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Help Desk Associate Jobs in Duarte, CA (NOW HIRING)

LERETA, LLC

Help Desk Team Lead

Pomona, CA

$23.04 - $28/hr

Associate Degree in Computer Systems / IT Technology or related field * 5+ years' experience as a Help Desk Technician with increasing roles of responsibility * Preferred Software Experience:

Lereta

Help Desk Team Lead

Pomona, CA · On-site

$23.04 - $28/hr

Associate Degree in Computer Systems / IT Technology or related field * 5+ years' experience as a Help Desk Technician with increasing roles of responsibility * Preferred Software Experience:

Jackson Lewis P.C.

Help Desk Analyst

Orange, CA · On-site

$26.70 - $33.40/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We help employers develop proactive strategies, strong policies and business-oriented solutions to ... Associates Degree or equivalent work experience of 2 to 4 years required. #LI KM For California ...

Art of Problem Solving

Front Desk Associate

Pasadena, CA · On-site

$15.25 - $19.75/hr

  • Retirement

Front Desk Associate Part-time Pasadena, California, United States As part-time front desk staff at ... Additionally, in this role you will support campus operations by helping take inventory, tidying up ...

REVOLVE

IT Help Desk Support

Cerritos, CA · On-site

$25 - $27/hr

Main purpose of the IT Helpdesk Support role: We are looking for a skilled and customer-focused IT Support Help Desk Technician to join our IT team. The ideal candidate will be responsible for ...

Art of Problem Solving

Front Desk Associate

Pasadena, CA

$15.25 - $19.75/hr

Additionally, in this role you will support campus operations by helping take inventory, tidying up ... The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ...

Art of Problem Solving

Front Desk Associate

Pasadena, CA

$15.25 - $19.75/hr

  • Retirement

Additionally, in this role you will support campus operations by helping take inventory, tidying up ... The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ...

Art of Problem Solving

Front Desk Associate

Pasadena, CA · On-site

$15.25 - $19.75/hr

  • Retirement

Additionally, in this role you will support campus operations by helping take inventory, tidying up ... The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ...

IN2U

IT Helpdesk

Los Angeles, CA

$34.56 - $38.40/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related discipline. * Experience using Help Desk ticketing or IT Service Management (ITSM) platforms. * Familiarity ...

Arch Amenities Group

Front Desk

West Hollywood, CA · On-site

$15.75 - $20.25/hr

Arch Amenities Group proudly operates today with the vision to help maximize the potential of space ... The Front Desk Associate is responsible for greeting guests and members and must be well versed in ...

Career Site

Front Desk

West Hollywood, CA

$15.75 - $20.25/hr

Arch Amenities Group proudly operates today with the vision to help maximize the potential of space ... The Front Desk Associate is responsible for greeting guests and members and must be well versed in ...

Arch Amenities Group

Front Desk

West Hollywood, CA · On-site

$15.75 - $20.25/hr

Arch Amenities Group proudly operates today with the vision to help maximize the potential of space ... The Front Desk Associate is responsible for greeting guests and members and must be well versed in ...

Bragg Companies

IT Help Desk Tech

Long Beach, CA · On-site

$25 - $30/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are currently hiring an IT Help Desk Technician for our Long Beach, CA branch. Key ... Associate's degree in Information Technology or a related field. * Device Management: Experience ...

New

Arch Amenities Group

Front Desk

Los Angeles, CA · On-site

$15 - $19.50/hr

Additionally, the Front Desk Associate may need to process transactions, handle money, and ... Assists staff with lifting and storing facility equipment, furniture, and products to help maintain ...

BradyPLUS

IT Support/Help Desk Specialist

Bell, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Associates or bachelor's degree in information technology. Computer Science preferred. * Minimum of 2 years of experience in an IT support or help desk role * Strong knowledge of Windows 10/11 and ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Duarte, CA

Help Desk Associate information

See Duarte, CA salary details

$15

$22

$34

How much do help desk associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for help desk associate in Duarte, CA is $22.54, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $25.24 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What are the most commonly searched types of Help Desk jobs in Duarte, CA?

The most popular types of Help Desk jobs in Duarte, CA are:

What cities near Duarte, CA are hiring for Help Desk Associate jobs?

Cities near Duarte, CA with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Duarte, CA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $46,880 per year, or $22.5 per hour.

Help Desk Team Lead

LERETA, LLC

Pomona, CA

$23.04 - $28/hr

Full-time

Posted 4 days ago

LERETA rating

7.5

Company rating: 7.5 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

203rd of 492 rated business services

Job description

The Help Desk Team Leader ensures that the team is delivering excellent customer service in compliance Service Level Agreements (SLAs) and that incident restoration is expedited and properly managed/tracked. The role is responsible monitors and reports on performance metrics such as the number of calls received, number of calls closed on first contact, number of open calls, and the number of open-aged calls.

Help Desk Team Lead

  • Logs incidents and service requests to a dynamic Help Desk environment that targets the highest percentage of first-call resolution
  • Provides support for existing IT systems
  • Troubleshoots IT problems to determine whether they are hardware or software related and attempts to assess and remedy the problem with the initial call
  • Tracks Help Desk requests, responds to the customer, updates the incident management system, troubleshoots and resolves issues submitted to the Help Desk
  • Develops Daily Status Reports
  • Ensures that Help Desk procedures are compliant with the customer’s Service Level Agreements (SLA’s)
  • Submits a weekly Help Desk report which includes graphs and metrics that support the performance data and SLA agreements
  • Ensures all new user requests and changes are assigned and resolved in a timely manner
  • Escalates service requests to the appropriate technician in a timely manner to ensure prompt resolution of all issues
  • Assists where needed in the desktop support function
    • Mainframe and Client Server Printing systems – Design and implementation
    • Mainframe Hardware
    • Microsoft Active Directory support

This position will perform other duties as assigned based on the needs of the department.

Core Competencies:

  • Ability to work in a fast-paced environment and prioritize a varied workload between multiple systems and customers
  • Excellent written and oral communication skills
  • Ability to work flex and overtime hours
  • Ability to quickly and accurately troubleshoot various Help Desk issues
  • Ability to learn new skills/software quickly
  • Ability to work in a team environment to collectively address and resolve issues
  • Ability to respond with urgency to customer and management needs or requests for assistance, reports etc

Required Education & Experience:

  • 3+ years’ experience as a Help Desk Technician with increasing roles of responsibility
  • High School Diploma or equivalent
  • Must be capable of typing 35 wpm+

Preferred Education & Experience:

  • Associate Degree in Computer Systems / IT Technology or related field
  • 5+ years’ experience as a Help Desk Technician with increasing roles of responsibility
  • Preferred Software Experience: Proficiency in Microsoft® Office Outlook, Access, PowerPoint, Excel and Word
  • Experience with mortgage servicing systems such as MSP, LSAMS, FISERV
  • In-house software/system knowledge: LPTS – LERETA Property Tax, LERETANet, Mainframe, TTS – Total Tax System, TS2, WebXtender, iSupport

Salary range: $23.04 - $28.00

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