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Full Time Tech Support Jobs (NOW HIRING)

Simons Foundation

Manager, IT Support

New York, NY · On-site

$99K - $125K/yr

POSITION SUMMARY The Manager, IT Support oversees the full spectrum of IT support operations ... This full-time position is based on-site in the Simons Foundation offices in New York City. For ...

CFS

IT Support Specialist

Akron, OH

$60K - $65K/yr

IT Support Specialist Location: Akron, Ohio (On-site) Employment Type: Full-time Salary: $60,000 - $65,000 Company Overview: We are a company committed to delivering exceptional service and support ...

CFS

IT Support Specialist

Akron, OH

$60K - $65K/yr

IT Support Specialist Location: Akron, Ohio (On-site) Employment Type: Full-time Salary: $60,000 - $65,000 Company Overview: We are a company committed to delivering exceptional service and support ...

CFS

IT Support Specialist

Akron, OH

$60K - $65K/yr

IT Support Specialist Location: Akron, Ohio (On-site) Employment Type: Full-time Salary: $60,000 - $65,000 Company Overview: We are a company committed to delivering exceptional service and support ...

CFS

IT Support Specialist

Tallmadge, OH

$60K - $65K/yr

IT Support Specialist Location: Akron, Ohio (On-site) Employment Type: Full-time Salary: $60,000 - $65,000 Company Overview: We are a company committed to delivering exceptional service and support ...

Nextgen Technologies

IT Support Engineer

San Mateo, CA · On-site

$70K/yr

San Mateo, CA Salary: $70K/Year + Benefits and Bonus Position: Full Time Description: Looking for a qualified and high-energy IT Support Engineer to handle desk-side and full-service support for ...

CFS

IT Support Specialist

Cuyahoga Falls, OH

$60K - $65K/yr

IT Support Specialist Location: Akron, Ohio (On-site) Employment Type: Full-time Salary: $60,000 - $65,000 Company Overview: We are a company committed to delivering exceptional service and support ...

CFS

IT Support Specialist

Akron, OH

$60K - $65K/yr

IT Support Specialist Location: Akron, Ohio (On-site) Employment Type: Full-time Salary: $60,000 - $65,000 Company Overview: We are a company committed to delivering exceptional service and support ...

CFS

IT Support Specialist

Uniontown, OH

$60K - $65K/yr

IT Support Specialist Location: Akron, Ohio (On-site) Employment Type: Full-time Salary: $60,000 - $65,000 Company Overview: We are a company committed to delivering exceptional service and support ...

CFS

IT Support Specialist

Akron, OH

$60K - $65K/yr

IT Support Specialist Location: Akron, Ohio (On-site) Employment Type: Full-time Salary: $60,000 - $65,000 Company Overview: We are a company committed to delivering exceptional service and support ...

ACI Infotech

IT Support Manager

Atlanta, GA · On-site

HYBRID DURATION: FULL TIME KEY SKILLS : L1 & L2 Dynatrace Support, Azure AND Mobile At a high level, your role is about bridging the gap between IT, business teams, and engineering so that IT support ...

CFS

IT Support Specialist

Akron, OH

$60K - $65K/yr

IT Support Specialist Location: Akron, Ohio (On-site) Employment Type: Full-time Salary: $60,000 - $65,000 Company Overview: We are a company committed to delivering exceptional service and support ...

Trust Point Inc.

IT Support Specialist

La Crosse, WI · On-site

We are currently seeking an experienced professional candidate to provide full-time IT support to our Trust Point Team. We offer a complete line of benefits including on-site workout facility, pet ...

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How much do full time tech support jobs pay per year?

As of May 31, 2026, the average yearly pay for full time tech support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Full Time Tech Support, and why are they important?

To thrive as a Full Time Tech Support, you need strong problem-solving abilities, technical knowledge of common operating systems and software, and typically at least a high school diploma or equivalent. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is important, and certifications like CompTIA A+ can be beneficial. Excellent communication, patience, and customer service skills help you effectively resolve user issues and build trust. These skills and qualities are essential for quickly diagnosing problems, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by full-time tech support professionals, and how can they effectively manage these challenges?

Full-time tech support professionals often encounter challenges such as handling high volumes of requests, troubleshooting complex technical issues, and managing customer expectations. Staying organized and prioritizing tasks can help manage workload effectively. Continuous learning and collaboration with colleagues are also key to resolving unfamiliar problems quickly. Additionally, developing strong communication skills enables tech support staff to explain solutions clearly to users of varying technical backgrounds, making interactions smoother and more productive.

What are full time tech support jobs?

Full time tech support jobs involve assisting customers or employees with technical issues related to hardware, software, or network systems. Professionals in these roles troubleshoot problems, provide guidance, and often work with ticketing systems to track and resolve issues. Full time positions typically require strong communication skills, patience, and a good understanding of relevant technologies. They may work in various settings, including IT departments, call centers, or remotely, and often have regular business hours, though some roles require evening or weekend shifts.

What is the difference between Full Time Tech Support vs Help Desk Technician?

AspectFull Time Tech SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, sometimes entry-level
Work EnvironmentOn-site or remote, supporting end-users or internal staffPrimarily help desk or call center setting, assisting users remotely
Employer & IndustryIT departments, tech companies, large organizationsIT service providers, corporate IT support, help desk services
Search & Comparison IntentPeople looking for full-time IT support rolesIndividuals comparing entry-level support roles

Full Time Tech Support and Help Desk Technician roles often require similar certifications and work in comparable environments. The main difference lies in scope: Full Time Tech Support may involve broader responsibilities, including on-site support, while Help Desk Technicians typically focus on remote assistance via phone or email. Both roles are essential in IT support structures and serve different organizational needs.

What cities are hiring for Full Time Tech Support jobs? Cities with the most Full Time Tech Support job openings:
What are the most commonly searched types of Tech Support jobs? The most popular types of Tech Support jobs are:
What states have the most Full Time Tech Support jobs? States with the most job openings for Full Time Tech Support jobs include:
Full Time Tech Support jobs near you
Manager, IT Support

Manager, IT Support

Simons Foundation

New York, NY • On-site

$99K - $125K/yr

Full-time

Posted 17 days ago

Job description

POSITION SUMMARY
The Manager, IT Support oversees the full spectrum of IT support operations, delivering hands-on technical assistance, while also leading and developing the IT support team. Beyond daily support, the role drives process improvement by maintaining documentation, coordinating communications, refining procedures with engineering partners, and designing end-user training. Success requires exceptional communication and customer service skills, strong organizational and leadership abilities, and a broad understanding of Apple IT within a dynamic, evolving environment. This position reports to the Senior Manager, IT Operations.
This full-time position is based on-site in the Simons Foundation offices in New York City. For more information, visit simonsfoundation.org/careers.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES
Day-to-Day IT Support
  • Respond to help desk tickets and fulfill technology support requests from foundation staff
  • Configure and deploy Macs and troubleshoot hardware (primarily Apple)
  • Administer cloud services and software licenses
  • Carry out networking requests
  • Management Responsibilities
  • Manage IT support staff; hire, train and mentor team members
  • Allocate incoming support tickets to team members based on workload and expertise
  • Ensure equitable distribution to maintain team efficiency and productivity
  • Conduct regular meetings to review the ticket queue, prioritize tasks and address any bottlenecks or escalations
  • Monitor and analyze key performance metrics related to ticket resolution times, customer satisfaction and team productivity
  • Implement strategies to meet or exceed performance targets and service level agreements (SLAs)
  • Oversee various department operations such as orientations, hardware allocation, etc

Additional
  • Administer help desk and oversee IT support operations and device repair operations
  • Maintain documentation across various outlets for IT support and end users
  • Draft department communications regarding policy, operations, and downtime
  • Regularly review IT support procedures and work with systems engineering team to develop processes
  • Design and hold training sessions and create learning materials for end users
  • Perform any other duties or tasks as assigned or required

MINIMUM QUALIFICATIONS
Education and Training
  • Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
  • Apple Certified Macintosh Technician (ACMT) certification or willingness to obtain certification.

Experience
  • 4+ years of experience with Mac troubleshooting and IT support
  • Experience with macOS Mobile Device Management (MDM) solutions such as Jamf
  • Strong proficiency in administering and supporting SaaS applications such as Google Workspace, Dropbox and Slack
  • Strong proficiency with Microsoft Entra or other identity management/Single Sign-On (SSO) platforms
  • Experience managing team members and delegating daily team workload

Related Skills & Other Requirements
  • Excellent interpersonal and communication skills. Ability to communicate clearly and transparently; verbally and in writing; keeping the right people informed of relevant issues
  • Excellent customer service skills, highly organized
  • Able to work as a leader, collaborating and partnering with others to resolve conflicts or address an issue. Able to adapt to changes in a dynamic work environment demonstrating poise, tact and diplomacy
  • Experience understanding and executing oral and written instructions and learning via training documentation and presentations

Physical Requirements
  • Moving equipment weighing up to 40 pounds
  • Positioning self to install and fix equipment, including under desks or on top of networking racks
  • Moving throughout several nearby office buildings

COMPENSATION AND BENEFITS
  • The full-time annual compensation range for this position is $99,000 to $125,000, depending on experience.
  • In addition to competitive salaries, the Simons Foundation provides employees with an outstanding benefits package.

Our Commitment to Expanding Pathways to Science & Opportunities for All:
Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds, and experiences. The Simons Foundation is committed to advancing basic science and mathematics to benefit humankind and expand our collective understanding of our world. As part of our mission, we support partners, programs, and initiatives that seek to broaden the scientific community and open pathways to science and mathematics careers.
The Simons Foundation provides equal opportunities to all applicants without regard to race, religion, color, age, sex, pregnancy, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state, and local law.

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