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Help Desk Assistant Jobs in Springfield, MA (NOW HIRING)

The Edge Fitness Clubs

Front Desk Supervisor

West Hartford, CT · On-site

$17.25 - $22.50/hr

It's the area members approach when they need help or want to make a purchase. It is the point all ... Ensure adequate staffing levels and assist in finding coverage when necessary. * Collaborate with ...

CFS

Regional IT Support Specialist

Enfield, CT

... a Help Desk Job? A growing, multi-site environmental and industrial services organization is ... Troubleshoot network connectivity and support cloud-managed technologies * Assist with system ...

Robert Half

Desktop Support Analyst

East Hartford, CT · On-site

$25 - $30/hr

Manage and resolve support tickets while maintaining excellent customer service * Assist with ... Help Desk, or End User Support experience * Experience imaging and deploying laptops and desktops

MyEyeDr.

Patient Service/Front Desk Coordinator

Amherst, MA · On-site

$15.45 - $20.15/hr

... desk during check in/out. No optical experience? No problem! You will be provided training and ... help verify and educate patients on options as they check in/out for appointments * Assist in ...

MyEyeDr.

Patient Service/Front Desk Coordinator

Amherst, MA · On-site

$15.45 - $20.15/hr

... desk during check in/out. No optical experience? No problem! You will be provided training and ... help verify and educate patients on options as they check in/out for appointments * Assist in ...

LETS DANCE LLC

Administrative Assistant

CT · On-site

$18 - $22/hr

All we need are people that love helping others and would like to contribute to those around them ... Did we mention that you will be working behind the desk of an infectious positive environment with ...

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All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Springfield, MA

Help Desk Assistant information

See Springfield, MA salary details

$10

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How much do help desk assistant jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for help desk assistant in Springfield, MA is $20.29, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.45 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Springfield, MA?

The most popular types of Help Desk jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Help Desk Assistant jobs?

Cities near Springfield, MA with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $42,198 per year, or $20.3 per hour.

Front Desk Supervisor

The Edge Fitness Clubs

West Hartford, CT • On-site

$17.25 - $22.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

The Edge Fitness Clubs rating

8.4

Company rating: 8.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

2nd of 63 rated gym and leisure clubs

Job description

Who We ARE: When you work for the Best. Gym. Ever, you join the Best. Team. Ever. Our corporate office reflects the culture of our gyms. We're enthusiastic leaders, hard-working and experts at what we do. Our corporate team supports our gyms by having a can-do attitude and rolling up our sleeves to get to work. We always keep the end goal in mind- do what's best for our members, club employees and our business.
What We LOVE: People. Fitness. Teamwork. Fun. Changing Lives.
What You'll DO: The Edge Fitness Club's front desk is the hub where all of the day's business starts and ends and is the place Supervisors are stationed. It's the area members approach when they need help or want to make a purchase. It is the point all members visit upon entry to the gym. It is also the initial impression when a potential member visits for the first time. When working behind the desk for the Edge Fitness Clubs you are expected to smile, greet all members by name, have fun, and service all Edge members with a sense of urgency. The Supervisor position is crucial to running any of our facilities. The Supervisor is responsible for promoting exceptional customer service practices for the Fitness Consultants and for continuously improving membership retention and the customer experience. This role requires strong interpersonal skills and provide effective coaching to staff. The Supervisor also maintains the facility with club-walkthroughs and inventory management.
  • Coordinates and supervises the day-to-day operations of the Fitness Consultant Team and strives to continuously improve front desk services.
  • Assist with coaching and developing Fitness Consultants as needed.
  • Oversees and maintains the Front Desk schedule
  • Brings The Edge culture to life by ensuring each guest receives an outstanding experience by providing a friendly and professional environment
  • Takes proactive steps to address and resolve all member concerns and complaints, while documenting communication and issue in Datatrak. Promptly escalates any serious concerns and complaints to the General Manager, consistently demonstrating a solution-oriented mindset.
  • Serve as Manager on Duty (MOD) in absence of the General Manager
  • Assists the Membership Team in signing prospects in as "guests" when visiting the facility.
  • Responsible for overseeing the retail area and shake bar to ensure adherence to club standards, policies and procedures.
  • Creates an unparalleled member experience by providing exceptional client service to meet the diverse needs of new and existing members.
  • Answers the telephone before the second ring with a smile, answering member questions or transitioning a prospect's telephone inquiry over to a Membership Advisor.
  • Effectively schedules, cancels or reschedules personal training appointments for our members promptly.
  • Understands the club's daily revenue goals and helps drive the business
  • Strives to continuously improve the member experience, revenues and retention rates
  • Maintains solid product knowledge and awareness of all product information, merchandise and services to find ways to upsell product.
  • Accurately and efficiently complete all sales transactions and maintains proper cash accountabilities at POS registers.
  • Understands the opportunities of the business: every phone call, prospects walking through the door, in and out of the club.
  • Set and attain all personal and professional monthly generating dollar goals.
  • Manages loss prevention by adhering to all company policies and club standards.
  • Personally conducts daily club walk throughs to ensure building assets are promptly and safely maintained, offices and closets are clean and organized, locker rooms are in order (sauna temps are fine, toilets are stocked), shake bar is clean, club temperature is set correctly, TV and music are on proper stations, and the overall facility is meeting Edge standards and is promoting our brand
  • Oversees and ensures cleanliness of the club (indoors and outdoors) and equipment.
  • Reports issues and creates tickets for necessary repair and maintenance and ensures follow through of all reported issues.
  • Responsible for effectively managing and reporting safety incidents and/or accidents.
  • Communicates all repair, equipment and maintenance activities to staff and members.
Manager on Duty Responsibilities:
  • Ensure adequate staffing levels and assist in finding coverage when necessary.
  • Collaborate with the team to plan and achieve daily sales targets for memberships, personal training, and ancillary services.
  • Supervise and coordinate the work of all staff members during their shifts to ensure that performance remains at the highest level at all times.
  • Facilitate training and development for new staff members, either personally or by assigning a mentor for the day.
  • Address escalated member inquiries, concerns, complaints, and club incidents promptly and professionally.
  • Conduct club walkthroughs to monitor cleanliness and adherence to safety protocols.
  • Report any facility maintenance issues through the FreshService system.
  • Ensure staff understanding of current marketing promotions, facilitating effective communication to members.
  • Run daily reports and manage emails related to daily operations.
  • Provide regular updates to the team on daily performance and any relevant information.
  • Address and resolve operational issues and conflicts as they arise, fostering a positive work environment.
What You Will NEED:
  • High School diploma or equivalent.
  • A strong focus on the customer/client.
  • Related industry experience preferred (i.e. retail, hospitality, leisure, fitness, etc.).
  • Great communication skills
  • Enthusiasm is a must, we will teach the skills needed to succeed.
  • Strong interpersonal skills and ability to collaborate with team
  • Positive and enthusiastic
  • Has a "Can-do" attitude and is solution-oriented
  • Forward-thinking mentality
What We Offer YOU :
  • We will give you a FREE Gym membership for you! Get your workout in during lunch or after shift!
  • We "insure" you and your family stay healthy with our tiered Health Benefits: Medical, Dental & Vision.
  • We work hard to play hard... take your vacation! PTO & Paid Holidays. Vacation days improve overall wellbeing!
  • We make sure you plan for your future. Enroll in our 401k.
  • We want you to save money! There are discounts on personal training, apparel, shake bar & Edge Kids!
  • We want you to grow! Team builders, Leadership and Development training, all opportunities to advance!
  • We protect you with our company paid Life insurance ($25k), and Long-Term Disability (LTD) and Employee Assistance Program (EAP)
  • We will give you an awesome culture and fun work environment! Look forward to coming to work each day!

Not all heroes wear capes, we wear sneakers and workout clothes! There is a reason our members call us the best gym ever... it's because we have the best staff ever... come join our team! It's okay... you can invite your friends to come work with you too!
Edge Fitness, LLC is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
The above statements are intended to describe the general activities, duties and responsibilities that are required of the employee for this job. Please note these statements are not an exhaustive list of all activities, duties and responsibilities. Duties, Responsibilities and activities may change at any time with or without notice.

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