ZipRecruiter

Log In

1

Global Customer Service Manager Jobs (NOW HIRING)

SpartanNash

Customer Service Manager

Dickinson, ND · On-site

A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes ... Our braggingly happy team members - ranging from bakery managers to order selectors; from IT ...

MOTOCOL

Customer Service Manager

Denver, CO · On-site

$60 - $80/hr

The Customer Service Manager oversees the functions of Customer Services through effective and efficient services, resources and support tools. This client has a non-traditional management team who ...

SpartanNash

Customer Service Manager

Holland, MI · On-site

A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes ... Our braggingly happy team members - ranging from bakery managers to order selectors; from IT ...

Bi-Mart Corporation

Customer Service Manager

Sweet Home, OR · On-site

$19.30 - $20.95/hr

Your local Bi-Mart is looking for an outstanding individual to join the team as a Customer Service Manager. About Bi-Mart Corporation: We've been a part of the Northwest for over 70 years. Bi-Mart ...

BIC

Be Seen First

Customer Service Manager

Shelton, CT · On-site

$115K - $125K/yr

Partner with the Senior Manager, Customer Service - US, and cross-functional leaders to support the execution of BIC's broader three-year growth and supply chain strategy. * Lead change management ...

Duravant

Customer Service Manager

Wood Dale, IL · On-site

POSITION SUMMARY We are seeking an experienced and results-driven Manager of Customer Service to lead our customer service representative (CSR) team. This role is responsible for overseeing day-to ...

Lexitas

Customer Service Manager

Bryan, TX · On-site

$55K/yr

CUSTOMER SERVICE MANAGER: Lexitas provides legal and corporate support services for clients who value proactive communicators and trusted relationship-builders. LOCATION: This is a full-time, on-site ...

Bi-Mart Corporation

Customer Service Manager

Seaside, OR · On-site

$19.60 - $21.20/hr

Your local Bi-Mart is looking for an outstanding individual to join the team as a Customer Service Manager. About Bi-Mart Corporation: We've been a part of the Northwest for over 70 years. Bi-Mart ...

Hanes Companies

Customer Service Manager

Calhoun, GA · On-site

Customer Service Manager Leads customer experience for our retail accounts, ensuring seamless communication, accurate order handling, and strong cross-functional coordination. This role manages the ...

previous page

Showing results 41-60

All JobsBusiness JobsCustomer Service JobsGlobal Customer Service Manager Jobs

Global Customer Service Manager information

See salary details

$24.5K

$58K

$101K

How much do global customer service manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for global customer service manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a global customer service manager do?

A Global Customer Service Manager oversees customer service operations across multiple countries or regions, ensuring consistent and high-quality support for clients worldwide. Their responsibilities include developing service strategies, managing international teams, and implementing global best practices. They work to improve customer satisfaction, address escalated issues, and coordinate with other departments to deliver seamless service. Additionally, they analyze performance metrics and adapt processes to meet the unique needs of different markets.

What are the key skills and qualifications needed to thrive as a global customer service manager?

To thrive as a Global Customer Service Manager, you need expertise in customer relationship management, cross-cultural communication, and strong leadership skills, usually supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, helpdesk software, and data analytics tools is typically required. Outstanding problem-solving abilities, adaptability, and emotional intelligence help you lead diverse teams and resolve complex customer issues. These competencies are crucial for ensuring consistent, high-quality service delivery across international markets and maintaining strong client relationships.

How does a global customer service manager typically coordinate with international teams to ensure consistent service quality across regions?

A Global Customer Service Manager often works closely with regional managers and local teams to standardize processes, share best practices, and address region-specific challenges. This coordination can involve regular virtual meetings, cross-training initiatives, and the use of unified customer service platforms to track performance and customer feedback. Effective communication and cultural sensitivity are key, as the manager must adapt global strategies to align with local expectations while maintaining a consistent brand experience. This collaborative approach helps ensure that customers worldwide receive high-quality support, regardless of location.

What is the difference between Global Customer Service Manager vs Customer Support Supervisor?

AspectGlobal Customer Service ManagerCustomer Support Supervisor
CredentialsCustomer service experience, leadership skills, industry-specific knowledgeCustomer service experience, team management skills
Work EnvironmentInternational offices, remote teams, global customer baseLocal or regional customer support centers, office or remote
Employer & Industry UsageMultinational corporations, global service providersCompanies with customer support teams, regional branches
Search & Comparison IntentUnderstanding roles in global customer service managementManaging customer support teams at a regional level

The Global Customer Service Manager oversees customer service operations across multiple regions or countries, focusing on international strategies and global team coordination. In contrast, a Customer Support Supervisor manages customer support teams within a specific region or local office. While both roles require customer service experience and leadership skills, the Global Customer Service Manager handles broader, international responsibilities, whereas the Supervisor focuses on regional team management.

More about Global Customer Service Manager jobs

What cities are hiring for Global Customer Service Manager jobs?

Cities with the most Global Customer Service Manager job openings:

What are the most commonly searched types of Global Customer Service jobs?

The most popular types of Global Customer Service jobs are:

Who are the top companies hiring for Global Customer Service Manager jobs?

The top employers for Global Customer Service Manager jobs are:

What states have the most Global Customer Service Manager jobs?

States with the most job openings for Global Customer Service Manager jobs include:

What job categories do people searching Global Customer Service Manager jobs look for?

The top searched job categories for Global Customer Service Manager jobs are:

Global Customer Service Manager jobs near you
Infographic showing various Global Customer Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Service Manager

SpartanNash

Dickinson, ND • On-site

Full-time

Re-posted 22 days ago

SpartanNash rating

5.7

Company rating: 5.7 out of 10

Based on 333 frontline employees who took The Breakroom Quiz

462nd of 740 rated retailers

Job description

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family portfolio of products, to locations in all 50 states.

Our braggingly happy team members - ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists - create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company's own brick-and-mortar grocery stores, pharmacies and fuel centers.

Ready to contribute to the success of our food solutions company? Apply now!

Location:

302 1st St E - Dickinson, North Dakota 58601

Position Summary:

This role is responsible to lead the day-to-day activities of the department operations in a retail store, ensuring the associates are trained, the department is fully staffed, operating at company standards and meeting all company goals and key performance indicators.

Here's what you'll do:

  • Be responsible to order and maintain inventory in your department, while utilizing inventory control procedures to ensure product freshness and quality.

  • Review and validate received orders for amount, quality, count or weight, condition, and ensure all product is stored in appropriate areas.

  • Manage a team that completes all stocking, production, and additional tasks to ensure product quality, production planning, accuracy, and date sensitive rotation, as well as ensure all spoiled/damaged products are handled per established guidelines.

  • Maintain familiarity with all products carried in the department as well as throughout the store.

  • Know the advertised items, special prices, coupon deals or other features, that apply to the store's sales and rewards programs.

  • Assure that the weekly and period Flight Plan are communicated and executed to company expectations and timeline.

  • Follow company policies and timelines using the required tools and software to manage scheduling, according to forecasted guidelines.

  • Implement and maintain work schedules, labor control, overtime control, and payroll expense for the department.

  • Implement Our Winning Recipe and model our core values and competencies.

  • Be responsible for department management including staffing, training, performance management, and career development of associates.

  • Develop and monitor department goals.

  • Develop and monitor department forecasts, as required.

  • Attend and participate in daily huddles, manager meetings, as well as district and company level meetings via phone, online, or in person, as required.

  • Maintain a clean, attractive, and well stocked department, by using structure of the day guidelines, as well as executing "Prime Time" standards.

  • Assure that all food safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed.

  • Assure that all safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed.

  • Develop and implement a plan that results in meeting company goals and key performance indicators.

  • Additional responsibilities may be assigned as needed.

Here's what you'll need:

  • High School Graduate (Required) or Equivalent (GED).

  • Two years of retail experience preferred.

  • One-year supervisory experience preferred.

  • Strong written and verbal communication, and bookkeeping skills.

  • Good organization, prioritization, decision-making, problem solving and conflict management skills.

  • Strong leadership abilities with capability to work in a hands-on environment.

  • Good strategic planning and business acumen skills.

  • Good knowledge of retail store operations; knowledge of retail management systems.

  • Proficient in Word, Excel and PowerPoint.

  • Depending on company location, ability to communicate in Spanish is highly desirable.

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.

SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.

We are not able to sponsor work visas for this position.

What SpartanNash employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply