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Head Customer Experience Jobs (NOW HIRING)

LAKE SHORE BANK

Customer Service Specialist

Depew, NY · On-site

$16 - $17/hr

Works with Head Customer Service Specialist in developing strategic plans for meeting branch goals ... Previous customer service and cash handling experience Mandatory Requirements: * Must maintain ...

Project Expedition

Head of Client Experience

$80K - $90K/yr

Head of Client Experience Location: Remote (U.S. - excluding NY & CA) Compensation: $80,000 to $90 ... Own key customer experience metrics including: * CSAT / NPS * SLA & response times * Resolution ...

Project Expedition

Head of Client Experience

$80K - $90K/yr

Head of Client Experience Location: Remote (U.S. - excluding NY & CA) Compensation: $80,000 to $90 ... Own key customer experience metrics including: * CSAT / NPS * SLA & response times * Resolution ...

Boar's Head Resort

Spa Receptionist

Charlottesville, VA · On-site

$13.50 - $16.50/hr

WORK ENVIRONMENT Boar's Head Spa Requirements: Essential * Strong communication skills, both oral ... At least 2 years of customer service experience, preferably in a Spa or Resort environment.

LAKE SHORE BANK

Customer Service Specialist

Depew, NY · On-site

$16 - $17/hr

Works with Head Customer Service Specialist in developing strategic plans for meeting branch goals ... Previous customer service and cash handling experience Mandatory Requirements: * Must maintain ...

LAKE SHORE BANK

Customer Service Specialist

Dunkirk, NY · On-site

Works with Head Customer Service Specialist in developing strategic plans for meeting branch goals ... Previous customer service and cash handling experience Mandatory Requirements: * Must maintain ...

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Head Customer Experience information

What does a head customer experience do?

A Head of Customer Experience is responsible for overseeing and improving the overall experience that customers have with a company’s products, services, and brand. This role typically involves developing customer journey strategies, gathering and analyzing customer feedback, coordinating with different departments to ensure consistent service, and implementing initiatives to boost customer satisfaction and loyalty. The Head of Customer Experience also leads teams focused on customer support, manages key performance metrics, and works to align the company’s goals with customer needs.

How does a head customer experience typically collaborate with other departments to enhance the overall customer journey?

A Head of Customer Experience routinely works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a cohesive and consistent customer journey. This collaboration often involves analyzing customer feedback, identifying pain points, and driving initiatives that improve satisfaction and retention. Regular meetings, joint projects, and shared performance metrics help align goals across departments. By fostering open communication and integrating insights from various teams, the Head of Customer Experience ensures that every touchpoint reflects the brand’s commitment to exceptional service.

What are the key skills and qualifications needed to thrive as a head customer experience, and why are they important?

To thrive as a Head of Customer Experience, you need expertise in customer journey mapping, analytics, and service design, often supported by a degree in business or a related field. Familiarity with CRM platforms, customer feedback tools, and data visualization systems is typically required. Exceptional leadership, strategic thinking, and communication skills set strong candidates apart in this role. These abilities are crucial for driving customer satisfaction, aligning teams, and delivering consistent, high-quality experiences across all touchpoints.

What is the difference between Head Customer Experience vs Customer Service Manager?

AspectHead Customer ExperienceCustomer Service Manager
Primary FocusStrategic customer experience improvement across all touchpointsManaging customer service teams and daily support operations
Required CredentialsExperience in customer experience strategies, leadership, and often marketing or business managementCustomer service or support background, often with management experience
Work EnvironmentCross-departmental, strategic planning, executive meetingsCustomer support centers, team management, operational tasks
Industry UsageCommon in organizations focusing on overall customer journey enhancementCommon in organizations with large customer support teams

The Head Customer Experience role focuses on developing and implementing strategies to improve the overall customer journey, often at an executive level. In contrast, the Customer Service Manager handles day-to-day customer support operations and team management. Both roles are vital but differ in scope, responsibilities, and strategic versus operational focus.

What cities are hiring for Head Customer Experience jobs?

Cities with the most Head Customer Experience job openings:

What are the most commonly searched types of Customer Experience jobs?

The most popular types of Customer Experience jobs are:

What states have the most Head Customer Experience jobs?

States with the most job openings for Head Customer Experience jobs include:

Head Customer Experience jobs near you
Infographic showing various Head Customer Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

Customer Experience Programs Specialist

Polyglass USA

Deerfield Beach, FL

Full-time

Dental, Vision, Retirement, PTO

Posted 5 days ago

Key responsibilities

  • Plan, coordinate, execute, and evaluate customer events from initial planning through post-event debrief.

  • Manage incoming sponsorship requests, including budget approval and event management activities.

  • Analyze event performance data, prepare post-event reports, and present insights to senior leadership.

Job description

Customer Experience Programs Specialist

Location: Deerfield Beach, FL - Onsite with 1 remote day a week 

Shift: M-F at 8:30am to 5:00pm

Reports to: Customer Experience Manager

Who We Are

Polyglass is a leading manufacturer of roofing and waterproofing solutions, committed to quality, innovation, and customer satisfaction. We take pride in delivering exceptional products and services while fostering a collaborative and customer-focused culture.

Position Summary

The Customer Experience Programs Specialist is responsible for the planning, coordination, execution, and evaluation of customer events and sponsorship activities. This position manages customer events from initial planning through post-event debrief, including venue selection, vendor management, budgets, contracts, and on-site activities. The position also manages incoming sponsorship requests, conducts customer satisfaction and engagement activities, analyzes event performance data, and prepares post-event performance reports for senior leadership.

Position Responsibilities

Customer Event Management:

  • Project/Event Management leading the end-to-end planning, scoping, coordination, execution, and after-action debrief for customer events, including Strategic Customer Trips, Round Tables, customer appreciation events, and national meetings.
  • Conduct site visits to evaluate potential venues and make final recommendations and decisions on event locations.
  • Select vendors and manage vendor activities, including hiring and terminating vendor relationships.
  • Partner with the department head and direct manager as part of the budget approval committee for each event.
  • Review, negotiate, and approve all vendor contracts.
  • Be responsible for all on-site activities and have the ability to make real-time decisions as necessary for the success of the event, including changing and managing vendors and vendor activities.

Sponsorship Program Management:

  • Review and manage all incoming sponsorship requests from the sales team, including budget approval/management and event management activities.
  • Conduct customer satisfaction and engagement activities to determine ROI and event effectiveness.

Reporting and Analytics:

  • Analyze event performance data to determine trends, insights for improvement, and approve potential opportunities for future events.
  • Create, review, and approve all post-event performance reports prior to presenting to senior leadership.

Required Qualifications

  • Minimum of 3 years of experience in event marketing, loyalty marketing, or customer engagement roles.
  • Strong project management skills with demonstrated success in managing budgets, vendors, and timelines.
  • Experience with event management platforms.
  • Ability to travel for site visits and on-site event management.
  • Strong communication, collaboration, and problem-solving skills.

Preferred Qualifications

  • Experience managing customer loyalty or rewards programs.
  • Proficiency with marketing tools such as HubSpot, Salesforce Marketing Cloud, or similar platforms.
  • Ability to manage multiple projects simultaneously in a fast-paced environment.

Travel

  • Minimum of 25-30% travel, which includes domestic and international.

Pay and Benefits 

  • A FREE health-plan option for employees or premium costs far below industry averages

  • 401(k) plans with a company match at 6% - far more free money than most plans in the market

  • Tuition Reimbursement. Earn a degree with up to 100% reimbursement on tuition!

  • Student Loan Assistance

  • Paid time off

  • 10 paid holidays

  • Dental and vision plans

  • Gym membership reimbursement and more!

Take a look at what it's like to be part of our family at Polyglass!

Polyglass is a Family!

Life at Polyglass

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