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Global Customer Service Manager Jobs (NOW HIRING)

LANXESS

Head Global Customer Service

Fords, NJ · On-site

$153K/yr

Team Management -- Recruit, train, and mentor a high-performing global customer service team ... Foster a collaborative and inclusive team culture, promoting continuous learning and development.

Insight Global

Customer Service Manager

Atlanta, GA · On-site

$65K - $75K/yr

Salary: $65k-$75k/yr About the Role Insight Global is seeking a Client Services Lead to oversee a ... This role combines team leadership, customer service, office management, and administrative ...

Poclain

Customer Service Manager

Sturtevant, WI · On-site

Customer Service Manager The Customer Service Manager plays a critical role in connecting customers ... Continuous improvement mindset About Poclain Poclain Hydraulics is a global leader in hydrostatic ...

Office Depot

Customer Service Manager

Stillwater, MN

Company Description Celebrating 25 years as a leading global provider of office supplies and ... The Customer Service Manager, will partner with the management team in driving a memorable customer ...

Xylem

Customer Service Manager

Morton Grove, IL

$115K - $130K/yr

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and ... The Role We're looking for a strategic, people-focused Customer Service Manager to lead our ...

Month2Month

Customer Service Manager

Irvine, CA · On-site

We are reimagining the global midterm rental market with full-stack, AI-powered solutions. We are a ... Manage customer service operations, ensuring seamless booking processes, timely responses, and high ...

KOKI Group

Customer Service Manager

Braselton, GA · On-site

Become part of our global team. Become a machine maker, set your impulses and start your career ... SUMMARY: The Sr. Customer Care Manager will be responsible for driving workflow processes and ...

Alstom

Customer Service Manager

Jamaica, NY · On-site

Could you be the full-time onsite Customer Service Manager in New York Airport, NY, US we're ... Important to note As a global business, we're an equal-opportunity employer that celebrates ...

Hobby Lobby Careers

Customer Service Manager

Iselin, NJ

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

pregis

Customer Service Manager

Visalia, CA · On-site

Customer Service Manager Classification: Salaried-Exempt Reports To: Director of Customer Service Department: Customer Service Summary of Job The Visalia Customer Service Manager will plan, co ...

Bank Five Nine

Customer Service Manager

Oconomowoc, WI · On-site

As a Customer Service Manager, you're responsible for leading the team to ensure an exceptional customer and team member experience, manage risk, and support growth. As a leader, you will coach ...

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Global Customer Service Manager information

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$24.5K

$58K

$101K

How much do global customer service manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for global customer service manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

How does a Global Customer Service Manager typically coordinate with international teams to ensure consistent service quality across regions?

A Global Customer Service Manager often works closely with regional managers and local teams to standardize processes, share best practices, and address region-specific challenges. This coordination can involve regular virtual meetings, cross-training initiatives, and the use of unified customer service platforms to track performance and customer feedback. Effective communication and cultural sensitivity are key, as the manager must adapt global strategies to align with local expectations while maintaining a consistent brand experience. This collaborative approach helps ensure that customers worldwide receive high-quality support, regardless of location.

What is the difference between Global Customer Service Manager vs Customer Support Supervisor?

AspectGlobal Customer Service ManagerCustomer Support Supervisor
CredentialsCustomer service experience, leadership skills, industry-specific knowledgeCustomer service experience, team management skills
Work EnvironmentInternational offices, remote teams, global customer baseLocal or regional customer support centers, office or remote
Employer & Industry UsageMultinational corporations, global service providersCompanies with customer support teams, regional branches
Search & Comparison IntentUnderstanding roles in global customer service managementManaging customer support teams at a regional level

The Global Customer Service Manager oversees customer service operations across multiple regions or countries, focusing on international strategies and global team coordination. In contrast, a Customer Support Supervisor manages customer support teams within a specific region or local office. While both roles require customer service experience and leadership skills, the Global Customer Service Manager handles broader, international responsibilities, whereas the Supervisor focuses on regional team management.

What are the key skills and qualifications needed to thrive as a Global Customer Service Manager, and why are they important?

To thrive as a Global Customer Service Manager, you need expertise in customer relationship management, cross-cultural communication, and strong leadership skills, usually supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, helpdesk software, and data analytics tools is typically required. Outstanding problem-solving abilities, adaptability, and emotional intelligence help you lead diverse teams and resolve complex customer issues. These competencies are crucial for ensuring consistent, high-quality service delivery across international markets and maintaining strong client relationships.

What does a Global Customer Service Manager do?

A Global Customer Service Manager oversees customer service operations across multiple countries or regions, ensuring consistent and high-quality support for clients worldwide. Their responsibilities include developing service strategies, managing international teams, and implementing global best practices. They work to improve customer satisfaction, address escalated issues, and coordinate with other departments to deliver seamless service. Additionally, they analyze performance metrics and adapt processes to meet the unique needs of different markets.
More about Global Customer Service Manager jobs
What cities are hiring for Global Customer Service Manager jobs? Cities with the most Global Customer Service Manager job openings:
What are the most commonly searched types of Global Customer Service jobs? The most popular types of Global Customer Service jobs are:
What states have the most Global Customer Service Manager jobs? States with the most job openings for Global Customer Service Manager jobs include:
What job categories do people searching Global Customer Service Manager jobs look for? The top searched job categories for Global Customer Service Manager jobs are:
Global Customer Service Manager jobs near you
Infographic showing various Global Customer Service Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Head Global Customer Service

Head Global Customer Service

LANXESS

Fords, NJ • On-site

$153K/yr

Full-time

Medical, Life, Retirement

Posted 14 days ago

Lanxess rating

8.2

Company rating: 8.2 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

30th of 100 rated chemical manufacturers

Job description

Job Highlights
  • Global Customer Support Operations -- Oversee and optimize end-to-end global customer service operations. Implement and enhance customer service processes, ensuring efficiency and effectiveness. Establish key performance indicators (KPIs) and monitor service levels to meet or exceed customer expectations.
  • Leadership and Strategy -- Develop and implement the global customer service strategy aligned with the company's overall business objectives. Provide visionary leadership to the global customer service team, fostering a customer-centric culture. Collaborate with cross-functional teams to integrate customer service initiatives into overall business planning.
  • Continuous Improvement -- Identify opportunities for process improvement and implement best practices to enhance the customer service experience. Analyze data and trends to make informed decisions and drive continuous improvement initiatives. Collaborate with other departments within the BU (sales, marketing, IBP, etc) and other BU's and Group Functions (TTC, PTSE, etc.).
  • Technology and Systems -- Evaluate and implement customer service technologies and systems to enhance efficiency.
  • Customer Relationship Management -- Build and maintain strong relationships with key customers, understanding their needs and ensuring their satisfaction. Collaborate with sales and marketing teams to gather customer feedback and insights to improve products and services. Address escalated customer issues promptly and effectively, ensuring resolution and customer retention.
  • Compliance and Quality Assurance -- Ensure that global customer service operations comply with relevant regulations and industry standards. Implement quality assurance programs to maintain high service standards and adherence to company policies.
  • Team Management -- Recruit, train, and mentor a high-performing global customer service team. Foster a collaborative and inclusive team culture, promoting continuous learning and development. Conduct regular performance reviews and provide constructive feedback to team members.

Experience / Skills
  • Bachelor's Degree in Supply Chain, Logistics or related field. Advanced degreeis preferred.
  • Must have proven experience in a leadership role within global customer service, integrated business planning or logistics with a strong understanding of global supply chain dynamics and customer service challenges in the chemical sector.
  • 10+ years professional relevant experience.
  • Advanced knowledge of SAP, specfically the order to Cash process.
  • Excellent communication, interpersonal, and leadership skills are critical to success in this role.
  • Ability to travel as needed.
  • This is a HYBRID role with an on-site presence required.

Location Fords
Employee Type Regular
Who we are
LANXESS is a leading specialty chemicals company with about 12,000 employees in 32 countries. The core business of LANXESS is the development, manufacturing and marketing of chemical intermediates, additives and consumer protection products. LANXESS has achieved leading positions in the Dow Jones Best-in-Class Index and the MSCI ESG and ISS ESG ratings, among others, for its commitment to sustainability.
Be part of it!
What we offer
  • Compensation We offer competitive compensation packages, inclusive of a global bonus program. The established starting salary of this position in the U.S. in the named location is $153,500. Please note, the actual compensation may vary based on geographic location, work experience, education, and skill level.
  • Comprehensive Benefits We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
  • Work-Life & Flexibility We support you in maintaining a balance between working hours and personal life. With our global "Xwork" program, we offer flexible working arrangements in all countries in which we operate.
  • Training & Development We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning.
  • Diversity LANXESS is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, gender identity, sex, sexual orientation, age, social class, physical ability or attributes, religion, national origin, veteran status and political beliefs.

LANXESS has a value-based performance culture. We are seeking a range of human interests, backgrounds, and experiences that can be engaged to achieve respect, ownership, trust, professionalism, integrity and healing across all sectors.
We are looking to find diverse and talented people to join our team. Studies have shown that some individuals are less likely to apply if they do not meet 100% of the criteria. We are looking to equalize the gap! If you are excited about this role but your past experiences do not align perfectly with every qualification, we encourage you to apply. We will look to assess your talent against our competencies, values and requirements to get the best organizational fit. You might be the right candidate for this or other roles we have available!
Join the LANXESS team!

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