ZipRecruiter

Log In

1

Help Desk Manager Jobs in Middlebury, VT (NOW HIRING)

Mountain Community Health

Front Desk Receptionist -full-time

Bristol, VT · On-site

$15.50 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

If you enjoy helping others, staying organized, and working in a fast paced healthcare environment ... Schedule appointments and manage clinic calendars * Perform administrative tasks related to medical ...

Mountain Community Health

Front Desk Receptionist -full-time

Bristol, VT · On-site

$15.50 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

If you enjoy helping others, staying organized, and working in a fast paced healthcare environment ... Schedule appointments and manage clinic calendars * Perform administrative tasks related to medical ...

Mountain Community Health

Front Desk Receptionist -full-time

Bristol, VT · On-site

$15.50 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

If you enjoy helping others, staying organized, and working in a fast paced healthcare environment ... Schedule appointments and manage clinic calendars * Perform administrative tasks related to medical ...

Alterra

Clay Brook Night Auditor (Front Desk)

Warren, VT

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Are you a naturally friendly person with a helpful personality? Clay Brook, a four-star luxury ... Taking care of delegated tasks assigned by manager and following/completing your shift checklist.

Agri-Mark

Technical Support Specialist

Waitsfield, VT

$60K - $65K/hr

  • Retirement

Supporting users as tier-II help desk support remote and in-person. * Performing assigned network ... IS management, and business unit and plant management * Ability and willingness to work ...

next page

Showing results 1-20

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Middlebury, VT

Help Desk Manager information

See Middlebury, VT salary details

$39.1K

$87.3K

$129.8K

How much do help desk manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for help desk manager in Middlebury, VT is $87,350.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,800.00 and $104,300.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Middlebury, VT as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $87,350 per year, or $42 per hour.

Front Desk Receptionist -full-time

Mountain Community Health

Bristol, VT • On-site

$15.50 - $19.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Description

Join Our Growing Team!

Mountain Community Health is seeking a friendly, outgoing, and patient focused Front Desk Receptionist to be the welcoming first point of contact at our primary care clinic in Bristol. If you enjoy helping others, staying organized, and working in a fast paced healthcare environment, we'd love to meet you!


The Front Desk Receptionist plays a vital role in supporting daily clinic operations by ensuring patients feel welcomed, informed, and supported from the moment they walk through our doors.


Schedule:

  • Monday - Friday 8:00-5:00

Key Responsibilities

  • Greet and assist patients in person and by phone
  • Schedule appointments and manage clinic calendars
  • Perform administrative tasks related to medical records, referrals, and insurance verification
  • Support smooth front office operations in a busy primary care setting
  • Maintain patient confidentiality and provide excellent customer service

What We're Looking For

  • Friendly, professional, and dependable demeanor
  • Strong communication and organizational skills
  • Ability to multitask in a fast paced environment
  • Prior medical office or customer service experience preferred (but not required)

Why Join Mountain Community Health?  This is a great opportunity to launch a career in healthcare and be part of a mission driven team dedicated to caring for our community and supporting one another. 


This position is eligible for our full time benefits package, including:

  • Medical, Dental, and Vision Insurance
  • Company paid Life Insurance, short and long term disability
  • Company matched retirement savings plan
  • Paid holidays
  • Generous Paid Time Off (PTO)
  • Great work life balance, no evenings, weekends or holidays shifts




Requirements

High School Diploma or equivalent 

Medical terminology is preferred. 

Physician and/or dental office experience preferred.

Apply