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Remote It Helpdesk Jobs in Vermont (NOW HIRING)

Zuzick Organization is seeking a driven Sales Team Leader to help grow and mentor a high-performing ... information about their benefits Conduct virtual client meetings via Zoom to present insurance ...

... help them make informed decisions -Host virtual meetings to review benefits, plan updates, and ... information and timely responses - Act as the main point of contact for clients regarding their ...

... help them make informed decisions -Host virtual meetings to review benefits, plan updates, and ... information and timely responses - Act as the main point of contact for clients regarding their ...

... help them make informed decisions -Host virtual meetings to review benefits, plan updates, and ... information and timely responses - Act as the main point of contact for clients regarding their ...

... help them make informed decisions -Host virtual meetings to review benefits, plan updates, and ... information and timely responses - Act as the main point of contact for clients regarding their ...

... help them make informed decisions -Host virtual meetings to review benefits, plan updates, and ... information and timely responses - Act as the main point of contact for clients regarding their ...

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Remote It Helpdesk information

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$13

$24

$36

How much do remote it helpdesk jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote it helpdesk in Vermont is $24.62, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $27.60 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote IT helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is a remote IT helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the key skills and qualifications needed to thrive as a remote IT helpdesk professional?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.
What are the most commonly searched types of It Helpdesk jobs in Vermont? The most popular types of It Helpdesk jobs in Vermont are:
What are popular job titles related to Remote It Helpdesk jobs in Vermont? For Remote It Helpdesk jobs in Vermont, the most frequently searched job titles are:
What job categories do people searching Remote It Helpdesk jobs in Vermont look for? The top searched job categories for Remote It Helpdesk jobs in Vermont are:
Infographic showing various Remote It Helpdesk job openings in Vermont as of August 2026, with employment types broken down into 62% Full Time, and 38% Part Time. Highlights an 100% Remote job distribution, with an average salary of $51,200 per year, or $24.6 per hour.

IT CYBERSECURITY SPECIALIST (INFOSEC)

Army National Guard Units

Colchester, VT • On-site, Remote

$91K - $118K/yr

Full-time

Posted 29 days ago


Army National Guard rating

6.7

Company rating: 6.7 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

39th of 49 rated military and defense


Job description

Summary
THIS IS A NATIONAL GUARD TITLE 5 EXCEPTED SERVICE POSITION.
This National Guard position is for an IT Cybersecurity Specialist, Position Description Number T57102P1and is part of the Information Management /J6 of the Vermont Army National Guard.
*This position is also advertised as a Title 32 vacancy under VT-12998251-AR-26-41
https://www.usajobs.gov/GetJob/ViewDetails/876588600
Learn more about this agency
Duties
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The primary purpose of this position is to provide expertise in cybersecurity policy and process development; conducting audits to validate compliance; responsible for the risk management framework and ensures systems are operated and maintained IAW AR 25-2 and all applicable command, DA, JS and DOD security directives and procedures.
MAJOR DUTIES:
1. Serves as an Information Technology Specialist providing Cybersecurity for a state National Guard headquarters. Operates within the DoD, Army and JS security procedures, operations, and practices. Ensures systems are operated and maintained IAW AR 25-2 and all applicable command, DA,JS and DOD security directives and procedures. Monitors Microsoft and DoD information security bulletins and notifications as they relate to Information Security Vulnerability Alerts (ISVAs). Coordination is required with peer state contacts, FORSCOM and MACOM elements and commercial vendors. Incumbent is required to ensure compliance with Federal, DoD, JS and DA Information
Assurance/Cyber Security policies. Utilizes extensive knowledge of all areas of automation security to establish operating standards and procedures for the installation Information Security Program. Coordinates requirements with the responsible personnel and tracks suspense for completing required actions and reports virus problems in accordance with established procedures. Ensures the confidentiality, integrity and availability of systems and networks by planning, analyzing, developing, and implementing information systems security programs, policies, procedures, and tools. The incumbent serves as a subject matter expert (SME) in advising, posturing, preparing and auditing the organization for No Notice Army Cyber Readiness Assessments (NACRA), Organizational Inspection Program (OIP), and accreditations. May serve in a team lead role for auditing/assessment teams, such as a Site Assistance Visit (SAV).
2. Coordinates with Program Information System Security Managers and Organizational Information System Security Officer at other locations to verify or clarify information pertinent to cybersecurity/ Information Assurance procedures. Ensures all IS and COTS/GOTS within the DODINA (NG) Enclave are properly certified and accredited in accordance with, Risk Management Framework (RMF), and configuration management policies and practices prior to installing devices/systems on the production ICAN. The incumbent has program oversight responsibility for the Installation Campus Area Network (ICAN)/Local Area Network (LAN) Certification and Accreditation (C&A), documentation and meets AR 25-1, AR 25-2, DoDI 8500.01 (Cybersecurity) and DoDI 8510.01 (Risk Management Framework (RMF) for DoD Information Technology) and DoDI 8500.2 Information Security (IS) Implementation. Ensures all aspects of the RMF are implemented for all assets connected, or to be added, to the ICAN are accepted and approved by the appropriate Designated Approving Authorities (DAAs) for RMF Assess Only process and Configuration Management Board.
3. Maintains an operational knowledge base of past, current and possible future threats to the security posture by attending courses, conferences, seminars, online research, and information sharing between other Cyber Security/Information Security professionals. Using this knowledge base, the incumbent will be able to devise and implement new policies and procedures to prevent or react to security concerns.
**Performs other duties as assigned.**
Requirements
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Conditions of employment
  • The incumbent of this position description must have, at a minimum, a completed National Agency Check (NAC) prior to position assignment.
  • Irregular and overtime (compensatory) hours may be required to support operational requirements or contingencies.
  • The employee may be required to travel in military and/or commercial aircraft to perform temporary duty assignments.
  • Males born after 31 December 1959 must be registered for Selective Service.
  • Federal employment suitability as determined by a background investigation.
  • May be required to successfully complete a probationary period.
  • Participation in direct deposit is mandatory.
  • Work may require access to classified information. Must be able to obtain and maintain the appropriate security clearance.
  • May occasionally be required to work other than normal duty hours; overtime may be required.

Qualifications
OPEN AREAS OF CONSIDERATION: AREA 1, 2, 3, 4
Area I: Current On-board Title 5 or Title 32 Dual Status Technicians (Tenure: 1-Career, 2-Conditional, 3-Indefinite or 4-Term ) - Only those current Vermont National Guard employees who are in permanent, indefinite, or term technician status as result of being competitively hired by the Vermont National Guard.
Area II: All current Federal Employees from any agency.
Area III: All current and former members of the VTNG.
Area IV: United States citizens.
* Veterans' Preference Rules are mandated by law and some applicants may receive priority consideration before other applicants without veterans' preference.
MINIMUM REQUIREMENTS :Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.
For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.
  1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
  2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

SPECIALIZED EXPERIENCE: 36 months experience, with 1-year specialized experience equivalent to at least the next lower grade. Specialized experience includes experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion. Experience in managing the function of the work to be performed. Experience which includes leading, directing and assigning work of personnel. Experience in managing the function of the work to be performed. Experience which includes leading, directing and assigning work of personnel.
Length of time is not of itself qualifying. Candidates' experience should be evaluated based on the duties performed rather than strictly on the rank of the individual; however, established compatibility criteria/assignments must be followed. The applicant's record of experience, training, and education must show possession of the knowledge, skills, and abilities needed to fully perform the duties of the position.
NOTE: This information must be supported in your resume to be considered for the position
OR
Education: A Ph.D or equivalent doctoral degree OR 3 full years of progressively higher level graduate education leading to such Ph.D. or equivalent doctoral degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or a degree that provided a minimum of 24 semester hours in one of more of the identified above fields identified above and required the development or adaptation of applications, systems or networks. Note: You must submit copies of your official transcripts.
PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
CONTINUATION OF CONDITIONS EMPLOYMENT & NOTES:
1.Must be able to obtain and maintain at least a SECRET clearance. However, TOP SECRET (TS) security clearance with eligibility for access to Sensitive Compartmented Information (SCI) may be required based on the highest classification level utilized in the state.
2. This is an Information Security Workforce position. Selectee must meet position requirements for certification at Level II in Information Assurance Management (IAM-11). Incumbent must complete appropriate training and obtain required certifications IAW DoDI 8140 or DOD 8570.01 Mor applicable governing document(s) for Cyber workforce as an IA Technician Level within 9 months of employment pending training seat availability.
3. Position is designated as OM-ADM-001 within the Defense Cybersecurity Workforce as guided by NIST SP 800-181; National Initiative for Cybersecurity Education, Cybersecurity Workforce Framework. Which establishes the Tasks, Skills, Knowledge and Abilities expected of this position.
(https ://www.nist.gov/itl/applied-cybersecurity/n ice/nice-framework-resource-center)
4.This position is designated as Essential Personnel and may be subject to duty in preparation for, or in response to, a state emergency or disaster declaration. Head of Agency requests to exceed 14 days in a calendar year must be approved in advance by the National Guard, Director of Manpower and Personnel (NGB-J1 ).
Please be advised:
1. Specialized experience will be used to determine qualifications for the announced position.
2. An applicant's RESUME must provide, in detail, how they meet the specialized experience listed.
3. It must be documented with "from (mm/yy)" and "to (mm/yy)" dates and description of the specialized experience.
4. If education or a degree is required as part of the "Specialized Experience", you must include transcripts.
Do not copy the specialized experience qualifications word for word and place into your resume; you must describe your personal experience as it pertains to each statement.
Education
Substitution of Education for Specialized Experience is allowed.
1) Qualifying based on education alone: Education may be substituted for specialized experience with a Ph.D or equivalent doctoral degree OR 3 full years of progressively higher level graduate education leading to such Ph.D. or equivalent doctoral degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or a degree that provided a minimum of 24 semester hours in one of more of the identified above fields identified above and required the development or adaptation of applications, systems or networks. NOTE: In order to qualify for this position using education, you must submit a copy of your transcripts.
FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
Additional information
A Recruitment Incentive may be authorized dependent upon individual eligibility.
Veterans Preference
  • Veterans Preference: If you are claiming veteran's preference, you MUST submit the appropriate documentation. Failure to do so WILL result in the loss of veteran's preference, and will possibly impact your placement on the certificate. For more veterans' information please click https://www.fedshi

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About Army National Guard

Sourced by ZipRecruiter

The Army National Guard, headquartered in Arlington, VA, is a key constituent of the United States military, falling under the sector of Defense and Public Safety. Since its founding in 1636, it has served dual roles as both a state and federal military force that is activated in response to domestic emergencies and overseas combat missions. The Army National Guard embodies core values, including loyalty, duty, respect, selfless service, honor, integrity, and personal courage, intending to uphold peace and serve the nation with unwavering dedication.

Industry

National security and international affairs

Company size

10,000+ Employees

Headquarters location

Arlington, VA, US