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Help Desk Jobs in Vermont (NOW HIRING)

Suzor IT

IT Manager

Bennington, VT · On-site

Supervise Help Desk Technicians, fostering a culture of accountability and mentorship while managing performance evaluations and ongoing training. * Client Management: Conduct regular business ...

University of Chicago Library

Desk Clerk II

Hyde Park, VT

$13.75 - $17/hr

... help develop and support inclusive communities that engage residents in exceptional living ... The Desk Clerk II performs lead receptionist and clerical duties during the academic year. The ...

Jay Peak Resort

Front Desk Supervisor

Jay, VT · On-site

$20/hr

In summary, we will expect you to work hard, to help fellow teammates, to service the guest and to ... Keep reading. The Front Desk Supervisor coordinates Front Desk operations during their shift ...

Jay Peak Resort

Front Desk Supervisor

North Troy, VT · On-site

$20/hr

In summary, we will expect you to work hard, to help fellow teammates, to service the guest and to ... Keep reading. The Front Desk Supervisor coordinates Front Desk operations during their shift ...

Planet Fitness

Front Desk Associate

Berlin, VT · On-site

$14.42 - $15.42/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Berlin, VT · On-site

$14.42 - $15.42/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Rutland, VT

$14.42 - $15.42/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Berlin, VT · On-site

$14.42 - $15.42/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Rutland, VT · On-site

$14.42 - $15.42/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Rutland, VT

$14.42 - $15.42/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

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All JobsHelp Desk JobsHelp Desk Jobs in Vermont

Help Desk information

See Vermont salary details

$13

$24

$36

How much do help desk jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for help desk in Vermont is $24.62, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $27.60 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk professionals are still essential for complex issues, customer service, and system management. AI tools can augment help desk roles by improving efficiency, but they do not fully replace the need for human expertise and problem-solving skills in IT support. Help Desk jobs often require communication skills, technical knowledge, and certifications like CompTIA A+ or ITIL.

How much does help desk pay?

Help desk technician salaries typically range from $35,000 to $55,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or ITIL can earn higher wages.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What jobs pay 4000 a week without a degree?

Help desk roles typically do not pay $4,000 a week without a degree; they usually offer lower wages. High-paying jobs that can reach this level without a degree often involve sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience and certifications rather than formal education. These roles may require specialized skills, licenses, or certifications but can offer substantial weekly earnings based on performance and workload.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What does a help desk job do?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, answer questions, and often use ticketing systems to track and resolve issues efficiently.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Vermont? The most popular types of Help Desk jobs in Vermont are:
What are popular job titles related to Help Desk jobs in Vermont? For Help Desk jobs in Vermont, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Vermont look for? The top searched job categories for Help Desk jobs in Vermont are:
What cities in Vermont are hiring for Help Desk jobs? Cities in Vermont with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Vermont as of July 2026, with employment types broken down into 76% Full Time, and 24% Part Time. Highlights an 100% In-person job distribution, with an average salary of $51,200 per year, or $24.6 per hour.
IT Manager

IT Manager

Suzor IT

Bennington, VT • On-site

Full-time

Posted 7 days ago

Job description

Salary: $85,000.00-$95,000.00

Role Summary The IT Leader provides strategic oversight and day-to-day leadership for IT staff while acting as the primary technical liaison for customers. This role ensures operational efficiency, translates business needs into technical solutions, and builds trust-based client relationships.

Core Responsibilities

  • Team Leadership: Supervise Help Desk Technicians, fostering a culture of accountability and mentorship while managing performance evaluations and ongoing training.
  • Client Management: Conduct regular business reviews, translate business needs into technical priorities, and serve as the escalation point for complex customer issues.
  • Service Operations: Ensure timely service delivery and SLA adherence by monitoring ticket flows and maintaining accurate client-specific documentation and reporting.
  • Projects & Strategy: Lead infrastructure upgrades and project implementations, ensuring they are delivered on time and within budget. Develop annual IT roadmaps that align innovation with client goals.
  • Asset & Budget Oversight: Manage hardware/software lifecycles and inventory, coordinating procurement with finance to maximize investment value

Requirements & Qualifications

Experience

  • 5+ years of experience in IT Service Delivery or a similar technical role, with at least 2+ years in a leadership or supervisory capacity (managing Help Desk technicians or technical teams).
  • Proven experience in Client Relationship Management or Account Management

Soft Skills & Competencies

  • Strategic Thinking: Ability to develop annual IT roadmaps and align technology with client business goals.
  • Communication: Exceptional verbal and written communication skills for conducting business reviews (QBRs) and handling high-level escalations.
  • Problem Solving: Strong analytical skills to diagnose service delivery issues and implement continuous improvement initiatives.

Education & Certifications (Preferred)

  • Bachelors degree in Information Technology, Business Administration, or related field (or equivalent experience).
  • ITIL Foundation certification (demonstrating understanding of service delivery standards).
  • Project Management certification (PMP or CAPM) is a plus.
  • Relevant technical certifications (e.g., CompTIA, Microsoft, Cisco) are advantageous.