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Head Customer Experience Jobs (NOW HIRING)

Boar's Head Brand

Sanitation Lead

New Castle, IN · On-site

$17 - $22/hr

Ensures orders are processed in accordance with the Boar's Head's customer service standards. Is ... Experience with Oracle systems preferred Location: New Castle, IN Time Type: Full time Department:

Boar's Head Brand

Lead Person - Deli

Petersburg, VA

Ensures orders are processed in accordance with the Boar's Head's customer service standards. Is ... Experience with Oracle systems preferred Location: Petersburg, VA Time Type: Full time Department:

Baya Systems

Head of Customer Programs

Santa Clara, CA · On-site

Head of Customer Programs Location: Santa Clara, CA (On-site/Hybrid) Reports To: CEO Role Summary ... Qualifications Experience: 7-10+ years in Technical Program Management within the semiconductor or ...

Boar's Head Brand

Manufacturing Lead

New Castle, IN

Ensures orders are processed in accordance with the Boar's Head's customer service standards. Is ... Experience with Oracle systems preferred Location: New Castle, IN Time Type: Full time Department:

Boar's Head Brand

Lead Person - Deli

Petersburg, VA · On-site

Ensures orders are processed in accordance with the Boar's Head's customer service standards. Is ... Experience with Oracle systems preferred Location: Petersburg, VA Time Type: Full time Department:

Boar's Head Brand

Lead Person - Sanitation

Petersburg, VA

$18.50 - $23.75/hr

Ensures orders are processed in accordance with the Boar's Head's customer service standards. Is ... Experience with Oracle systems preferred Location: Petersburg, VA Time Type: Full time Department:

Boar's Head Brand

Manufacturing Lead

New Castle, IN · On-site

Ensures orders are processed in accordance with the Boar's Head's customer service standards. Is ... Experience with Oracle systems preferred Location: New Castle, IN Time Type: Full time Department:

Boar's Head Brand

Lead Person - Sanitation

Petersburg, VA · On-site

$18.50 - $23.75/hr

Ensures orders are processed in accordance with the Boar's Head's customer service standards. Is ... Experience with Oracle systems preferred Location: Petersburg, VA Time Type: Full time Department:

Baya Systems

Head of Customer Programs

Santa Clara, CA · On-site

Head of Customer Programs Location: Santa Clara, CA (On-site/Hybrid) Reports To: CEO Role Summary ... Qualifications Experience: 7-10+ years in Technical Program Management within the semiconductor or ...

Sybit & Peers AG

$98.16 - $138.58/hr

Wir suchen dich. Head of Sales Deutschland (m/w/d) SAP Customer Experience Ab sofort, Vollzeit Standort: Radolfzell / Offenbach / Hannover / Bielefeld / Home‑Office (Deutschlandweit) Dein ...

Elementia

Customer Experience Manager

Houston, TX · On-site

$90K - $100K/yr

Director / Head of Supply Chain, Customer Experience & Warranty Location: Houston TX General Function The Customer Experience Manager is responsible for leading and advancing the company's customer ...

Elementia

Customer Experience Manager

Houston, TX · On-site

$90K - $100K/yr

Director / Head of Supply Chain, Customer Experience & Warranty Location: Houston TX General Function The Customer Experience Manager is responsible for leading and advancing the company's customer ...

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All JobsHead Customer Experience Jobs

Head Customer Experience information

What does a head customer experience do?

A Head of Customer Experience is responsible for overseeing and improving the overall experience that customers have with a company’s products, services, and brand. This role typically involves developing customer journey strategies, gathering and analyzing customer feedback, coordinating with different departments to ensure consistent service, and implementing initiatives to boost customer satisfaction and loyalty. The Head of Customer Experience also leads teams focused on customer support, manages key performance metrics, and works to align the company’s goals with customer needs.

How does a head customer experience typically collaborate with other departments to enhance the overall customer journey?

A Head of Customer Experience routinely works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a cohesive and consistent customer journey. This collaboration often involves analyzing customer feedback, identifying pain points, and driving initiatives that improve satisfaction and retention. Regular meetings, joint projects, and shared performance metrics help align goals across departments. By fostering open communication and integrating insights from various teams, the Head of Customer Experience ensures that every touchpoint reflects the brand’s commitment to exceptional service.

What are the key skills and qualifications needed to thrive as a head customer experience, and why are they important?

To thrive as a Head of Customer Experience, you need expertise in customer journey mapping, analytics, and service design, often supported by a degree in business or a related field. Familiarity with CRM platforms, customer feedback tools, and data visualization systems is typically required. Exceptional leadership, strategic thinking, and communication skills set strong candidates apart in this role. These abilities are crucial for driving customer satisfaction, aligning teams, and delivering consistent, high-quality experiences across all touchpoints.

What is the difference between Head Customer Experience vs Customer Service Manager?

AspectHead Customer ExperienceCustomer Service Manager
Primary FocusStrategic customer experience improvement across all touchpointsManaging customer service teams and daily support operations
Required CredentialsExperience in customer experience strategies, leadership, and often marketing or business managementCustomer service or support background, often with management experience
Work EnvironmentCross-departmental, strategic planning, executive meetingsCustomer support centers, team management, operational tasks
Industry UsageCommon in organizations focusing on overall customer journey enhancementCommon in organizations with large customer support teams

The Head Customer Experience role focuses on developing and implementing strategies to improve the overall customer journey, often at an executive level. In contrast, the Customer Service Manager handles day-to-day customer support operations and team management. Both roles are vital but differ in scope, responsibilities, and strategic versus operational focus.

What cities are hiring for Head Customer Experience jobs?

Cities with the most Head Customer Experience job openings:

What are the most commonly searched types of Customer Experience jobs?

The most popular types of Customer Experience jobs are:

What states have the most Head Customer Experience jobs?

States with the most job openings for Head Customer Experience jobs include:

Head Customer Experience jobs near you
Infographic showing various Head Customer Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Sanitation Lead

Boar's Head Brand

New Castle, IN • On-site

$17 - $22/hr

Full-time

Re-posted 5 days ago

Boar's Head rating

7.5

Company rating: 7.5 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

155th of 438 rated food and drinks producers

Job description

Hiring Company:
Boar's Head Provisions Co., Inc.
Overview:
As Lead Person -tasked with running a specific area of production in an efficient and safe manner. Needs to understand the daily schedule and communicate the information to operators. Have an understanding of product rotation - first in first out concept. Ensures orders are processed in accordance with the Boar's Head's customer service standards. Is also familiar with; standard concepts, practices, and procedures within a warehouse, distribution center, or meat processing facility. The successful candidate will also be able to think proactively, thrive under pressure, and assist the production supervisors in achieving departmental goals and production including the ability to train others and troubleshoot issues.
Job Description:
Responsibilities:
  • Responsible for performing tasks as described and assigned by the department supervisor/manager
  • Responsible for operating and helping to maintaining equipment within their assigned area
  • Assist with reporting problem situations and makes recommendations to Supervisor to enhance the efficiency of production
  • Must work as a team player to assist with on-the-job training, and development of other employees
  • Assists Supervisor in recognizing possible problems and coaches employees or makes recommendations to Supervisor for further actions
  • Must follow Company's GMP's, SOP's, Safety, Plant rules, other policies and codes of conduct
  • Must be able to follow written and oral instructions
  • Verify accuracy of order/invoices/manifests, complete cycle counts and inventory control procedures to ensure accurate record keeping and product control
  • Strive to satisfy the requirements of both internal and external customers

Qualifications:
  • Employee is required to work in cold, damp environment.
  • Position requires having worked in leadership capacity in a manufacturing/food production environment
  • Must have basic oral and written communication skills
  • Ability to stand, reach, stoop, kneel or crouch
  • Ability to lift and move 50-75 pounds (with assistance, when required)
  • Available to work a Monday - Friday schedule, with weekend work dictated by production needs
  • Fork-lift/tow motor experience
  • Experience with Oracle systems preferred

Location:
New Castle, IN
Time Type:
Full time
Department:
Sanitation 3rd Shift

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