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Help Desk Manager Jobs in Rancho Cordova, CA (NOW HIRING)

Kavaliro

Help Desk & Network Manager

Lodi, CA · On-site

$125K - $135K/yr

The Help Desk & Network Manager will be responsible for the direction of all Network Operations Center (NOC) and IT Help Desk (HD) personnel and ensures team members provide timely, high quality ...

Wood Rodgers

Help Desk Analyst

Roseville, CA · On-site

$19.75 - $24.75/hr

Help Desk Analyst Department: Technology Employment Type: Full Time Location: Roseville, CA ... Ability to learn new technologies, manage multiple priorities, and work independently and ...

Stanfield Systems

Help Desk

Folsom, CA

$27/hr

Title - Helpdesk Support Analyst Rate - W2 54K/ year or $27/hr. W2 Length of the project - 4 years ... Required Qualifications - 1. Experience in Training Management Minimum of three (3) years managing ...

Wood Rodgers

Help Desk Analyst

Roseville, CA

$19.75 - $24.75/hr

Wood Rodgers, a leading engineering consulting firm, is seeking a Help Desk Analyst to provide Tier ... Ability to learn new technologies, manage multiple priorities, and work independently and ...

Clark Pacific

Help Desk Technician 1

Woodland, CA · On-site

$24 - $28/hr

This new Help Desk Technician role would provide onboarding and technology support to current and ... Bachelor's degree in management information systems, Computer Science, or related field, or ...

CGI Inc.

Service Desk Manager

Sacramento, CA · On-site

Service Desk Manager Category: Service Desk / End User Services Main location: United States ... How we're transforming Government We use technical expertise and secure solutions to help ...

US Tech Solutions

IT Help Desk Support

Woodland, CA · On-site

Through the USTECH Talent Network of 100% company-owned and managed offices, we provide highly ... Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 ...

Technet Inc

Service Desk Analyst

Folsom, CA · On-site

$22 - $30/hr

Service Desk Analyst / Desk Side Support ... Able to follow policies, processes and procedures used to manage the technical support of the ...

Panera

Restaurant Systems Manager

Sacramento, CA

Help Desk Support Takes all 1st level help desk calls from the Panera Help Desk for Hardware issues ... POS Manager, Network Administrator, or Application Developers. · Contact Panera Help Desk or ...

Panera Bread

Restaurant Systems Manager

Sacramento, CA · On-site

Help Desk Support Takes all 1st level help desk calls from the Panera Help Desk for Hardware issues ... Manager. • Maintain knowledge of "Down Hard" procedures. • Communicate with operations ...

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Help Desk Manager information

See Rancho Cordova, CA salary details

$40K

$89.4K

$132.8K

How much do help desk manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for help desk manager in Rancho Cordova, CA is $89,375.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,400.00 and $106,700.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Rancho Cordova, CA?

The most popular types of Help Desk jobs in Rancho Cordova, CA are:

What are popular job titles related to Help Desk Manager jobs in Rancho Cordova, CA?

For Help Desk Manager jobs in Rancho Cordova, CA, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Rancho Cordova, CA look for?

The top searched job categories for Help Desk Manager jobs in Rancho Cordova, CA are:

What cities near Rancho Cordova, CA are hiring for Help Desk Manager jobs?

Cities near Rancho Cordova, CA with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Rancho Cordova, CA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $89,375 per year, or $43 per hour.

Student Assistant - Management Information Systems (MIS) Help Desk

University Enterprises Inc.

Sacramento, CA

Full-time

Posted 20 days ago

Job description

The California Correctional Training and Rehabilitation Authority (CALCTRA) is seeking to hire two student assistants for the Management Information Systems (MIS) - Support Operations, Help Desk position. Under close supervision of the Help Desk Manager (Information Technology Supervisor II), incumbent learns to perform routine support tasks and follow well-defined procedures in Client Technologies, Business Technology Management, and Software Engineering domains. Incumbent will learn to perform phone-based support, install and/or repair hardware or peripheral equipment; manage user accounts and technology inventory; resolves client incidents or requests; deploys desktop products; configures software programs; performs data entry, import and export activities; troubleshoots routine issues; and other related activities.

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About University Enterprises

Sourced by ZipRecruiter

As the nation’s leading university system, the CSU has pushed the boundaries of higher education for 60 years. We remain committed to delivering quality education, while fostering a culture of inclusion and understanding for our students and valued faculty and staff.

Industry

Colleges, universities, and professional schools

Company size

1,001 - 5,000 Employees

Headquarters location

Sacramento, CA, US

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