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Accounts Receivable & Customer Care Specialist

Company: Aloha Termite & Pest Control

Location: Kapolei, Hawaii

Job Type: Full-Time / Part-Time

Culture: Fast-paced, supportive "ohana" environment centered around exceptional customer service and "Aloha"!

Compensation: Starting at $19.00/hour (commensurate with experience)

Schedule: Monday - Friday, 8:00 AM to 5:00 PM, Weekends as Needed

About Us

Proudly serving Hawaii for over 25 years, Aloha Termite & Pest Control is locally owned, operated, and recognized as Hawaii's #1 extermination company by the Star Advertiser, KITV, and The Garden Isle. We pride ourselves on integrity, excellence, and a supportive, drama-free "ohana" team environment where everyone works collaboratively toward shared goals.

We are seeking a detail-oriented, high-energy Accounts Receivable & Customer Care Specialist to work with and maintain our core financial workflows while delivering memorable service with "Aloha" client experiences. This is a vital, full-time career opportunity for a dependable go-getter who thrives in a fast-paced environment.

Position Summary

In this dual-focused role, you will serve as a critical pillar for our finance and administrative operations. Your primary focus will be working and maintaining our Accounts Receivable (AR) lifecycle, including invoicing, payment processing, collections, and account reconciliation, while also providing essential Customer Care and administrative support within our Field Routes Data Program.

Key Responsibilities

Accounts Receivable & Financial Focus (Primary)

• Invoicing & Billing: Generate and distribute accurate invoices to clients in a timely manner, and address customer invoicing or billing disputes to resolution (aiming for first-call resolution).
• Payment Processing: Receive, process, and post payments (checks, credit cards, ACH, and wire transfers), and handle routine account maintenance and updates.
• Collections & Follow-ups: Monitor accounts for delayed payments, contact clients regarding overdue balances, and negotiate payment arrangements professionally.
• Account Reconciliation: Reconcile the accounts receivable to ensure all financial transactions are accurately accounted for and properly posted.
• Reporting: Generate aging reports and financial summaries for management on a regular basis.

• Communication: Field incoming calls, emails, texts, and other communications with an upbeat attitude ("let them hear your smile over the phone").
• Data Management: Monitor, update, and maintain customer information and call dispositions through our Field Routes Data Program, meticulously documenting all client dealings on account notes.
• General Duties: Assist other departments as needed, maintain task trackers, and perform general administrative support tasks assigned by leadership.

Qualifications & Skills

• Experience: Minimum of 2 to 3 years of direct experience in collections, accounts receivable, bookkeeping, or general accounting.
• Education: High school diploma required; a background, certification, or extended experience in High Volume Collections, Accounting, Finance, or Business Administration is a strong plus.
• Technical Skills: Proficiency and experience with Field Routes is a major advantage!
• Soft Skills: Exceptional written and verbal communication skills, high professionalism, strong negotiation abilities, and the natural ability to deliver service with "Aloha."
• Work Ethic: Superior attention to detail, strong time-management skills, reliable attendance and punctuality.

Candidate Requirements

We are looking for dependable problem solvers who take pride in their work.

• Licensing: A valid Hawaii/US Driver's License with a clean driving record is mandatory.
• Screening: Must be able to pass a comprehensive background check and drug test (100% Drug-Free Workplace).
• Communication: Possesses strong verbal skills, follows instructions seamlessly, and engages customers with warmth, authenticity, and the true spirit of "Aloha."

Why You'll Love Working with Us

• Competitive pay starting at $19.00/hour and up
• Paid time off and holidays
• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid training and career development
• Employee discounts
• A respectful, team-oriented environment where your contributions matter

Ready to Join the Aloha Team?

If you're looking for a long-term career with a company that puts people first, we'd love to hear from you. Apply today and be a part of a company that takes pride in service-and in each other.

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