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Global Operations Jobs (NOW HIRING)

Crisis24

Global Operations Coordinator

Annapolis, MD · On-site

As a Global Operations Coordinator (GOC), you are part of the Global Operations Coordinator first-call capability in a fast-paced environment handling all inbound contact from our customers, clients ...

GardaWorld

Global Operations Coordinator

Annapolis, MD · Hybrid

As a Global Operations Coordinator (GOC), you are part of the Global Operations Coordinator first-call capability in a fast-paced environment handling all inbound contact from our customers, clients ...

MGT

Director, Global Operations

Director, Global Operations FLSA Status: Exempt Full-Time Location: Remote WHO WE ARE: MGT is a leading provider of technology and advisory solutions serving state, local, and education government ...

OmniOn Power

Global Operations Controller

Plano, TX · On-site

The Global Operations Controller will have the autonomy to drive financial performance and be a key contributor to strategic decisions that shape the future of a fast-growing and profitable market ...

OmniOn Power

Global Operations Controller

Plano, TX · On-site

The Global Operations Controller will have the autonomy to drive financial performance and be a key contributor to strategic decisions that shape the future of a fast-growing and profitable market ...

New

Clinton Health Access Initiative

Position Overview CHAI's Global Operations team has the mandate to maximize operational effectiveness and efficiency across the organization. The Director, Operations reports to the Chief Operating ...

Footprint

Vice President, Global Operations

Gilbert, AZ · On-site

The Vice President, Global Operations is a key executive leadership role responsible for overseeing all aspects of Footprint's global manufacturing operations across Mexico and Poland. This includes ...

Ericsson

Senior Manager Global Operations

Plano, TX · On-site

Grow with us Senior Manager, Global Operations Location: Plano, Texas or Boise, Idaho (Hybrid - average 3 days/week in office) Ericsson Enterprise Wireless Solutions (BEWS) is at the forefront of ...

Footprint

Vice President, Global Operations

Gilbert, AZ · On-site

The Vice President, Global Operations is a key executive leadership role responsible for overseeing all aspects of Footprint's global manufacturing operations across Mexico and Poland. This includes ...

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How much do global operations jobs pay per hour?

As of May 31, 2026, the average hourly pay for global operations in the United States is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $22.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Global Operations, and why are they important?

To thrive in Global Operations, you need expertise in supply chain management, cross-cultural communication, and international business practices, often supported by a degree in business or a related field. Familiarity with enterprise resource planning (ERP) systems, logistics software, and global compliance standards is typically required. Strong problem-solving, adaptability, and leadership skills help navigate complex global challenges and foster collaboration across diverse teams. These capabilities are crucial for ensuring efficient operations, minimizing risks, and driving success in a global business environment.

What are some common challenges faced by professionals in Global Operations, and how can they be addressed?

Professionals in Global Operations often encounter challenges such as coordinating across multiple time zones, navigating cultural differences, and ensuring consistent processes in diverse regions. To address these, strong communication skills, cultural sensitivity, and the use of effective collaboration tools are essential. Building relationships with local teams and standardizing procedures while allowing for regional flexibility can also help in overcoming these challenges, ensuring smooth global operations.

What are Global Operations?

Global Operations refer to the management and coordination of a company's business activities across multiple countries or regions. Professionals in this field oversee international logistics, supply chains, compliance with local regulations, and cross-border communication to ensure efficient and effective global performance. Their work is critical for organizations that operate on a worldwide scale, helping to optimize processes, reduce costs, and maintain consistency in products and services around the globe.

What is the difference between Global Operations vs Supply Chain Coordinator?

AspectGlobal OperationsSupply Chain Coordinator
Required CredentialsBachelor's degree in Business, Operations, or related field; often requires experience in international logisticsBachelor's degree in Supply Chain Management, Business, or related field; certifications like APICS are common
Work EnvironmentCorporate offices, international settings, cross-functional teamsWarehouses, logistics centers, supplier sites, office settings
Employer & Industry UsageMultinational corporations, manufacturing, logistics firmsRetail, manufacturing, distribution companies

Global Operations roles focus on managing international business processes, logistics, and cross-border activities, while Supply Chain Coordinators handle the day-to-day coordination of supply chain activities within specific regions or companies. Both roles require strong organizational skills and industry knowledge but differ in scope and focus.

More about Global Operations jobs
What cities are hiring for Global Operations jobs? Cities with the most Global Operations job openings:
What are the most commonly searched types of Global Operations jobs? The most popular types of Global Operations jobs are:
What states have the most Global Operations jobs? States with the most job openings for Global Operations jobs include:
What job categories do people searching Global Operations jobs look for? The top searched job categories for Global Operations jobs are:
Global Operations jobs near you
Infographic showing various Global Operations job openings in the United States as of May 2026, with employment types broken down into 84% Full Time, 11% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $41,222 per year, or $19.8 per hour.
Global Operations Coordinator

Global Operations Coordinator

Crisis24

Annapolis, MD • On-site

Full-time

Posted 27 days ago

Job description

About Crisis24
Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.
More information is available at www.crisis24.garda.com
What We Are Looking For
Crisis24 provides 24/7 medical and security assistance to business and leisure travelers, and expatriates across the world supporting our clients to manage the risk to their global travelling populations and domestic workforces.
As a Global Operations Coordinator (GOC), you are part of the Global Operations Coordinator first-call capability in a fast-paced environment handling all inbound contact from our customers, clients and stakeholders including calls and emails. You are the first point of contact and "face" of Crisis24, responsible for professionally and efficiently assisting those who contact us.
To be successful in this critical frontline role, you must be able to work professionally under pressure, enjoy engaging with callers and be empathetic, be able to multitask, adhere to policies, procedures and protocols and work systematically and effectively.
You will work as part of a team in a fast-paced environment handling inbound and outbound calls and emails, as well as managing case work. The role involves a high level of contact with travelers and expatriates often in difficult and sensitive circumstances. The calls and requests for assistance may vary from responding to internal panic and cyber alarms, business continuity escalations, safety-related incidents, data-related incidents, to pre-trip medical and travel advice, booking a GP appointment, claims advice and billing queries through to a request for evacuation or repatriation.
The Global Operations Coordinator supports operational excellence and efficiencies by capturing, managing and closing new cases and calls enabling the Medical Operations Specialists and Security Operations Specialists to focus on ongoing case management.
Location: Annapolis, MD | Hybrid (both in-office and remote work)
What You Will Work On
  • Managing all contact into the Crisis24 Global Operations Centre professionally and in line with company protocols and procedures. Key responsibilities include (but not limited to): Inbound and outbound call handling and triage, email handling, case management, customer, client, and stakeholder liaison
  • As the initial "face" of Crisis24, you are an ambassador for professional customer service delivery and operational excellence
  • Adhering to telephone, email and case handling Service Level Agreements
  • Opening all new cases in the Crisis24 case management system ensuring the calls are handled appropriately, adhering to client SOPs (Standard Operating Processes) and first call protocols and integrity of data captured
  • Seamlessly triaging calls and interface with other teams including Medical Operations Specialists, Security Operations Specialists, Claims, and internal and external stakeholders
  • Opening and managing queries, Pre-Trip and Travel Assistance, Medical Advice and Referral and Outpatient cases as far forward to closure, escalating to Medical and Security Specialist teams in line with Global Operations Coordinator (GOC) Standard Operating Procedures (SOPs) for ongoing management
  • Monitoring and managing the 24/7 email inbox
  • Managing claims and billing queries (calls and emails)
  • Updating dedicated client SOP's and returning to the client/account manager
  • Prepares case management reports for clients to document actions undertaken
  • Supporting efficiencies by closing all suitable Global Operations Coordinator cases on the day
  • Supporting case management and closure on the Medical Specialist team's agenda
  • Be responsive and empathetic to the needs of clients, customers and colleagues
  • Takes a proactive approach to information security and reports any information security incidents or potential information security threats to the Information Security Officer

What You Will Bring
  • Professional communication skills- verbal, written and interpersonal
  • Enjoys engaging with people, taking inbound calls, making outbound calls, and is empathetic
  • Ability to work well under pressure in a fast-paced environment and multi-task
  • Effective time management and ability prioritize workload
  • Solid understanding of Crisis24 suite of service offerings and how we deliver them, or ability to acquire understanding
  • Previous experience working in Medical and Security Assistance, Insurance, contact center or customer service is preferred
  • Fluency in another European/ Asian language an asset but not essential

Working Pattern
This role requires working staggered shifts on a rotating monthly schedule.
Training Schedule
  • Training lasts 7 weeks
  • Hours: 7:00 AM - 4:00 PM EST
  • Training requires a hybrid schedule (both in-office and remote work)

Shift Schedules (Post-Training)
Shift assignments rotate and vary by season.
Fall / Winter Operating Hours: 7:00 AM - 7:00 PM
  • 7:00 AM - 4:00 PM
  • 9:00 AM - 6:00 PM
  • 10:00 AM - 7:00 PM

Spring / Summer Operating Hours: 7:00 AM - 8:00 PM
  • 7:00 AM - 4:00 PM
  • 9:00 AM - 6:00 PM
  • 11:00 AM - 8:00 PM

Hourly Rate Ranging: $25.00 - $27.00 - Overtime eligible.
Information Security
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.
Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

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