pursuing a degree or certifications in Information Technology, Computer Science, or a related field.
  • Basic understanding of computer hardware, software, and networking concepts.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work both independently and as part of a team.
  • Eagerness to learn and adapt to new technologies and processes.

What We Offer:

  • Hands-on experience in a professional IT environment.
  • Mentorship and guidance from experienced IT professionals.
  • Opportunity to develop technical skills and gain industry knowledge.
  • Flexible working hours to accommodate academic commitments.
  • Professional growth opportunities and certifications.
  • Competitive salary based on experience
  • Cell Phone reimbursement
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Collaborative work environment

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