Remote system programming Responsibilities * Develop material quantities, scopes of work, and ... Strong working knowledge of at least two access control platforms, such as Genetec, Lenel, Acre ...
Remote system programming Responsibilities * Develop material quantities, scopes of work, and ... Strong working knowledge of at least two access control platforms, such as Genetec, Lenel, Acre ...
ECSI Experienced Service Technician
Eagan, MN · On-site +1
$38.21 - $51.07/hr
Notifier, Brivo, Hanwha, AMAG, Genetec experience preferred. * Willing to be in our on-call ... Some of these groups include Women in the Workplace, LGBTQIA+, Remote Workers, and Mental Health ...
ECSI Experienced Service Technician
Eagan, MN · On-site +1
$38.21 - $51.07/hr
Notifier, Brivo, Hanwha, AMAG, Genetec experience preferred. * Willing to be in our on-call ... Some of these groups include Women in the Workplace, LGBTQIA+, Remote Workers, and Mental Health ...
Genetec Remote information
What are the key skills and qualifications needed to thrive as a Genetec Remote Support Specialist, and why are they important?
To thrive as a Genetec Remote Support Specialist, you typically need strong knowledge of IT networking, security systems, and experience with Genetec software platforms, supported by relevant technical certifications or degrees. Familiarity with remote troubleshooting tools, ticketing systems, and security management software such as Genetec Security Center is essential. Excellent problem-solving abilities, customer service orientation, and clear communication are crucial soft skills for this role. These competencies ensure efficient remote resolution of technical issues, high customer satisfaction, and secure, reliable system performance.
What is the difference between Genetec Remote vs Genetec Security Analyst?
| Aspect | Genetec Remote | Genetec Security Analyst |
|---|---|---|
| Required Credentials | IT certifications, security or networking background | Security certifications, knowledge of security systems |
| Work Environment | Remote, flexible hours, tech-focused | On-site or hybrid, security operations centers |
| Industry Usage | Technology, security, surveillance | Security, law enforcement, corporate security |
Both roles involve security technology but differ mainly in work setting and specific focus. Genetec Remote typically refers to remote technical support or system management, while Genetec Security Analyst often involves on-site security monitoring and analysis. Understanding these differences helps candidates target their job search effectively.
What are some common challenges faced when working remotely as a Genetec support specialist, and how can they be addressed?
Remote Genetec support specialists often face challenges such as troubleshooting complex security system issues without physical access to the site and communicating effectively with on-site staff. Overcoming these challenges involves leveraging robust remote diagnostic tools, maintaining clear and detailed communication, and staying up-to-date with Genetec software updates and documentation. Building strong relationships with both clients and internal technical teams can further facilitate smoother problem-solving and knowledge sharing.
What is a Genetec Remote job?
A Genetec Remote job refers to a position with Genetec, a global provider of security and public safety solutions, that allows employees to work from locations outside of the company's physical offices. These roles can include positions in software development, technical support, sales, customer service, and more. Remote jobs at Genetec offer flexibility, the ability to collaborate virtually with teams around the world, and often require a reliable internet connection and strong communication skills. Working remotely for Genetec enables employees to support the company's mission while maintaining work-life balance.
What are popular job titles related to Genetec Remote jobs in Minnesota? For Genetec Remote jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Genetec Remote jobs in Minnesota look for? The top searched job categories for Genetec Remote jobs in Minnesota are:
What cities in Minnesota are hiring for Genetec Remote jobs? Cities in Minnesota with the most Genetec Remote job openings:
Security Systems Engineer- Security Systems & Low-Voltage
Minnetonka, MN • On-site, Remote
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 25 days ago
Job description
About Pro-Tec Design
Pro-Tec Design is a purpose-driven Twin Cities security technology integrator, providing consulting, design and installation of Video Surveillance, Card Access Control, Intercom, and Intrusion systems. We use technology to protect an organization's people, data, and assets - keeping business continuity, security procedures and policies on track during a myriad of unforeseen events.
Pro-Tec Design specializes in healthcare, manufacturing, education, city and local governments and continues to grow. The company is 100% employee-owned through an ESOP. We are looking to add talented employee owners to our team to meet growth demands.
Opportunity
The Security Systems Engineer supports pre and post sales engineering activities for PTD's Sales and Production teams. This role is responsible for testing and documenting new technologies, troubleshooting and resolving issues with existing systems in collaboration with manufacturers' support teams, and assisting Sales with site walks, scope development, material take-offs, and estimating.
Roles
- Pre and Post Sales Engineering
- Technology and Project Documentation
- As-built Drawings
- New technology testing
- Sales support & Estimation
- Remote system programming
Responsibilities
- Develop material quantities, scopes of work, and system documentation based on sales deliverables or bid specifications.
- Create pre-sale system designs, installation drawings, and supporting documentation.
- Support the Sales team during customer site walks by recommending technology solutions aligned with customer needs and project requirements.
- Participate in project kickoff meetings with Sales, Project Management, and Production teams to ensure a smooth handoff.
- Conduct technology testing and maintain process guides to support consistent implementation and troubleshooting.
- Provide remote system support, including pre-programming, troubleshooting, and commissioning assistance.
- Prepare and deliver post-sales project documentation to support accurate record-keeping and knowledge transfer.
- Installation drawings
- Device schedules
- Line diagrams
- Door hardware details
- Panel schedules
- System calculations
- Maintain current licensing and certifications through required renewals and continuing education.
- Develop and deliver training sessions for end users and owners.
- Support the planning, execution, and documentation of system health checks.
- Establish and maintain drawing standards to ensure consistency and quality across projects.
- Maintain approved materials lists and related process documentation.
Qualifications
- Excellent written and verbal communication skills.
- Strong interpersonal and presentation skills
- Strong customer-facing skills with the ability to gather information quickly, explain technical requirements clearly, and build confidence with clients and stakeholders.
- Demonstrated cross-functional collaboration and critical thinking skills.
- Strong attention to detail and the ability to solve problems logically.
- High school diploma or equivalent required; post-secondary training in a technical field or systems programming preferred.
- 3–5 years of experience in the security industry preferred; strong IT experience may be considered in lieu of direct industry experience.
- Strong working knowledge of at least two access control platforms, such as Genetec, Lenel, Acre/Feenics, ProWatch, Genea, or DSX.
- Strong working knowledge of at least two video surveillance platforms, such as Genetec, Milestone, Exacq, Avigilon, OpenEye, or YourSix.
- Strong computer, networking, and database skills.
- Advanced working knowledge of Windows Server operating systems and MS SQL.
- Advanced working knowledge of ACS and VMS management software.
- Self-motivated with a strong desire to succeed.
- Willingness to work outside normal business hours as needed.
- Valid driver's license required.
- Must pass a background check, including driving record review.
- Must maintain CJIS/BCA clearance requirements.
- Ability to work in a hybrid environment, including office, customer site, and remote work.
Benefits
- Health, dental, vision insurance, life, short and long-term disability.
- 401(k) with company match.
- Paid time off (PTO) and holidays.
- Continuous training and development opportunities.
- Supportive and collaborative work environment.
About Pro-tec Design
Sourced by ZipRecruiter
Industry
Investigation and physical security services
Company size
11 - 50 Employees
Headquarters location
Minnetonka, MN, US
Year founded
1969