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Remote It Helpdesk Jobs in Vermont (NOW HIRING)

Sales General Opening

Burlington, VT · On-site +1

$13.75 - $18.75/hr

We love people who live near the fun, and for the right person, we're open to remote. If this ... S -- Everyone Sells Not just Sales--Engineering, Product, Support, Finance, IT. We align behind ...

Tell us how you think you can help grow our business. It might be helpful to put the job you're applying for in the Summary section. Benefits * Competitive compensation, plus equity. * Annual bonus ...

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Showing results 1-20

Remote It Helpdesk information

See Vermont salary details

$13

$24

$36

How much do remote it helpdesk jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for remote it helpdesk in Vermont is $24.62, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $27.60 per hour, depending on experience, location, and employer.

What is a remote IT helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What are the key skills and qualifications needed to thrive as a remote IT helpdesk professional?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.

What are some common challenges faced by remote IT helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the most commonly searched types of It Helpdesk jobs in Vermont?

The most popular types of It Helpdesk jobs in Vermont are:

What are popular job titles related to Remote It Helpdesk jobs in Vermont?

For Remote It Helpdesk jobs in Vermont, the most frequently searched job titles are:

What job categories do people searching Remote It Helpdesk jobs in Vermont look for?

The top searched job categories for Remote It Helpdesk jobs in Vermont are:

Infographic showing various Remote It Helpdesk job openings in Vermont as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $51,200 per year, or $24.6 per hour.

Java Technical Lead (Remote in US)

Williston, VT • On-site, Remote


Cognizant Technology Solutions

7.0

Company rating: 7.0 out of 10

Based on 87 frontline employees who took The Breakroom Quiz

59th of 72 rated business consultants

Paid breaks

Recommended by parents

Respectful managers


$89K - $140K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago


Job description

About the role
As a Technical Lead, you will make an impact by designing, developing, and supporting scalable cloud-based applications for our insurance client. You will be a valued member of the Insurance team and work collaboratively with technical teams, delivery stakeholders, and client partners to build reliable, high-performing solutions using modern cloud and application development practices.
In this role, you will:
• Lead the design and development of cloud-native applications using Java, Spring Boot, Node.js, TypeScript, and AWS services.
• Build and support APIs and integrations using REST, JSON, OpenAPI, and modern service-oriented development practices.
• Apply strong knowledge of serverless, microservices, and event-driven architecture patterns to deliver scalable and maintainable solutions.
• Support performance tuning, concurrency, multithreaded programming, and troubleshooting for complex application and production issues.
• Contribute to continuous integration and delivery practices using Git, GitHub, GitHub Actions, automated testing, and related DevOps tools.
Work model: Remote
We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in Portsmouth, NH, or anywhere else inside of United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
Please note: A few of our roles may require in-person interviews at Cognizant offices or client locations, depending on project or client needs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered:
• Bachelor's degree in computer science, Engineering, or a related field, or equivalent practical experience.
• 12+ Professional experience developing applications in Java, including Java 8, Java 11, or Java 17.
• Hands-on experience with Spring or Spring Boot, including RESTful services and dependency injection.
• Experience developing APIs using Node.js and TypeScript or JavaScript.
• Strong experience with AWS services such as Lambda, DynamoDB, Step Functions, S3, DocumentDB, and Identity and Access Management.
• Experience building and consuming APIs using REST, JSON, and OpenAPI.
• Strong understanding of non-relational databases, especially DynamoDB and DocumentDB.
• Experience with application observability and monitoring tools such as Datadog.
*Please note, this role cannot offer visa transfer or sponsorship now or in the future*
These will help you stand out:
• Experience with relational databases such as Oracle, PostgreSQL, or MySQL.
• Familiarity with Hibernate or Java Persistence API.
• Experience with automated testing, continuous integration, and continuous delivery pipelines.
• Ability to work onshore and support East Coast business hours.
• Strong analytical, troubleshooting, and communication skills with the ability to resolve complex production issues.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and compensation:
The annual salary for this position will be between $89,000 to $140,500 per year depending on the experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.
Applications will be received by September 4 th , 2026.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance.
• Paid holidays plus Paid Time Off.
• 401(k) plan and contributions.
• Long-term/Short-term Disability.
• Paid Parental Leave.
• Employee Stock Purchase Plan.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

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