Hardware Support Jobs (NOW HIRING)

Job Family: Software

Req ID: 494301

We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation— helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential.

The Emulation Hardware Support Manager will lead a global team of engineers responsible for deploying, maintaining, and optimizing emulation hardware systems (e.g., FPGA-based platforms) across hybrid environments, including on-premises data centers, cloud infrastructure, and customer sites. This role requires a strategic leader who combines technical expertise in hardware systems with operational excellence, team development, and cross-functional collaboration to ensure 99.9%+ uptime, rapid incident resolution, and scalable infrastructure growth.

The ideal candidate will drive continuous improvement in hardware reliability, automation, and support processes while managing a 24/7 operational environment. This position serves as a critical bridge between R&D, IT, facilities, and customer success teams, ensuring alignment between product design, infrastructure capabilities, and customer needs.

Team Leadership & Development

• Manage, mentor, and grow a team of 19+ Emulation Hardware Support Engineers across multiple regions.

• Design and oversee on-call rotations, training programs, and career development plans to build expertise in FPGA-based systems, Linux administration, and network diagnostics.

• Implement performance metrics (e.g., MTTR < 2 hours, <5% escalations) and conduct quarterly reviews to align team goals with organizational objectives.

Infrastructure Operations & Reliability

• Own end-to-end lifecycle management of emulation hardware, including capacity planning, deployment, firmware updates, and decommissioning.

• Develop and support SOPs for hardware diagnostics, failure analysis, and preventive maintenance to minimize downtime.

• Partner with IT and facilities teams to optimize data center layouts, power/cooling efficiency, and hardware security protocols.

Incident Management & Escalation

• Lead critical incident response for Severity 1 issues, coordinating with engineering and customer teams to resolve outages within SLA targets.

• Conduct post-mortem analyses to identify root causes (e.g., firmware bugs, thermal throttling) and implement corrective actions.

• Maintain a knowledge base of resolved cases to accelerate future troubleshooting.

Cross-Functional Collaboration

• Work with R&D to provide field feedback for improving hardware design (e.g., debug interfaces, telemetry capabilities).

• Partner with sales/support teams on customer-facing activities, including pre-sales technical reviews and on-site deployment support.

• Coordinate with vendors to negotiate SLAs for component replacements and firmware support.

Process Optimization & Automation

• Implement monitoring tools to track system health metrics (latency, thermal levels, FPGA utilization).

• Automate repetitive tasks such as log analysis, firmware rollouts, and inventory tracking using Automation tools.

• Lead quarterly capacity planning reviews to align infrastructure with projected customer demand.

• Education: BS/MS in Electrical Engineering, Computer Engineering, or related field. Equivalent experience: 10+ years in hardware operations roles.

• Expertise in FPGA-based emulation systems (e.g., Veloce or Equivalent)

• Basic/Mid-level Linux administration

• Leadership: 5+ years managing technical teams in 24/7 environments. Proven track record of reducing MTTR by ≥30% through process improvements.

• Global compliance standards (ISO 27001, SOC 2)

• Crisis Management: Demonstrated ability to lead teams during high-pressure outages (e.g., resolving multi-rack failures under SLA deadlines).

• Stakeholder Communication: Skill in translating technical incidents into business impact reports for executives.

• Innovation: History of implementing cost-saving initiatives (e.g., predictive maintenance algorithms reducing hardware CAPEX by 15%).

This position will be subject to U.S. export control requirements under the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). Employment is contingent on either verifying the U.S. Person status or obtaining any necessary export license.

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

Siemens Software. Transform the Everyday

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$154,200 $277,600 10-15%

Organization: Digital Industries

Job Type: Full-time

Category: Information Technology