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Global Customer Service Manager Jobs (NOW HIRING)

Veralto

Global Customer Success Manager

Watertown, MA · On-site

$100K - $110K/yr

... the Customer Care Manager, the Global Account Customer Success Manager leads the post-sale ... Collaborating with Sales, Professional Services, Support, and Product teams to deliver an ...

UZIN UTZ Group

Customer Service Manager

Waco, TX · On-site

$80K - $100K/yr

Join Our Team as a Customer Service Manager! Work Location: Waco, TX Department: Sales FLSA Status ... With a legacy dating back to 1911, Uzin Utz is a global innovator delivering high-performance ...

Agilent

Customer Service Manager

Wilmington, DE · On-site

$97K - $153K/yr

The Customer Service Manager provides leadership to the field sales/ support activities, business ... Works closely with Global Functions to ensure strong alignment and delivery to meet regional ...

Metabo

Customer Service Manager

Braselton, GA

Become part of our global team. Become a machine maker, set your impulses and start your career ... SUMMARY: The Sr. Customer Care Manager will be responsible for driving workflow processes and ...

KOKI Group

Customer Service Manager

Braselton, GA · On-site

Become part of our global team. Become a machine maker, set your impulses and start your career ... SUMMARY: The Sr. Customer Care Manager will be responsible for driving workflow processes and ...

Atkore

Customer Service Manager

Harvey, IL · On-site

$84K - $116K/yr

Customer Service Manager Who we are: Atkore is forging a future where our employees, customers ... With a global network of manufacturing and distribution facilities, Atkore is a leading provider of ...

Hobby Lobby Careers

Customer Service Manager

Parker, CO

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Tjx

Customer Service Manager

East Hanover, NJ

$16.92 - $17.42/hr

Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ ... Role models outstanding customer service. * Creates a positive internal and external customer ...

Hobby Lobby Careers

Customer Service Manager

Iselin, NJ · On-site

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

TJX Companies

Customer Service Manager

East Hanover, NJ

$16.92 - $17.42/hr

Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ ... Role models outstanding customer service. * Creates a positive internal and external customer ...

Aon Corporation

Customer Service Manager

Fort Wayne, IN · Hybrid

$86K - $92K/yr

Aon Is Looking For A Customer Service Manager We currently have an exciting hybrid career ... Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take ...

Hobby Lobby

Customer Service Manager

West Palm Beach, FL · On-site

Customer Service Manager Location: Royal Palm Beach, Florida Job Title: Customer Service Manager Address: 501 N. State Road 7 Zip Code: 33411 Department: Hobby Lobby Stores - Overview Perform duties ...

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How much do global customer service manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for global customer service manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

How does a global customer service manager typically coordinate with international teams to ensure consistent service quality across regions?

A Global Customer Service Manager often works closely with regional managers and local teams to standardize processes, share best practices, and address region-specific challenges. This coordination can involve regular virtual meetings, cross-training initiatives, and the use of unified customer service platforms to track performance and customer feedback. Effective communication and cultural sensitivity are key, as the manager must adapt global strategies to align with local expectations while maintaining a consistent brand experience. This collaborative approach helps ensure that customers worldwide receive high-quality support, regardless of location.

What is the difference between Global Customer Service Manager vs Customer Support Supervisor?

AspectGlobal Customer Service ManagerCustomer Support Supervisor
CredentialsCustomer service experience, leadership skills, industry-specific knowledgeCustomer service experience, team management skills
Work EnvironmentInternational offices, remote teams, global customer baseLocal or regional customer support centers, office or remote
Employer & Industry UsageMultinational corporations, global service providersCompanies with customer support teams, regional branches
Search & Comparison IntentUnderstanding roles in global customer service managementManaging customer support teams at a regional level

The Global Customer Service Manager oversees customer service operations across multiple regions or countries, focusing on international strategies and global team coordination. In contrast, a Customer Support Supervisor manages customer support teams within a specific region or local office. While both roles require customer service experience and leadership skills, the Global Customer Service Manager handles broader, international responsibilities, whereas the Supervisor focuses on regional team management.

What are the key skills and qualifications needed to thrive as a global customer service manager?

To thrive as a Global Customer Service Manager, you need expertise in customer relationship management, cross-cultural communication, and strong leadership skills, usually supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, helpdesk software, and data analytics tools is typically required. Outstanding problem-solving abilities, adaptability, and emotional intelligence help you lead diverse teams and resolve complex customer issues. These competencies are crucial for ensuring consistent, high-quality service delivery across international markets and maintaining strong client relationships.

What does a global customer service manager do?

A Global Customer Service Manager oversees customer service operations across multiple countries or regions, ensuring consistent and high-quality support for clients worldwide. Their responsibilities include developing service strategies, managing international teams, and implementing global best practices. They work to improve customer satisfaction, address escalated issues, and coordinate with other departments to deliver seamless service. Additionally, they analyze performance metrics and adapt processes to meet the unique needs of different markets.
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Global Customer Service Manager jobs near you
Infographic showing various Global Customer Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Service Manager

Flack Global Metals

Cleveland, OH • On-site

$80K/yr

Full-time

Re-posted 18 days ago

Job description

Company Overview:
Flack Global Metals ("FGM") was founded with the mission to reinvent how metal is bought and sold, combining physical metals distribution with advanced risk management solutions and financial services. We are purpose built to give our customers, partners, and investments, a competitive edge.
Role Overview:
As the Manager of Customer Service for one of the largest steel Service Centers in the country, you will have critical impacts on the successes of both Flack & our customers across North America. You, and your team of ~6 CSRs, will own the customer experience for those who rely on Flack's traditional rolled-steel supply chain solutions, and our unique risk-aware & forecasted models.
While previously managing a steel Service Center would certainly qualify for you this role, full consideration will be given to candidates who've held similar responsibilities within companies who reside in either direction of the rolled-steel supply chain (producer or consumer).
In this role you will:
  • Establish, enable, exemplify, and enforce the policies, procedures, and expectations for our best-in-class service our customer expect
  • Be the trusted resource to represent our Operations organization; helping ensure the practicality & deliverability of our high service-level for upcoming orders from both new & existing customers
  • Establish and/or improve the systems to capture, monitor, and share the meaningful customer-driven metrics & KPIs leveraged by Leadership and stakeholders in: Logistics, Sales, Production, and elsewhere.
  • Help the team maintain the delicate balance between "incredible experience" and "efficient velocity" by setting clear expectations & maintaining accountability
  • As the ultimate escalation point for the team, you have the ability to "lead from the front" and help drive the bar of excellence

Requirements:
  • A bachelor's degree AND 5+ years of professional experience; or comparable cumulative professional & educational experience
  • 3+ years B2B experience in Customer Service, Account/Relationship Management, Sales, or similar customer-facing roles
  • 2+ years managing/leading direct reports, including: training/enablement, hiring & team-building, and performance evaluations
  • Experience, exposure, and/or knowledge in the modern steel/metals industries is required for success
  • Professional, thoughtful, thorough, and transparent communications, both written and verbally

Location:
Those in this role will work ~80% of the time in our Cleveland office, located on Public Square.
Compensation:
This is a salaried role ($80K+ a year), plus benefits, and bonus opportunities.
**No C2C or 3rd Parties accepted. Sorry, but we are not currently able to provide Sponsorship or VISA assistance.

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