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Evening Global Customer Service Jobs (NOW HIRING)

LANXESS Americas

Head Global Customer Service

Fords, NJ · On-site

$153K/yr

Global Customer Support Operations -- Oversee and optimize end-to-end global customer service operations. Implement and enhance customer service processes, ensuring efficiency and effectiveness.

LANXESS

Head Global Customer Service

Fords, NJ · On-site

$153K/yr

Global Customer Support Operations -- Oversee and optimize end-to-end global customer service operations. Implement and enhance customer service processes, ensuring efficiency and effectiveness.

Baxter

Sr Analyst, Global Customer Service

Deerfield, IL · On-site

$80K - $110K/yr

... service and/or operations organization. * Work collaboratively with cross-functional stakeholders, serving as a key liaison between teams. * Investigate and address internal and external customer ...

Baxter

Sr Analyst, Global Customer Service

Skaneateles, NY · On-site

$80K - $110K/yr

... service and/or operations organization. * Work collaboratively with cross-functional stakeholders, serving as a key liaison between teams. * Investigate and address internal and external customer ...

Veralto

Global Customer Success Manager

Watertown, MA · On-site

$100K - $110K/yr

Owning the global post-sale customer journey, from onboarding through adoption, expansion, and ... Collaborating with Sales, Professional Services, Support, and Product teams to deliver an ...

Esko

Global Customer Success Manager

$100K - $110K/yr

Owning the global post-sale customer journey, from onboarding through adoption, expansion, and ... Collaborating with Sales, Professional Services, Support, and Product teams to deliver an ...

StubHub

Director, Global Customer Success

Atlanta, GA · On-site

The Global Customer Service Director is responsible for leading customer service and operations for a line of business consisting of managers, supervisors, and agents worldwide. In this role, you ...

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Evening Global Customer Service information

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How much do evening global customer service jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for evening global customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an evening global customer service representative, and why are they important?

To thrive as an Evening Global Customer Service representative, you need strong communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with CRM software, helpdesk ticketing systems, and knowledge of global time zones or languages is typically required. Patience, cultural sensitivity, and adaptability are crucial soft skills for effectively handling diverse customer inquiries and high-pressure situations. These skills ensure efficient, empathetic support and maintain customer satisfaction across different regions and time zones.

What is the difference between Evening Global Customer Service vs Global Customer Support?

AspectEvening Global Customer ServiceGlobal Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; technical knowledge may be preferred
Work EnvironmentCall centers, remote or office settings, evening shiftsCall centers, remote or office settings, often 24/7 coverage
Industry UsageCustomer service for international clients, evening hoursTechnical or product support for global clients, varied hours

Evening Global Customer Service primarily focuses on assisting international customers during evening hours, emphasizing communication and problem-solving skills. Global Customer Support often involves technical assistance and troubleshooting, with a broader scope of support hours. Both roles require strong communication skills and customer-oriented mindset, but differ slightly in technical requirements and shift timings.

What is an evening global customer service representative?

An Evening Global Customer Service representative is a professional who assists customers with their inquiries, issues, or requests during evening hours, often serving clients from different time zones around the world. They provide support through various channels such as phone, email, or live chat, ensuring high-quality service regardless of the customer's location or time. These representatives are skilled in problem-solving, communication, and adapting to the needs of a global customer base. Their work helps companies maintain 24/7 customer support and improve customer satisfaction on an international scale.

What are the unique challenges of working an evening shift in a global customer service role?

Working an evening shift in a global customer service position means you'll often interact with customers from various time zones and cultures, requiring adaptability and strong communication skills. One common challenge is managing higher call volumes or urgent issues that may arise outside of regular business hours. Additionally, you may need to collaborate with team members in different regions, making coordination and clear handoffs essential. However, this schedule can offer more autonomy and opportunities to handle complex cases, which can accelerate your professional development.

What cities are hiring for Evening Global Customer Service jobs?

Cities with the most Evening Global Customer Service job openings:

What are the most commonly searched types of Global Customer Service jobs?

The most popular types of Global Customer Service jobs are:

What states have the most Evening Global Customer Service jobs?

States with the most job openings for Evening Global Customer Service jobs include:

Evening Global Customer Service jobs near you

Head Global Customer Service

LANXESS Americas

Fords, NJ • On-site

$153K/yr

Other

Medical, Life, Retirement

Re-posted 3 days ago

Job description

Job Highlights
  • Global Customer Support Operations -- Oversee and optimize end-to-end global customer service operations. Implement and enhance customer service processes, ensuring efficiency and effectiveness. Establish key performance indicators (KPIs) and monitor service levels to meet or exceed customer expectations.
  • Leadership and Strategy -- Develop and implement the global customer service strategy aligned with the company's overall business objectives. Provide visionary leadership to the global customer service team, fostering a customer-centric culture. Collaborate with cross-functional teams to integrate customer service initiatives into overall business planning.
  • Continuous Improvement -- Identify opportunities for process improvement and implement best practices to enhance the customer service experience. Analyze data and trends to make informed decisions and drive continuous improvement initiatives. Collaborate with other departments within the BU (sales, marketing, IBP, etc) and other BU's and Group Functions (TTC, PTSE, etc.).
  • Technology and Systems -- Evaluate and implement customer service technologies and systems to enhance efficiency.
  • Customer Relationship Management -- Build and maintain strong relationships with key customers, understanding their needs and ensuring their satisfaction. Collaborate with sales and marketing teams to gather customer feedback and insights to improve products and services. Address escalated customer issues promptly and effectively, ensuring resolution and customer retention.
  • Compliance and Quality Assurance -- Ensure that global customer service operations comply with relevant regulations and industry standards. Implement quality assurance programs to maintain high service standards and adherence to company policies.
  • Team Management -- Recruit, train, and mentor a high-performing global customer service team. Foster a collaborative and inclusive team culture, promoting continuous learning and development. Conduct regular performance reviews and provide constructive feedback to team members.
Experience / Skills
  • Bachelor's Degree in Supply Chain, Logistics or related field. Advanced degree is preferred.
  • Must have proven experience in a leadership role within global customer service, integrated business planning or logistics with a strong understanding of global supply chain dynamics and customer service challenges in the chemical sector.
  • 10+ years professional relevant experience.
  • Advanced knowledge of SAP, specfically the order to Cash process.
  • Excellent communication, interpersonal, and leadership skills are critical to success in this role.
  • Ability to travel as needed.
  • This is a HYBRID role with an on-site presence required.
Location Fords
Employee Type Regular
Who we are
LANXESS is a leading specialty chemicals company with about 12,000 employees in 32 countries. The core business of LANXESS is the development, manufacturing and marketing of chemical intermediates, additives and consumer protection products. LANXESS has achieved leading positions in the Dow Jones Best-in-Class Index and the MSCI ESG and ISS ESG ratings, among others, for its commitment to sustainability.
Be part of it!
What we offer
  • Compensation We offer competitive compensation packages, inclusive of a global bonus program. The established starting salary of this position in the U.S. in the named location is $153,500. Please note, the actual compensation may vary based on geographic location, work experience, education, and skill level.
  • Comprehensive Benefits We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
  • Work-Life & Flexibility We support you in maintaining a balance between working hours and personal life. With our global "Xwork" program, we offer flexible working arrangements in all countries in which we operate.
  • Training & Development We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning.
  • Diversity LANXESS is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, gender identity, sex, sexual orientation, age, social class, physical ability or attributes, religion, national origin, veteran status and political beliefs.

LANXESS has a value-based performance culture. We are seeking a range of human interests, backgrounds, and experiences that can be engaged to achieve respect, ownership, trust, professionalism, integrity and healing across all sectors.
We are looking to find diverse and talented people to join our team. Studies have shown that some individuals are less likely to apply if they do not meet 100% of the criteria. We are looking to equalize the gap! If you are excited about this role but your past experiences do not align perfectly with every qualification, we encourage you to apply. We will look to assess your talent against our competencies, values and requirements to get the best organizational fit. You might be the right candidate for this or other roles we have available!
Join the LANXESS team!

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