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Help Desk Manager Jobs in Vermont (NOW HIRING)

Jay Peak Resort

Front Desk Supervisor

Jay, VT · On-site

$20/hr

... to help create a career. Still interested? Keep reading. The Front Desk Supervisor coordinates Front Desk operations during their shift including managing Front Desk Agents, Night Audit, Valet ...

Jay Peak Resort

Front Desk Supervisor

North Troy, VT · On-site

$20/hr

... to help create a career. Still interested? Keep reading. The Front Desk Supervisor coordinates Front Desk operations during their shift including managing Front Desk Agents, Night Audit, Valet ...

Suzor IT

IT Manager

Bennington, VT · On-site

Supervise Help Desk Technicians, fostering a culture of accountability and mentorship while managing performance evaluations and ongoing training. * Client Management: Conduct regular business ...

VERMONT FOODBANK

Manager-IT Operations

Barre, VT

$63K - $85K/yr

The Manager-IT Operations plays a vital role in advancing the mission of Vermont Foodbank: to ... HELP DESK AND END USER COMPUTING * Field and triage incoming help requests from end users via help ...

Vermont Foodbank

Manager-IT Operations

Barre, VT · On-site

$63K - $85K/yr

The Manager-IT Operations plays a vital role in advancing the mission of Vermont Foodbank: to ... HELP DESK AND END USER COMPUTING * Field and triage incoming help requests from end users via help ...

Vermont Foodbank

Manager-IT Operations

Barre, VT · On-site

$63K - $85K/yr

The Manager-IT Operations plays a vital role in advancing the mission of Vermont Foodbank: to ... HELP DESK AND END USER COMPUTING * Field and triage incoming help requests from end users via help ...

University of Chicago Library

Desk Clerk II

Hyde Park, VT

$13.75 - $17/hr

... help develop and support inclusive communities that engage residents in exceptional living ... Complies with building management emergency response and evacuation systems, such as fire alarm ...

Planet Fitness

Front Desk Associate

Berlin, VT · On-site

$14.42 - $15.42/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...

Planet Fitness

Front Desk Associate

Berlin, VT · On-site

$14.42 - $15.42/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Vermont

Help Desk Manager information

See Vermont salary details

$39.9K

$89.1K

$132.4K

How much do help desk manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for help desk manager in Vermont is $89,081.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,200.00 and $106,300.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Vermont? The most popular types of Help Desk jobs in Vermont are:
What are popular job titles related to Help Desk Manager jobs in Vermont? For Help Desk Manager jobs in Vermont, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Vermont look for? The top searched job categories for Help Desk Manager jobs in Vermont are:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Vermont as of July 2026, with employment types broken down into 75% Full Time, 23% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $89,081 per year, or $42.8 per hour.
Front Desk Supervisor

Front Desk Supervisor

Jay Peak Resort

Jay, VT • On-site

$20/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

PART-TIME to FULL-TIME | YEAR ROUND
This is where we're supposed to give you a quick introduction about working at Jay Peak. Except there's nothing quick about what your experiences will be or what our expectations are. In summary, we will expect you to work hard, to help fellow teammates, to service the guest and to have fun. In return, we will pay you fairly, let you know (and more importantly make you feel) that you are valued, and, if you're so inclined, work with you to help create a career. Still interested? Keep reading.
The Front Desk Supervisor coordinates Front Desk operations during their shift including managing Front Desk Agents, Night Audit, Valet/Bellman and Concierge employees by performing the following duties personally or through subordinate supervisors.
**This position offers part-time hours in the summer with full-time hours available in the winter.
ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned)
  • Directs and assists with training of the front desk staff.
  • Is able to follow all duties of a front desk agent, which include the ability to problem solve for guests, maintenance or housekeeping issues.
  • Establishes a thorough understanding of hotel equipment and software used at the front desk.
  • Provides excellent customer service that goes above and beyond expectations, always maintains a professional presentation, is dressed in proper uniform attire and maintains a groomed appearance.
  • Communicates with other supervisors on a daily basis regarding any issues, problems or concerns.
  • Assists with weekly schedule followed by ensuring proper coverage and maintaining hours based on budget.
  • Completes all daily front desk reports including cash reports, credit card refunds, compensation reports, call back log, shift at a glance form, and double checking the audit.
  • Ensures and maintains a clean and safe environment.
  • Ensures the company's personnel policies are followed.

SPECIAL QUALIFICATIONS/REQUIREMENTS
  • Knowledge of Microsoft Office Suite software. Point of Sale and Property Management software experience preferred.
  • Must demonstrate proper phone etiquette skills at all times. Ability to lead and direct employees during high volume business periods.
  • Ability to work evenings, nights, holidays and weekends is required.

WHY WORK AT JAY PEAK?
We're a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We're rewarded fairly for our collective efforts and encouraged to pursue individual goals. We're a family, one that gets to choose its members. We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation. It's not for everyone but we're not looking for everyone-we're looking for you.
IF YOU HAVE WHAT IT TAKES, HERE'S WHAT YOU'LL GET
  • Wage: $20.00 per hour
  • Paid Vacation & Sick Time
  • Paid Maternity & Parental Leave
  • Medical, Dental, Vision, Life & Disability Insurances
  • 401k program with employer match after 9 months of employment
  • Remote work and/or flexible schedules (depending on position)
  • FREE or deeply discounted season passes for you and your dependents
  • Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)
  • Seasonal employee parties
  • Regular free employee breakfasts/lunches, family events, and parties
  • For a full listing of employee perks both on and off-property, click here

Jay Peak Resort is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. We are committed to the full inclusion of all qualified individuals. In keeping with our commitment, Jay Peak Resort will take the steps to assure that people with disabilities may be provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, or for a full listing of all physical demands/requirements, working conditions, environment, and all other ability qualifications for this role please contact the Human Resources office at 802-327-2183 or hr@jaypeakresort.com.

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