ZipRecruiter

Log In

1

It Helpdesk Jobs in Vermont (NOW HIRING)

IDEX Corporation

IT Systems Administrator

Saint Albans, VT · On-site

$78K - $117K/yr

Assume the lead role in various local and multi-site IT projects while still responding to user support requests and IT helpdesk technician escalations * Create / maintain internal and client-facing ...

IDEX

IT Systems Administrator

Saint Albans, VT · On-site

$78K - $117K/yr

Assume the lead role in various local and multi-site IT projects while still responding to user support requests and IT helpdesk technician escalations * Create / maintain internal and client-facing ...

Suzor IT

IT Manager

Bennington, VT · On-site

$91K - $112K/yr

Role Summary The IT Leader provides strategic oversight and day-to-day leadership for IT staff ... Supervise Help Desk Technicians, fostering a culture of accountability and mentorship while ...

Mondo

VP of IT

Northfield, VT · On-site

$250K - $300K/yr

Vice President of Information Technology, location is Onsite. The start date is ASAP for this ... and Help Desk functions * Serve as a member of the Senior Leadership Team and participate in ...

Sugarbush Resort

IT Support Specialist

Warren, VT · On-site

$55K - $60K/yr

... to helping team members achieve their goals and advance their careers through training and ... Working with IT management systems related to security, network, and systems monitoring. * Working ...

North Star Health

IT Support Technician I

Springfield, VT · On-site

$28 - $32/hr

Position Summary The IT Support Technician I provides first-line technical support to North Star ... Help maintain conference room technology and meeting equipment. Hardware and Inventory Management

North Star Health

IT Support Technician I

Springfield, VT · On-site

$28 - $32/hr

Help maintain conference room technology and meeting equipment. Hardware and Inventory Management ... Escalate complex issues to the IT Support Specialist or other IT staff as appropriate. * Work ...

Alterra

IT Support Specialist

Warren, VT · On-site

$55K - $60K/yr

... to helping team members achieve their goals and advance their careers through training and ... Working with IT management systems related to security, network, and systems monitoring. * Working ...

A.N. Deringer

IT Technical Support

Saint Albans, VT · On-site

$21 - $28/hr

This position offers help desk support and technical assistance to system users. This position ... Required: * 2+ year(s) of IT support experience * Experience providing support for Microsoft Office ...

VELCO

IT Systems Administrator

Rutland, VT · On-site

You'll work alongside collaborative business and technology teams while helping shape the future of ... Opportunity to work closely with engineering, IT, and operations * Mission-driven organization ...

Deringer

IT Technical Support

Saint Albans, VT · On-site

$21 - $28/hr

This position offers help desk support and technical assistance to system users. This position ... Required: * 2+ year(s) of IT support experience * Experience providing support for Microsoft Office ...

next page

Showing results 1-20

All JobsIt Helpdesk JobsIt Helpdesk Jobs in Vermont

It Helpdesk information

See Vermont salary details

$13

$24

$36

How much do it helpdesk jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for it helpdesk in Vermont is $24.62, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $27.60 per hour, depending on experience, location, and employer.

What is an IT Helpdesk professional?

IT Helpdesk professionals are technical support specialists who assist users with computer hardware, software, and network issues. They serve as the first point of contact for troubleshooting technical problems, either remotely or in-person. Their responsibilities include diagnosing issues, providing solutions, escalating complex problems, and maintaining documentation of support requests. IT Helpdesk staff play a crucial role in ensuring smooth daily operations and minimizing downtime for businesses.

What skills and qualifications are needed to thrive as an IT Helpdesk professional?

To thrive as an IT Helpdesk professional, you need a strong understanding of computer hardware, operating systems, networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote troubleshooting tools, and common office software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills ensure quick problem resolution, high user satisfaction, and reliable support for business operations.

What are typical challenges faced by IT Helpdesk professionals, and how can they be managed?

IT Helpdesk professionals frequently encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to users with varying technical backgrounds. Time management and prioritization are key, as is developing a strong knowledge base of common problems and solutions. Building strong communication skills and staying patient under pressure can help ensure smooth interactions with end users. Many organizations also provide training and encourage Helpdesk staff to collaborate closely with technical teams to escalate and resolve more complex issues.

What is the difference between It Helpdesk vs Technical Support Specialist?

AspectIt HelpdeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA (optional)
Work EnvironmentHelpdesk ticketing systems, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT departments, MSPs, corporate supportIT companies, tech vendors, corporate support

Both roles involve troubleshooting and supporting IT issues, but It Helpdesk typically focuses on handling user tickets and remote support within an organization, while Technical Support Specialists often provide more in-depth technical assistance, sometimes involving hardware or network issues. The roles overlap in certifications and work environments, but the scope and complexity of support can differ.

How hard is it helpdesk to get a helpdesk job?

Getting a helpdesk job typically requires basic technical knowledge, customer service skills, and sometimes relevant certifications like CompTIA A+. Entry-level positions are generally accessible to those with a willingness to learn, but competition can vary based on location and experience. Building skills in troubleshooting, operating systems, and remote support tools can improve chances of securing a helpdesk role.

Is IT helpdesk a good career?

IT helpdesk is a viable career option for individuals interested in technical support, troubleshooting, and customer service. It often requires knowledge of operating systems, networking, and common software tools, with opportunities for certifications like CompTIA A+ to advance. The role can lead to higher IT positions such as network administrator or systems analyst.

What does an IT Helpdesk do?

An IT Helpdesk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote tools to resolve problems efficiently.

What are the most commonly searched types of It Helpdesk jobs in Vermont?

The most popular types of It Helpdesk jobs in Vermont are:

What are popular job titles related to It Helpdesk jobs in Vermont?

For It Helpdesk jobs in Vermont, the most frequently searched job titles are:

What job categories do people searching It Helpdesk jobs in Vermont look for?

The top searched job categories for It Helpdesk jobs in Vermont are:

What cities in Vermont are hiring for It Helpdesk jobs?

Cities in Vermont with the most It Helpdesk job openings:

It Helpdesk jobs near you
Infographic showing various It Helpdesk job openings in Vermont as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $51,200 per year, or $24.6 per hour.

IT Support Technician

Concepts NREC

White River Junction, VT • On-site

$18 - $22/hr

Full-time

Posted 13 days ago

Job description

Description

Position Type: Full Time Hourly 

Shift: 1st Shift 

Work Model: On Site 


Position Summary


Concepts NREC is seeking entry level, no-experience required candidates to support our growing organization. Individuals with experience will be given preference, though entry-level candidates are encouraged to apply. We are committed to training the right person, with the right attitude and an eagerness to grow. This position supports Concepts NREC's internal IT Helpdesk Team in day-to-day operations that involve resolving hardware, software, and connectivity issues for users at our White River Jct., VT Headquarters, as well as a large remote workforce. 


Principal Duties and Responsibilities

  • Leveraging our Jira-based IT Support Ticketing system to efficiently resolve support tickets as they are assigned to you.
  • Troubleshoot and resolve end-user hardware issues including laptops, desktops, docking stations, monitors, printers, and peripherals.
  • Troubleshoot and resolve software issues including operating system problems, application errors, profile and permissions issues, and licensing conflicts.
  • Assist in procuring, receiving and commissioning computing devices for new hires, replacements, and refreshes; handle equipment returns and offboarding.
  • Support our staff with issues arising with our Microsoft 365 environment.
  • Perform routine account administration in Active Directory and Azure/Entra ID:  user provisioning and deprovisioning, password resets, group membership, MFA support, and license assignment.
  • Support remote users, including VPN connectivity, remote access, and home-office equipment issues.
  • Assist with routine data backups and restoration requests.
  • Assist with basic network troubleshooting and the setup and cabling of networking hardware.
  • Document ticket resolutions clearly, maintain accurate hardware and software inventory records, and build out knowledge base articles and end-user guides.

Identify recurring issues and recommend fixes that reduce repeat tickets.

Requirements

Education 

  • High School Diploma or GED required. Preference given to candidates who have graduated from an IT related vocational or post-secondary program. Preference given to candidates who are passionate about IT and Cybersecurity.

Experience 

  • This role does not require a minimum level of experience; entry level candidates are encouraged to apply. 

General Disclaimer

The compensation range posted represents the full salary range for the role. Actual pay will be determined based on a candidate's experience, skills, and the position level ultimately offered.

Apply