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Full Time Tech Support Jobs in Washington, DC (NOW HIRING)

Petroleum Marketing Group

Be Seen First

IT Support Technician

Falls Church, VA · On-site

$40K - $60K/yr

Title: IT Support Technician Employment & Location: Full Time, ONSITE @ Falls Church, VA (no Remote/Telework) Benefits: Full-Time Employee benefit package Shift Timing: Monday-Friday, 9AM-6PM (EST ...

Mwe

Technology Support Specialist

Washington, DC

$87K - $110K/yr

The Technology Support Specialist provides customers with desk-side technology support. This ... work. Full time positions are eligible for a discretionary bonus and a comprehensive benefits ...

Global Guardian

IT Support Specialist

Mclean, VA · On-site

$60K - $70K/yr

Position Summary and Objective The IT Support Specialist role is integral to our Information ... Regular Full-Time (RFT). * Salaried, exempt professional. * In office presence is required in ...

Morgan 6

IT Support Technician

Annapolis, MD · On-site

$43K - $50K/yr

Job Type Full-time Description Morgan 6 "M6" is a Service-Disabled Veteran-Owned Small Business ... The IT Support Technician at the US Naval Academy, Information Technology Services Division (ITSD ...

Olympus Solutions Inc.

IT Support Technician - 3

Washington, DC · On-site

$24.25 - $33.50/hr

IT Support Technician - 3 Olympus Solutions, Inc. is seeking a Full-Time, highly motivated IT Support Technician - 3 with strong analytical and problem-solving abilities to join our fast-growing team ...

Amatriot Group, LLC

IT Support Analyst

Bethesda, MD · On-site

$65/hr

Secret Job Type: Full-Time Target Salary Range*: $65-000-75,000 *This represents the potential ... IT Systems Administrator to support the Naval Surface Warfare Center Carderock in West Bethesda ...

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Full Time Tech Support information

See Washington, DC salary details

$30.6K

$49.2K

$74.8K

How much do full time tech support jobs pay per year?

As of Aug 8, 2026, the average yearly pay for full time tech support in Washington, DC is $49,246.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $53,200.00 per year, depending on experience, location, and employer.

What is full time tech support?

Full time tech support jobs involve assisting customers or employees with technical issues related to hardware, software, or network systems. Professionals in these roles troubleshoot problems, provide guidance, and often work with ticketing systems to track and resolve issues. Full time positions typically require strong communication skills, patience, and a good understanding of relevant technologies. They may work in various settings, including IT departments, call centers, or remotely, and often have regular business hours, though some roles require evening or weekend shifts.

What are the key skills and qualifications needed to thrive as full time tech support?

To thrive as a Full Time Tech Support, you need strong problem-solving abilities, technical knowledge of common operating systems and software, and typically at least a high school diploma or equivalent. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is important, and certifications like CompTIA A+ can be beneficial. Excellent communication, patience, and customer service skills help you effectively resolve user issues and build trust. These skills and qualities are essential for quickly diagnosing problems, ensuring user satisfaction, and maintaining smooth IT operations.

What is the difference between Full Time Tech Support vs Help Desk Technician?

AspectFull Time Tech SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, sometimes entry-level
Work EnvironmentOn-site or remote, supporting end-users or internal staffPrimarily help desk or call center setting, assisting users remotely
Employer & IndustryIT departments, tech companies, large organizationsIT service providers, corporate IT support, help desk services
Search & Comparison IntentPeople looking for full-time IT support rolesIndividuals comparing entry-level support roles

Full Time Tech Support and Help Desk Technician roles often require similar certifications and work in comparable environments. The main difference lies in scope: Full Time Tech Support may involve broader responsibilities, including on-site support, while Help Desk Technicians typically focus on remote assistance via phone or email. Both roles are essential in IT support structures and serve different organizational needs.

What are some common challenges faced by full time tech support professionals, and how can they effectively manage these challenges?

Full-time tech support professionals often encounter challenges such as handling high volumes of requests, troubleshooting complex technical issues, and managing customer expectations. Staying organized and prioritizing tasks can help manage workload effectively. Continuous learning and collaboration with colleagues are also key to resolving unfamiliar problems quickly. Additionally, developing strong communication skills enables tech support staff to explain solutions clearly to users of varying technical backgrounds, making interactions smoother and more productive.
What are the most commonly searched types of Tech Support jobs in Washington, DC? The most popular types of Tech Support jobs in Washington, DC are:
Full Time Tech Support jobs near you

IT Support Technician

Petroleum Marketing Group

Falls Church, VA • On-site

$40K - $60K/yr

Full-time

Medical, Retirement

Re-posted yesterday

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Job description

Title: IT Support Technician

Employment & Location: Full Time, ONSITE @ Falls Church, VA (no Remote/Telework)

Benefits: Full-Time Employee benefit package

Shift Timing: Monday-Friday, 9AM-6PM (EST)

On Call Requirement: Participate in a 24/7 on-call rotation to provide support for urgent after-hours issues

  • Requirements:
    • 1-3 years of experience in: IT Support
    • Advanced knowledge in supporting: MS Windows, MS Office, Microsoft 365 Software, Hardware, and Information Security
    • Intermediate knowledge in supporting: Active Directory and Computer Imaging
    • Intermediate knowledge in supporting: Network Devices, Network Cabling, Ethernet, and TCP/IP
    • Organized and capable of multitasking in a fast paced, team driven environment
    • Excellent customer service and communication skills
    • Ability to handle 24/7 on-call rotational duty
    • Ability to travel by road and air
  • Responsibilities:
    • Support 350+ corporate users both onsite and remotely for all IT related issues
    • Monitor and support 250+ store location networks consisting of routers, firewalls, switches, Windows PC’s, Point-of-Sale (POS) systems, and misc. network devices
    • Monitor, triage, escalate, and resolve IT support tickets
    • Onsite setup and troubleshooting of corporate laptops and desktops
    • Onsite and remote deployment, disassembly, and troubleshooting of store networks (routers, firewalls, switches, Windows PC’s, Point-of-Sale (POS) systems, and misc. network devices)
    • Field Network Cable management: Install, Run, Terminate, Splice, and Manage low voltage network cabling (Cat3, Cat5, Cat5e, Cat6, etc.)
    • Coordinate with other departments and ISP's in resolving store connectivity issues
  • Desired Certifications (one or more):
    • CompTIA A+
    • CompTIA Network+
    • CompTIA Security+
    • Cisco CCNA
    • Fortinet NSE

Company Description

Petroleum Marketing Group is an established distributor of motor fuels & services throughout the Atlantic region of the United States. We own, operate, and/or supply over 1000 sites across a number of states including Maryland, Virginia, Washington D.C., New Jersey, Illinois, the Carolinas, and Florida. Our innovative, dedicated, and experienced employees provide superior customer service and support.