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Genetec Remote Jobs (NOW HIRING)

Axon

Senior Sales Engineer, Enterprise

Dallas, TX · Remote

Location- Remote, west coast based Reports to the Sr. Director, Engineering- Enterprise Travel is ... Genetec, Milestone, Avigilon, Ocularis) is a plus * Education : Bachelor's degree in Engineering ...

Axon

Senior Sales Engineer, Enterprise

Denver, CO · Remote

Location- Remote, west coast based Reports to the Sr. Director, Engineering- Enterprise Travel is ... Genetec, Milestone, Avigilon, Ocularis) is a plus * Education : Bachelor's degree in Engineering ...

Axon

Senior Sales Engineer II, Enterprise

Scottsdale, AZ · Remote

$55.75 - $71.75/hr

Location- Remote Reports to the Sr. Director, Engineering- Enterprise Travel is 50% Your Impact ... Genetec, Milestone, Avigilon, Ocularis) is a plus * Education : Bachelor's degree in Engineering ...

Axon

Senior Sales Engineer, Enterprise

Austin, TX · Remote

Location- Remote, west coast based Reports to the Sr. Director, Engineering- Enterprise Travel is ... Genetec, Milestone, Avigilon, Ocularis) is a plus * Education : Bachelor's degree in Engineering ...

Axon

Senior Sales Engineer, Enterprise

Los Angeles, CA · Remote

Location- Remote, west coast based Reports to the Sr. Director, Engineering- Enterprise Travel is ... Genetec, Milestone, Avigilon, Ocularis) is a plus * Education : Bachelor's degree in Engineering ...

Axon

Senior Sales Engineer II, Enterprise

San Francisco, CA · Remote

$65 - $84/hr

Location- Remote Reports to the Sr. Director, Engineering- Enterprise Travel is 50% Your Impact ... Genetec, Milestone, Avigilon, Ocularis) is a plus * Education : Bachelor's degree in Engineering ...

Axon

Senior Sales Engineer II, Enterprise

Seattle, WA · Remote

$63 - $81/hr

Location- Remote- Desire is in the western United States Reports to the Sr. Director, Engineering ... Genetec, Milestone, Avigilon, Ocularis) is a plus * Education : Bachelor's degree in Engineering ...

Axon

Senior Sales Engineer, Enterprise

Scottsdale, AZ · Remote

Location- Remote, west coast based Reports to the Sr. Director, Engineering- Enterprise Travel is ... Genetec, Milestone, Avigilon, Ocularis) is a plus * Education : Bachelor's degree in Engineering ...

Exol

Manager, Physical Security Systems

OR · Remote

Access control and video management platforms (e.g., Genetec or similar) * IP-based camera systems ... Participation in on-call rotation for critical system support. #LI-JH4 #LI-Remote About Exol Exol ...

Envoy

Channel Account Manager

San Francisco, CA · Remote

... Genetec, Honeywell, Cisco Meraki, Okta, Microsoft Azure, Microsoft Teams, Slack, ServiceNow ... This is a remote, field-based position located in the assigned Eastern territory that requires ...

Hunt Electric

ECSI Experienced Service Technician

Eagan, MN · On-site +1

$38.21 - $51.07/hr

Notifier, Brivo, Hanwha, AMAG, Genetec experience preferred. * Willing to be in our on-call ... Some of these groups include Women in the Workplace, LGBTQIA+, Remote Workers, and Mental Health ...

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Genetec Remote information

What are the key skills and qualifications needed to thrive as a Genetec Remote Support Specialist, and why are they important?

To thrive as a Genetec Remote Support Specialist, you typically need strong knowledge of IT networking, security systems, and experience with Genetec software platforms, supported by relevant technical certifications or degrees. Familiarity with remote troubleshooting tools, ticketing systems, and security management software such as Genetec Security Center is essential. Excellent problem-solving abilities, customer service orientation, and clear communication are crucial soft skills for this role. These competencies ensure efficient remote resolution of technical issues, high customer satisfaction, and secure, reliable system performance.

What is the difference between Genetec Remote vs Genetec Security Analyst?

AspectGenetec RemoteGenetec Security Analyst
Required CredentialsIT certifications, security or networking backgroundSecurity certifications, knowledge of security systems
Work EnvironmentRemote, flexible hours, tech-focusedOn-site or hybrid, security operations centers
Industry UsageTechnology, security, surveillanceSecurity, law enforcement, corporate security

Both roles involve security technology but differ mainly in work setting and specific focus. Genetec Remote typically refers to remote technical support or system management, while Genetec Security Analyst often involves on-site security monitoring and analysis. Understanding these differences helps candidates target their job search effectively.

What are some common challenges faced when working remotely as a Genetec support specialist, and how can they be addressed?

Remote Genetec support specialists often face challenges such as troubleshooting complex security system issues without physical access to the site and communicating effectively with on-site staff. Overcoming these challenges involves leveraging robust remote diagnostic tools, maintaining clear and detailed communication, and staying up-to-date with Genetec software updates and documentation. Building strong relationships with both clients and internal technical teams can further facilitate smoother problem-solving and knowledge sharing.

What is a Genetec Remote job?

A Genetec Remote job refers to a position with Genetec, a global provider of security and public safety solutions, that allows employees to work from locations outside of the company's physical offices. These roles can include positions in software development, technical support, sales, customer service, and more. Remote jobs at Genetec offer flexibility, the ability to collaborate virtually with teams around the world, and often require a reliable internet connection and strong communication skills. Working remotely for Genetec enables employees to support the company's mission while maintaining work-life balance.
More about Genetec Remote jobs
What cities are hiring for Genetec Remote jobs? Cities with the most Genetec Remote job openings:
What are the most commonly searched types of Genetec jobs? The most popular types of Genetec jobs are:
What states have the most Genetec Remote jobs? States with the most job openings for Genetec Remote jobs include:
What job categories do people searching Genetec Remote jobs look for? The top searched job categories for Genetec Remote jobs are:
Genetec Remote jobs near you
Infographic showing various Genetec Remote job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.
Tier I Support Specialist - Commercial Security Systems

Tier I Support Specialist - Commercial Security Systems

Tech Systems, Inc.

Remote

Full-time

Posted 2 days ago

Job description

JOB TITLE: Tier I Support Specialist
HOME DEPARTMENT: Corporate/Support Center
REPORTS TO: Support Center Director
GENERAL DESCRIPTION
The Tier I Support Center Specialist is the first point of contact for customers experiencing technical issues. In addition to providing basic troubleshooting for software, hardware and network problems, this role includes dispatching responsibilities – coordinating and assigning support tickets to appropriate technical teams or field technicians based on issue type, priority and/or location.

POSITION RESPONSIBILITIES AND EXPECTATIONS
Shift work may be required, including nights, weekends, and holidays.
Respond to customer inquiries via phone or email in a timely and professional manner.
Provide ongoing software and hardware support for client systems, including but not limited to Access Control, Video Surveillance, Intrusion Alarm Systems, and Infant Protection Systems.
Triage reported issues with a goal of remote resolution. Issues that cannot be resolved via Tier I can be escalated or dispatched if remote resolution is not likely.
Log all support interactions in the ticketing system. Maintain accurate records of all work performed, materials used, communications and issue resolution or next steps.
Follow scripts and standard operating procedures to resolve known issues.
Escalate unresolved or complex problems to Tier II.
Dispatch field support teams as appropriate.
Other duties as assigned by leadership.

MINIMUM QUALIFICATIONS
A. EDUCATION
  • High school diploma or equivalent; associate degree or relevant certifications preferred.
  • Electronic Security Certifications: Certification in one or more TSi Supported Access Control, Video Surveillance, Intrusion, Hugs, and any other Electronic Security Systems preferred. Including but not limited to Lenel, Genetec, Avigilon, Software House, Exacq, or Milestone.
  • IT Certifications: Networking, Microsoft, CompTIA, etc. are a plus.
B. EXPERIENCE
  • 1-3 years working knowledge in commercial Access Control, Intrusion Detection, Video Surveillance, and/or Infant Protection Systems.
  • 1-3 years’ experience in a customer support/helpdesk role.
  • Experience with ticketing systems like Zendesk, Freshdesk or others. ServiceNow experience is a plus.
  • Previous dispatch experience a plus.
C. KNOWLEDGE, SKILLS, amp; COMPETENCY
  • Excellent computer skills, including, but not limited to, in-depth knowledge of Microsoft based products (such as MS Word, Excel, MS Office Suite, and Outlook).
  • Ability to troubleshoot hardware and software problems on Access Control, Video Surveillance, Infant Protection and/or Intrusion alarm Systems equipment is a plus.
  • Strong interpersonal and customer service skills, including a sense of urgency when attending to customer needs.
  • Must be detail-oriented and have excellent organizational skills.
  • Ability to work well independently and as part of a team.
  • Excellent communication skills, including, but not limited to, the ability to effectively communicate both verbally and in writing. The ability to accurately document encountered problems and resolutions.
  • Strong time management skills, including ability to meet deadlines.
  • Basic networking is a plus.
D. DRIVER’S LICENSE
  • Must have a valid driver’s license.
  • Must have clean driving record, satisfactory to Tech Systems’ automobile insurance carrier.
E. PHYSICAL DEMANDS AND WORKING CONDITIONS
  • Job duties are performed in the corporate office setting, unless otherwise noted in the job offer for out-of-state workers.
  • Shiftwork may be required for 24/7 coverage.

TECH SYSTEMS IS AN EQUAL OPPORTUNITY EMPLOYER
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