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Global Customer Service Manager Jobs (NOW HIRING)

Americas Mailbox Inc

Customer Service Manager

Box Elder, SD

$50K - $57K/yr

  • Dental

  • Vision

  • Life

  • Retirement

On-Site Customer Service Manager Lead the Team. Elevate the Customer Experience. Make an Impact. Americas Mailbox is seeking an experienced, hands-on, and customer-focused On-Site Customer Service ...

Hobby Lobby

Customer Service Manager

Palatine, IL · On-site

$15.75 - $16.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Hobby Lobby

Customer Service Manager

Easton, PA · On-site

$15.75 - $16.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Robert Half

Customer Service Manager

CT · On-site

$80K - $100K/yr

Customer Service Manager Direct-Hire / Permanent position Robert Half contact: Drew.Schroll@RobertHalf com. A growing nationwide service-based organization, is seeking a Customer Service Manager to ...

Hobby Lobby

Customer Service Manager

Manchester, NH · On-site

$20.15 - $21.15/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Hobby Lobby

Customer Service Manager

Green Bay, WI · On-site

$20.15 - $21.15/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Hobby Lobby

Customer Service Manager

O Fallon, MO · On-site

$20.15 - $21.15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Hobby Lobby

Customer Service Manager

Duluth, GA · On-site

$20.15 - $21.15/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

FNA Group

Customer Service Manager

Mesquite, TX · On-site

The Customer Service Manager is responsible for all post-sale product support functions for FNA. This role manages both outsourced and internal customer service contact centers, in addition to ...

Techniplas

Customer Service Manager

Mishawaka, IN · On-site

Customer Service Manager Mishawaka, IN Overview Position Type: Full Time Job Shift: 1st Shift Education Level: 4 Year Degree Travel Percentage: Up to 25% Category: Sales NEXXTA is a U.S.-based ...

SpartanNash Company

Customer Service Manager

Litchfield, MN · On-site

$19 - $23/hr

  • Medical

  • Life

  • Retirement

  • PTO

A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes ... Our braggingly happy team members - ranging from bakery managers to order selectors; from IT ...

Blank Label

Customer Service Manager

Boston, MA · On-site

The Role Blank Label is looking for Customer Service Manager to oversee all non-store client touch points including phone, email, physical mail, and live chat. The role will include both client ...

Exos

Customer Service Manager

Minneapolis, MN · On-site

$20 - $26/hr

  • Medical

  • Life

  • Retirement

  • PTO

The Customer Service Manager will oversee customer service initiatives that support client satisfaction for fitness and entire JCC programs, services and membership. This person must lead by example ...

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Showing results 21-40

All JobsGlobal Customer Service JobsGlobal Customer Service Manager Jobs

Global Customer Service Manager information

See salary details

$24.5K

$58K

$101K

How much do global customer service manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for global customer service manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

How does a global customer service manager typically coordinate with international teams to ensure consistent service quality across regions?

A Global Customer Service Manager often works closely with regional managers and local teams to standardize processes, share best practices, and address region-specific challenges. This coordination can involve regular virtual meetings, cross-training initiatives, and the use of unified customer service platforms to track performance and customer feedback. Effective communication and cultural sensitivity are key, as the manager must adapt global strategies to align with local expectations while maintaining a consistent brand experience. This collaborative approach helps ensure that customers worldwide receive high-quality support, regardless of location.

What is the difference between Global Customer Service Manager vs Customer Support Supervisor?

AspectGlobal Customer Service ManagerCustomer Support Supervisor
CredentialsCustomer service experience, leadership skills, industry-specific knowledgeCustomer service experience, team management skills
Work EnvironmentInternational offices, remote teams, global customer baseLocal or regional customer support centers, office or remote
Employer & Industry UsageMultinational corporations, global service providersCompanies with customer support teams, regional branches
Search & Comparison IntentUnderstanding roles in global customer service managementManaging customer support teams at a regional level

The Global Customer Service Manager oversees customer service operations across multiple regions or countries, focusing on international strategies and global team coordination. In contrast, a Customer Support Supervisor manages customer support teams within a specific region or local office. While both roles require customer service experience and leadership skills, the Global Customer Service Manager handles broader, international responsibilities, whereas the Supervisor focuses on regional team management.

What are the key skills and qualifications needed to thrive as a global customer service manager?

To thrive as a Global Customer Service Manager, you need expertise in customer relationship management, cross-cultural communication, and strong leadership skills, usually supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, helpdesk software, and data analytics tools is typically required. Outstanding problem-solving abilities, adaptability, and emotional intelligence help you lead diverse teams and resolve complex customer issues. These competencies are crucial for ensuring consistent, high-quality service delivery across international markets and maintaining strong client relationships.

What does a global customer service manager do?

A Global Customer Service Manager oversees customer service operations across multiple countries or regions, ensuring consistent and high-quality support for clients worldwide. Their responsibilities include developing service strategies, managing international teams, and implementing global best practices. They work to improve customer satisfaction, address escalated issues, and coordinate with other departments to deliver seamless service. Additionally, they analyze performance metrics and adapt processes to meet the unique needs of different markets.
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Global Customer Service Manager jobs near you
Infographic showing various Global Customer Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Service Manager

307 RACING MANAGEMENT, LLC

Casper, WY

$65K/yr

Full-time

Posted 18 days ago

Job description

Job Summary

The Customer Service Manager provides strategic leadership to the customer service team, ensuring an exceptional guest experience rooted in operational excellence, proactive problem-solving, and high service standards. This role requires substantial independent judgment, critical thinking, and the ability to make timely decisions that directly impact guest satisfaction and property performance. The manager oversees daily operations, coaches team members, and leads continuous improvements in service quality, efficiency, and team capability.

Supervisory Responsibilities

- Recruits, selects, and onboard customer service team members with a strong focus on service excellence.

- Trains, mentors, and develops employees in customer service best practices, critical thinking, and issue‑resolution strategies.

- Creates and manages schedules, assigns tasks, and ensures adequate staffing levels for optimal service delivery.

- Approves bi-weekly timecards, manages attendance, and prepares overtime reports.

- Conducts timely, constructive performance evaluations using data-driven assessments.

- Exercises independent judgment when recommending coaching, disciplinary action, or separation in alignment with company policy.

Duties and Responsibilities

- Leads and manages the customer service team, ensuring compliance with company service standards and operational guidelines.

- Builds, coaches, and sustains a high‑performing team capable of independent problem-solving and adaptable service delivery.

- Establishes clear expectations, performance standards, and accountability practices.

- Analyzes guest surveys, feedback, and service trends to identify root causes and implement corrective actions.

- Keeps the team updated on changes to products, services, policies, and procedures.

- Utilizes critical thinking to interpret guest concerns, resolve complex issues, and determine when escalation is necessary.

- Collects, analyzes, and reports data on guest complaints, service performance, and team metrics.

- Prepares monthly performance summaries that highlight trends, risks, and strategic recommendations.

- Develops and updates knowledge-based documents, FAQs, and self-help resources to streamline service operations.

- Identifies operational inefficiencies and recommends improvements to leadership.

- Participates in budget planning, contributing insight on staffing, service tools, and resource needs.

- Performs additional duties and special projects as assigned.

Required Skills/Abilities

- Strong leadership and supervisory capabilities.

- Excellent verbal and written communication skills.

- Advanced understanding of customer service principles.

- Highly organized with exceptional attention to detail.

- Proven ability to resolve complex customer issues using independent judgment.

- Strong critical thinking skills with the ability to analyze data and make informed decisions.

- Skilled in coaching, mentoring, and driving continuous improvement.

- Proficient with Microsoft Office and related software tools.

Education and Experience

- Bachelor’s degree preferred.

- Minimum three years of experience in high-level customer service.

- Minimum two years of supervisory or leadership experience.

Physical Requirements

- Prolonged periods working at a desk and on a computer.

- Ability to move throughout the facility during the workday.

- Ability to stand or walk for extended periods.

- Ability to lift up to 50 pounds as needed.

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