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Help Desk Associate Jobs in Duarte, CA (NOW HIRING)

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$15

$22

$34

How much do help desk associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for help desk associate in Duarte, CA is $22.54, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $25.24 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What are the most commonly searched types of Help Desk jobs in Duarte, CA?

The most popular types of Help Desk jobs in Duarte, CA are:

What cities near Duarte, CA are hiring for Help Desk Associate jobs?

Cities near Duarte, CA with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Duarte, CA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $46,880 per year, or $22.5 per hour.

Front Desk Associate- Solair (Bilingual - Korean)

Action Property Management

Los Angeles, CA

$23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Action Property Management rating

7.5

Company rating: 7.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

103rd of 203 rated real estate companies

Job description

Who We Are
With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner's association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us.  Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
 
Action is seeking a full-time Front Desk Associate to join our Solair team in Los Angeles.
 
Compensation:  $23.00 Hourly
Schedule: Monday - Friday 3:00pm - 11:00pm
 
Must be bilingual in Korean
 
What You'll Do (Job Duties)
Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.
Maintain the appearance of the front desk area, lobby, and main elevators.
Monitor lobby activity and maintain access control.
Provide concierge services.
Complete Daily Activity Report
Answer and direct incoming phone calls. Receive and distribute resident parcels.
Address resident and guest concerns and questions.
Demonstrate a strong understanding of the association's governing documents.
 
Who You Are (Skills/Experience)
Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
At least 1 year of customer service experience.
Highschool Diploma/GED or equivalent
Hospitality, luxury retail, or fine dining experience is preferred.
Hospitality Management college students or recent graduates are highly desired. Polished and professional appearance and demeanor
Upbeat and positive team player attitude
Strong judgment and solutions-oriented
Proactive customer service approach
 
Why You'll Love Working at Action
 
At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.  Join us at Action Property Management and make a meaningful impact.
 
Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
 
$23 - $23 an hour
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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