ZipRecruiter

Log In

1

Help Desk Analyst Jobs in Vermont (NOW HIRING)

Northfield Savings Bank

Be Seen First

Helpdesk Analyst

Berlin, VT · On-site

$23.50 - $26.50/hr

The Helpdesk Analyst provides front line technical support to ensure the smooth day-to-day operation of the bank * The person in this role must have a strong understanding of computer hardware and ...

Suzor IT

IT Manager

Bennington, VT · On-site

$91K - $112K/yr

Supervise Help Desk Technicians, fostering a culture of accountability and mentorship while ... Problem Solving: Strong analytical skills to diagnose service delivery issues and implement ...

Suzor IT

IT Manager

Bennington, VT · On-site

Supervise Help Desk Technicians, fostering a culture of accountability and mentorship while ... Problem Solving: Strong analytical skills to diagnose service delivery issues and implement ...

Agri-Mark

Technical Support Specialist

Waitsfield, VT · On-site

$60K - $65K/hr

Supporting users as tier-II help desk support remote and in-person. * Performing assigned network ... analysts and architects, IS management, and business unit and plant management * Ability and ...

A.N. Deringer

IT Technical Support

Saint Albans, VT

$21 - $28/hr

This position offers help desk support and technical assistance to system users. This position ... Analytical - Demonstrates accuracy and thoroughness; applies feedback to improve performance ...

Deringer

IT Technical Support

Saint Albans, VT · On-site

$21 - $28/hr

This position offers help desk support and technical assistance to system users. This position ... Analytical - Demonstrates accuracy and thoroughness; applies feedback to improve performance ...

Mondo

VP of IT

Northfield, VT · On-site

$250K - $300K/yr

Own and lead the entire IT organization across ERP, Applications, Development, Data & Analytics, Infrastructure, Cybersecurity, and Help Desk functions * Serve as a member of the Senior Leadership ...

U.S. Navy

IT Support Specialist

Killington, VT · On-site

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

next page

Showing results 1-20

All JobsHelp Desk Analyst JobsHelp Desk Analyst Jobs in Vermont

Help Desk Analyst information

See Vermont salary details

$15

$25

$38

How much do help desk analyst jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for help desk analyst in Vermont is $25.61, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $28.61 per hour, depending on experience, location, and employer.

What does a help desk analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What are some common challenges faced by help desk analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

Is a help desk analyst an entry level job?

Help desk analyst positions are often considered entry-level roles that require basic technical knowledge, customer service skills, and familiarity with troubleshooting hardware and software. Many employers provide on-the-job training, and certifications like CompTIA A+ can enhance prospects for candidates new to the field.

What are the key skills and qualifications needed to thrive as a help desk analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

What job categories do people searching Help Desk Analyst jobs in Vermont look for? The top searched job categories for Help Desk Analyst jobs in Vermont are:
What are popular job titles related to Help Desk Analyst jobs in VT? For Help Desk Analyst jobs in VT, the most frequently searched job titles are:
Help Desk Analyst jobs near you
Infographic showing various Help Desk Analyst job openings in Vermont as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $53,275 per year, or $25.6 per hour.

Helpdesk Analyst

Northfield Savings Bank

Berlin, VT • On-site

$23.50 - $26.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

Job Responsibilities & Requirements

  • The Helpdesk Analyst provides front line technical support to ensure the smooth day-to-day operation of the bank 
  • The person in this role must have a strong understanding of computer hardware and software systems 
  • This individual must provide exceptional customer service and have strong communication skills with a commitment to providing a positive support experience 
  • This individual must have strong troubleshooting and problem-solving skills with the ability to diagnose technical issues efficiently 
  • High school diploma or equivalent is required as well as two or more years in an IT support environment 

Professional Development & Career Advancement

  • Your growth is our investment. Through mentorship, training, continuing education, and career development resources, you'll have the tools and support to reach your full potential.
  • Average Years of Service at Northfield Savings Bank is above 9!
  • Start your career in banking -- join the NSB Team!

Studies have shown that women and people of color are less likely to apply for jobs if they believe they do not meet every qualification. At NSB, our goal is to find the best candidate for the job and build a diverse, inclusive, and authentic workplace. We will consider an equivalent combination of knowledge, skills, education, and experience to meet qualifications. If you are excited about this role but your past experiences do not align perfectly, we still encourage you to apply! You may be a great candidate for this role or another open role we have.

Northfield Savings Bank is an Equal Opportunity Employer / Member FDIC / Equal Housing Lender

Company Description

At Northfield Savings Bank, integrity isn’t just a value – it’s the foundation of everything we do. As a proud, long-standing local community bank, we’re committed to sustaining our independent Vermont roots and building relationships that last.
Here, you’re not just part of an energetic team that strives to strengthen our communities, but part of a mission to deliver honest, personal, and reliable financial services that people can count on when they need it most. If you’re looking for a place where each individual matters and decisions are made locally, you belong at Northfield Savings Bank!

Northfield Savings Bank is an Equal Opportunity Employer / Member FDIC / Equal Housing Lender.