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Help Desk Assistant Jobs in Springfield, MA (NOW HIRING)

Caring Health Center Inc

Dental Assistant

Springfield, MA · On-site

$19.50 - $26.21/hr

May be called on to help at the front desk with scanning, confirming appointments, scheduling ... In addition to the above, the Certified Dental Assistant may perform the following: * Oral ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

Hartford, CT · On-site

$35K - $47K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Provide foundational support for macOS environments to assist users of Apple devices. * Install ... Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or ...

CleanSlate

Medical Assistant II (Part Time)

West Springfield, MA · On-site

$19 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Collaborate with front desk and lab teams to support daily workflow * Uphold safety standards ... Ready to help patients reclaim their lives? Apply today and grow your career with purpose at ...

New

Extra Space

Assistant Store Manager

Glastonbury, CT

$19.50/hr

  • Medical

  • Retirement

We look for employees who are reliable, good communicators, and have a passion for helping people ... Perform indoor and outdoor job responsibilities ranging from sedentary desk work to physical job ...

Extra Space

Assistant Store Manager

Springfield, MA · On-site

  • Medical

  • Retirement

We look for employees who are reliable, good communicators, and have a passion for helping people ... Perform indoor and outdoor job responsibilities ranging from sedentary desk work to physical job ...

Extra Space

Assistant Store Manager

Springfield, MA · On-site

$19.50/hr

  • Medical

  • Retirement

We look for employees who are reliable, good communicators, and have a passion for helping people ... Perform indoor and outdoor job responsibilities ranging from sedentary desk work to physical job ...

Extra Space

Assistant Store Manager

Feeding Hills, MA

$19.50/hr

  • Medical

  • Retirement

We look for employees who are reliable, good communicators, and have a passion for helping people ... Perform indoor and outdoor job responsibilities ranging from sedentary desk work to physical job ...

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All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Springfield, MA

Help Desk Assistant information

See Springfield, MA salary details

$10

$20

$32

How much do help desk assistant jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for help desk assistant in Springfield, MA is $20.29, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.45 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Springfield, MA?

The most popular types of Help Desk jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Help Desk Assistant jobs?

Cities near Springfield, MA with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $42,198 per year, or $20.3 per hour.

Medical Assistant (MA, EMT, CNA) - Cardiology

Hartford HealthCare at Home

Bloomfield, CT • On-site

$17.75 - $22.75/hr

Full-time

Posted 24 days ago

Job description

Work where every moment matters.
Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.
Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.
Job Description
Provides basic clinical and clerical support in the delivery of patient care within the Medical Assistant scope of education. The Medical Assistant experiences continued training of all aspects of the Medical Assistant role.
  • Provides direct patient care under direction of provider, including but not limited to vitals, allergy/ medical reconciliation, screenings, patient history, health maintenance, advance directives and virtual health.
  • Provides indirect patient care related to the Medical Assistant scope of education including but not limited to scheduling, check in/out, referrals, chart prep and prior authorizations. Conducts point of care testing including quality control and documentation.
  • Performs administrative duties and covers front desk based on business needs.
  • Floats to other offices based on business needs.

Qualifications:
Education:
  • Diploma from an accredited Medical Assistant program OR an active CT CNA, EMT, Paramedic or Medic Certification OR relative experience as outlined below.
  • Certified BLS Provider credentialed from the American Heart Association (AHA) obtained within 3 Months (90 days) of hire date or job transfer date.
  • All required credentials to be maintained throughout employment.
Experience:
  • In lieu of education requirement, at least one year of experience in direct patient care (acute or ambulatory space) may be considered.
  • Relevant experience or MA externship in a busy medical office preferred.
  • EPIC EMR experience preferred.
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
Hartford HealthCare at Home logo

About Hartford HealthCare at Home

Sourced by ZipRecruiter

Hartford HealthCare at Home, based in Wethersfield, Connecticut, US, is a premier provider in the healthcare industry, specifically in home-based care services. Their official website can be accessed at hartfordhealthcareathome.org. They offer a wide range of services including nursing, physical therapy, occupational therapy, speech therapy, social work, and home health aid. The company was established with the mission to enhance the capability of people to achieve optimal health and wellbeing through its home care services. They maintain a patient-centric approach and belief in making a real difference in people's lives. As an integral part of Hartford HealthCare, they share the vision to be “most trusted for personalized coordinated care”.

Industry

Health care and social assistance

Company size

201 - 500 Employees

Headquarters location

Wethersfield, CT, US

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