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Help Desk Assistant Jobs in Springfield, MA (NOW HIRING)

LETS DANCE LLC

Administrative Assistant

Vernon, CT · On-site

$18 - $22/hr

All we need are people that love helping others and would like to contribute to those around them ... Did we mention that you will be working behind the desk of an infectious positive environment with ...

Lets Dance

Administrative Assistant

Vernon, CT · On-site

$18 - $24.25/hr

All we need are people that love helping others and would like to contribute to those around them ... Did we mention that you will be working behind the desk of an infectious positive environment with ...

AEG Vision

Licensed Assistant Manager

Springfield, MA · On-site

Help communicate daily priorities, role expectations, service standards, and operational focus ... front desk operations. * 1-2 years of leadership, lead, supervisory, or management experience ...

AEG Vision

Licensed Assistant Manager

Springfield, MA · On-site

Help communicate daily priorities, role expectations, service standards, and operational focus ... front desk operations. * 1-2 years of leadership, lead, supervisory, or management experience ...

Braver Technology

Systems Engineer

Hartford, CT · On-site

$77 - $94/hr

... and assist with troubleshooting through resolution. Collaborate with the Design Team on the ... help desk support, or hardware maintenance experience, or an equivalent combination of education ...

Extra Space

Assistant Store Manager

Glastonbury, CT

$19.50/hr

We look for employees who are reliable, good communicators, and have a passion for helping people ... Perform indoor and outdoor job responsibilities ranging from sedentary desk work to physical job ...

Extra Space

Assistant Store Manager

Bloomfield, CT

$19.50/hr

We look for employees who are reliable, good communicators, and have a passion for helping people ... Perform indoor and outdoor job responsibilities ranging from sedentary desk work to physical job ...

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All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Springfield, MA

Help Desk Assistant information

See Springfield, MA salary details

$10

$20

$32

How much do help desk assistant jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for help desk assistant in Springfield, MA is $20.29, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.45 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Springfield, MA?

The most popular types of Help Desk jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Help Desk Assistant jobs?

Cities near Springfield, MA with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $42,198 per year, or $20.3 per hour.

Administrative Assistant

LETS DANCE LLC

Vernon, CT • On-site

$18 - $22/hr

Part-time

Retirement

Re-posted 23 days ago

Job description

Benefits:
  • 401(k) matching
  • Training & development
  • Opportunity for advancement

Are you an Admin Assistant, Receptionist or Office Manager who loves music and loves to talk to people? Not afraid to make a fool of yourself and enjoy working with a team of like minded individuals? WE WANT YOU!

Arthur Murray Dance Centers is now hiring enthusiastic, energetic, fun loving individuals that are looking to make an impact in the community. We've been teaching social dancing for over 100 years and we are looking for some great people to be a part of our awesome team. We should note that we are actually in the life enhancing business!

So many of our clients gain anything from finding self confidence and a healthier lifestyle, to couples reconnecting and adding spice to their life. All we need are people that love helping others and would like to contribute to those around them. Did we mention that you will be working behind the desk of an infectious positive environment with lots of dancing and music? Yes, it's true. We are a dance studio.

If this sounds enticing, then you should really consider becoming an Administrative Assistant.

Applicants must be:

social media savvy

great with numbers

excel oriented

customer service oriented

influencers

able to talk to anyone

encouraging

motivating

obsessed with organization

comfortable in a fast paced work environment

In addition, you'll learn customer service skills, hospitality skills, how to communicate effectively, leadership skills, how to be an integral member of a team and more. Get paid to train!
Simply email us a cover letter and your resume. Selected applicants will be contacted shortly to schedule an initial interview.