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Head Customer Experience Jobs (NOW HIRING)

Clipboard Health

Customer Experience Specialist

$10K - $40K/mo

Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 60,000 ... Interview with Head of Worker Support Important Note: Clipboard operates 24/7. Team members work 5 ...

Unavailable

Customer Experience

Palo Alto, CA · On-site

Overview Partner closely with the MD of Customer Experience, Retail leadership, and COO to help ... Partner with Retail leadership and Head of CX to help shape and execute the bank's long-term retail ...

New

Soundspace

Customer Experience Specialist

Indianapolis, IN · On-site

$17 - $21.25/hr

Customer Experience Specialist Soundspace HQ - Indianapolis (On-Site) About Soundspace Soundspace ... Create and present regular reports on inbound sales performance to the Head of Sales Operations.

East West Bank

Customer Experience

Palo Alto, CA · On-site

Overview Partner closely with the MD of Customer Experience, Retail leadership, and COO to help ... Partner with Retail leadership and Head of CX to help shape and execute the bank's long-term retail ...

New

East West Bank

Customer Experience

Palo Alto, CA · On-site

$150K/yr

Overview Partner closely with the MD of Customer Experience, Retail leadership, and COO to help ... Partner with Retail leadership and Head of CX to help shape and execute the bank's long-term retail ...

Warp

Customer Experience Specialist

New York, NY · On-site

$60K - $85K/yr

You'll join our growing Customer Experience team - reporting to the Head of Customer Success - and serve as the go-to person when customers need guidance, answers, or hands-on support. This isn't a ...

Switchboard

Customer Experience Strategist

Washington, DC · On-site

$111K/yr

As a Customer Experience Strategist, you'll be the face of Switchboard to campaigns large and small ... You will report to our Head of Customer and Growth and work together to rapidly onboard new ...

WARP CORP

Customer Experience Specialist

Manhattan, NY · On-site

$19.50 - $24.50/hr

You'll join our growing Customer Experience team - reporting to the Head of Customer Success - and serve as the go-to person when customers need guidance, answers, or hands-on support. This isn't a ...

East West Bank

Customer Experience

Palo Alto, CA

Partner closely with the MD of Customer Experience, Retail leadership, and COO to help define and ... Partner with Retail leadership and Head of CX to help shape and execute the bank's long-term retail ...

New

Baya Systems

Head of Customer Programs

Santa Clara, CA · On-site

Head of Customer Programs Location: Santa Clara, CA (On-site/Hybrid) Reports To: CEO Role Summary ... Qualifications Experience: 7-10+ years in Technical Program Management within the semiconductor or ...

Baya Systems

Head of Customer Programs

Santa Clara, CA · On-site

Head of Customer Programs Location: Santa Clara, CA (On-site/Hybrid) Reports To: CEO Role Summary ... Qualifications Experience: 7-10+ years in Technical Program Management within the semiconductor or ...

Sybit & Peers AG

$98.16 - $138.58/hr

Wir suchen dich. Head of Sales Deutschland (m/w/d) SAP Customer Experience Ab sofort, Vollzeit Standort: Radolfzell / Offenbach / Hannover / Bielefeld / Home‑Office (Deutschlandweit) Dein ...

Elementia

Customer Experience Manager

Houston, TX · On-site

$90 - $100/hr

Director / Head of Supply Chain, Customer Experience & Warranty Location: Houston TX General Function The Customer Experience Manager is responsible for leading and advancing the company's customer ...

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Head Customer Experience information

What does a head customer experience do?

A Head of Customer Experience is responsible for overseeing and improving the overall experience that customers have with a company’s products, services, and brand. This role typically involves developing customer journey strategies, gathering and analyzing customer feedback, coordinating with different departments to ensure consistent service, and implementing initiatives to boost customer satisfaction and loyalty. The Head of Customer Experience also leads teams focused on customer support, manages key performance metrics, and works to align the company’s goals with customer needs.

How does a head customer experience typically collaborate with other departments to enhance the overall customer journey?

A Head of Customer Experience routinely works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a cohesive and consistent customer journey. This collaboration often involves analyzing customer feedback, identifying pain points, and driving initiatives that improve satisfaction and retention. Regular meetings, joint projects, and shared performance metrics help align goals across departments. By fostering open communication and integrating insights from various teams, the Head of Customer Experience ensures that every touchpoint reflects the brand’s commitment to exceptional service.

What are the key skills and qualifications needed to thrive as a head customer experience, and why are they important?

To thrive as a Head of Customer Experience, you need expertise in customer journey mapping, analytics, and service design, often supported by a degree in business or a related field. Familiarity with CRM platforms, customer feedback tools, and data visualization systems is typically required. Exceptional leadership, strategic thinking, and communication skills set strong candidates apart in this role. These abilities are crucial for driving customer satisfaction, aligning teams, and delivering consistent, high-quality experiences across all touchpoints.

What is the difference between Head Customer Experience vs Customer Service Manager?

AspectHead Customer ExperienceCustomer Service Manager
Primary FocusStrategic customer experience improvement across all touchpointsManaging customer service teams and daily support operations
Required CredentialsExperience in customer experience strategies, leadership, and often marketing or business managementCustomer service or support background, often with management experience
Work EnvironmentCross-departmental, strategic planning, executive meetingsCustomer support centers, team management, operational tasks
Industry UsageCommon in organizations focusing on overall customer journey enhancementCommon in organizations with large customer support teams

The Head Customer Experience role focuses on developing and implementing strategies to improve the overall customer journey, often at an executive level. In contrast, the Customer Service Manager handles day-to-day customer support operations and team management. Both roles are vital but differ in scope, responsibilities, and strategic versus operational focus.

What cities are hiring for Head Customer Experience jobs?

Cities with the most Head Customer Experience job openings:

What are the most commonly searched types of Customer Experience jobs?

The most popular types of Customer Experience jobs are:

What states have the most Head Customer Experience jobs?

States with the most job openings for Head Customer Experience jobs include:

Head Customer Experience jobs near you
Infographic showing various Head Customer Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Head of Customer Experience

Tutor Intelligence

Watertown, MA • On-site

$125K - $180K/yr

Full-time

Re-posted 25 days ago

Job description

The Company
Tutor Intelligence is building the technology and processes to let robots go where they've never gone before: the average American factory and warehouse. We understand that general-purpose and generally intelligent robots are going to be built in our lifetimes, and we're not content to sit on the sidelines.
 
Founded by MIT alumni and backed with over $40M in funding by leading investors in AI and robotics, Tutor combines human and artificial intelligence to build something greater than the sum of its parts - a Tutor Intelligence. As an AI software company that deploys its inventions directly into the facilities that need them, every line of code, process change, and decision at Tutor has a direct impact on the physical economy.
 
The Role 

We're looking for a leader to own the entire customer journey - from the moment a system goes live, through the trust-building and problem-solving that turn a new deployment into a durable partnership, to the expansion that follows. You'll lead the team of Forward Deployed Engineers who are the primary partners for our customer sites, and you'll be accountable for the thing that matters most to a company deploying robots into production: that the customers we win, we keep.

This is a building job, not a maintenance one. Today, when a deployment is in its critical early weeks, or when a live customer hits a hard problem and needs us to show up fast, that response is run by a small number of people operating largely by instinct and heroics. It works. We've kept nearly every customer we've deployed with. But it doesn't yet scale. Your job is to turn that scramble into a function: the bench, the playbooks, the early-warning signals, and above all the leaders who can run a flawless launch or a high-stakes save without you personally in the room. The measure of your success is that the fleet grows, the customer base stays loyal, and the quality of how we show up doesn't depend on any one person.

This isn't a traditional customer success role, and it isn't sales. You'll need to be technically credible enough to earn the trust of a room full of engineers, to quarterback a hard debugging effort, and to know the difference between a routine ticket and a genuine crisis. But your elite skill isn't writing the fix yourself, it's mobilizing the right people fast, owning the customer's confidence through the hard moment, and making sure the underlying problem gets solved permanently rather than firefought again next month. This role sits at the intersection of operations, product, and customer partnership, and the right person is energized by building the team and the systems that make all three work at scale.

Responsibilities
  • Own customer retention as the company scales. Be accountable for keeping the customers we deploy with - through the critical early-life window, the occasional flare-up, and the long steady state in between.
  • Build the team and the leaders. Hire, grow, and develop the Forward Deployed Engineers and the leaders beneath you so that launches and saves are run excellently by your people, not by you. Manufacturing this capability in others is the core of the job, not a side effect.
  • Design and run the playbook for the high-intensity windows: the first weeks of a live system, and the rapid, well-coordinated response when a customer relationship is at risk. Make these repeatable rather than heroic.
  • Stand up the early-warning systems. Health signals, reviews, and cadences that catch an at-risk account while there's still time to act, rather than discovering trouble when it's too late.
  • Partner with engineering and operations to mobilize fast when a site needs deep help, and ensure the field's hardest-won lessons get harvested back into the product and the playbooks so the same problem doesn't recur.
  • Be the senior voice of the customer in internal roadmap and prioritization conversations; translate field reality into structured product insight.
  • Partner with Account Executives on expansion, where operational success and earned trust create natural openings for growth.
$125,000 - $180,000 a year
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