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Help Desk Jobs in Vermont (NOW HIRING)

Deringer

IT Technical Support

Saint Albans, VT · On-site

$21 - $28/hr

This position offers help desk support and technical assistance to system users. This position installs, tests, and maintains a wide range of computer software, hardware, data networks, and ...

VERMONT FOODBANK

Manager-IT Operations

Barre, VT · On-site

$63K - $85K/yr

HELP DESK AND END USER COMPUTING * Field and triage incoming help requests from end users via help desk tickets, email, telephone and chat in a courteous and timely manner. * Triage issues and ...

Agri-Mark

Technical Support Specialist

Waitsfield, VT · On-site

$60K - $65K/hr

Supporting users as tier-II help desk support remote and in-person. * Performing assigned network improvements, upgrades, and repairs. * Creating or updating documentation as needed. * Delivering end ...

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Help Desk information

See Vermont salary details

$13

$24

$36

How much do help desk jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for help desk in Vermont is $24.62, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $27.60 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Vermont?

The most popular types of Help Desk jobs in Vermont are:

What are popular job titles related to Help Desk jobs in Vermont?

For Help Desk jobs in Vermont, the most frequently searched job titles are:

What job categories do people searching Help Desk jobs in Vermont look for?

The top searched job categories for Help Desk jobs in Vermont are:

What cities in Vermont are hiring for Help Desk jobs?

Cities in Vermont with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Vermont as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $51,200 per year, or $24.6 per hour.

IT Technical Support

Deringer

Saint Albans, VT • On-site

$21 - $28/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 14 days ago

Job description

This is a Hybrid Monday-Friday 8:00AM-5:00PM position with a mandatory on call rotation. Candidates must be present on-site for at least three days a week.
This position offers help desk support and technical assistance to system users. This position installs, tests, and maintains a wide range of computer software, hardware, data networks, and telecommunications devices, along with other peripheral equipment related to information technology.
Job Responsibilities:
  • Monitors and maintains desktop systems, printers, and other peripheral devices
  • Provides help desk support and technical assistance to users, escalating issues when necessary.
  • Builds and maintains current images for PCs and laptops.
  • Responsible for setting up all new PCs, which includes configuring hardware, loading software, shipping to remote users, and assisting with the onboarding process on day one.
  • Monitors and delivers both remote and on-site technical support for hardware, software, and mobile devices.
  • Reviews audit and security logs for compliance and security purposes.
  • Monitors and ensures that PC patching is maintained at recommended support levels.
  • Reviews backups to confirm they are up-to-date.
  • Collects and keeps track of IT equipment inventory, including desktops, laptops, mobile devices, and the necessary parts and materials for repairs.

Required:
  • 2+ year(s) of IT support experience
  • Experience providing support for Microsoft Office Suite
  • Knowledge in using network monitoring and diagnostic tools
  • Familiar with working alongside an IT assets management solution

Preferred:
  • Associates degree in Personal Computing

The hourly compensation for this position ranges from $21.00 to $28.00, depending on experience and education.
*To ensure competitive and equitable compensation, pay may vary based on the candidate's regional market compensation rates.
Competencies:
All Deringer employees should be fully committed to the Core Values:
Passion, Respect, Integrity, Expertise, Innovative Solutions, Relationships, Support, Determination, Value and a High Level of Accountability
In addition, the following competencies are specific to this position:
Analytical - Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities.
Customer Oriented - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions.
Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone's efforts to succeed.
Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
Problem Solving - Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
Work Standards - Sets high standards and well-defined realistic goals for oneself; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates the ability to work independently; meets deadlines and handles large volumes of work.
Ready to join our team?
A.N. Deringer offers comprehensive health, dental, and vision plans in addition to many excellent voluntary health and wellness benefits. We offer generous paid time off, including paid holidays, and promote flexibility in your work environment to assure a positive integration of work and life. Disclaimer: The above job description is intended to describe the general nature and level of the work being performed by people assigned to this role and is not an exhaustive list of all duties and responsibilities. Deringer reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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