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Help Desk Manager Jobs in Vermont (NOW HIRING)

Alterra

Clay Brook Night Auditor (Front Desk)

Warren, VT

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Are you a naturally friendly person with a helpful personality? Clay Brook, a four-star luxury ... Taking care of delegated tasks assigned by manager and following/completing your shift checklist.

Agri-Mark

Technical Support Specialist

Waitsfield, VT

$60K - $65K/hr

  • Retirement

Supporting users as tier-II help desk support remote and in-person. * Performing assigned network ... IS management, and business unit and plant management * Ability and willingness to work ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Vermont

Help Desk Manager information

See Vermont salary details

$39.9K

$89.1K

$132.4K

How much do help desk manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for help desk manager in Vermont is $89,081.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,200.00 and $106,300.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Vermont?

The most popular types of Help Desk jobs in Vermont are:

What are popular job titles related to Help Desk Manager jobs in Vermont?

For Help Desk Manager jobs in Vermont, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Vermont look for?

The top searched job categories for Help Desk Manager jobs in Vermont are:

What cities in Vermont are hiring for Help Desk Manager jobs?

Cities in Vermont with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Vermont as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $89,081 per year, or $42.8 per hour.

Clay Brook Night Auditor (Front Desk)

Sugarbush Resort

Warren, VT • On-site

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Year Round
RESORT OVERVIEW:
Sugarbush Resort is a year-round destination offering some of the best skiing and riding in the east, an award-winning ski school, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. Do you want to join an all-star team dedicated to delivering an unparalleled guest experience? Make this your best season yet by joining the team at Sugarbush and taking advantage of everything Vermont has to offer.
  • Free skiing + riding privileges at Sugarbush and across the family of Alterra Mountain Company resorts for all eligible employees and their dependents.
  • Free or discounted IKON pass.
  • Discounted golf perks along with health & recreation center membership for eligible employees and their dependents.
  • Vacation and sick time for eligible employees to rest, relax and recharge.
  • Generous discounts on food & beverage, apparel, and outdoor gear.
  • Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more.
  • 401(k) plan with generous company match.
  • Paid parental leave of up to 6 weeks for eligible employees.
  • Employee housing (subject to availability).

POSITION SUMMARY:
Are you a naturally friendly person with a helpful personality? Clay Brook, a four-star luxury slope side residency at the heart of Sugarbush Resort's Lincoln Peak Village, is searching for a Front Desk Agent with a strong eye for guest service. This is a full-time year-round 5- day/week opportunity with night shifts! Shifts are from 11pm-7am. This job pays $21 per hour.
RESPONSIBILITIES:
  • Duties include: greeting owners/guests, answering phones, checking owners/guests in/out, providing information about the resort and the Mad River Valley, processing charges in selling resort products/services, responding to owner/guest needs, balancing owner/guest accounts, and working with the resort's information systems and different departments.
  • As a primary point of guest service contact, tasks will be performed in a welcoming and professional manner.
  • Agents ensure positive, accurate, prompt, and courteous service while putting the guest's interests first.
  • Taking care of delegated tasks assigned by manager and following/completing your shift checklist.

QUALIFICATIONS:
  • Experience at a hotel/front desk is preferred, but we are also prepared to train the right candidate.
  • A professional personality is essential to this important service role.
  • Front Desk Agents must be able to maintain a friendly, responsive, helpful, and knowledgeable attitude while juggling many demands and sometimes difficult guests.
  • Availability for a flexible workweek (including holidays and weekends) is necessary for the position.
  • General computer knowledge and experience with cashier/customer service is preferred while previous use of SMS or other reservations systems is a plus.
  • Timely and reliable attendance is absolutely essential.

Sugarbush Resort is an Equal Opportunity Employer.
An offer of employment may be contingent upon the results of a background, MVR, or criminal records check.
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