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Full Time Tech Support Jobs in Durham, NC (NOW HIRING)

Durham County

TECHNOLOGY SUPPORT ANALYST

Durham, NC · On-site

... TYPE: FULL-TIME General Description Under limited supervision, designs, installs, maintains ... Management may assign additional duties as needed to support operational requirements. * Maintain ...

FMI

IT Technical Support Analyst

Raleigh, NC · Hybrid

$65K - $80K/yr

This full-time hybrid position is based in Raleigh, North Carolina, with occasional travel to other ... Collaborate with IT team members to provide consistent support across FMI. * Identify recurring ...

Summit BHC

IT Technician- Full Time

Raleigh, NC

IT Technician- Full Time | Raleigh Oaks Behavioral Health | Garner, North Carolina About the Job ... The IT Technician provides ongoing support and maintenance of all information systems which are ...

Summit BHC

IT Technician- Full Time

Garner, NC · On-site

IT Technician- Full Time | Raleigh Oaks Behavioral Health | Garner, North Carolina About the Job ... The IT Technician provides ongoing support and maintenance of all information systems which are ...

NV5

IT Analyst

Cary, NC

NV5 is seeking a full-time IT Analyst to support our Cary, NC office. This role provides frontline technical support and assistance to end users and IT operations. Key responsibilities include:

NV5

IT Analyst

Cary, NC · On-site

Responsibilities NV5 is seeking a full-time IT Analyst to support our Cary, NC office. This role provides frontline technical support and assistance to end users and IT operations. Key ...

NV5

IT Analyst

Cary, NC

Responsibilities NV5 is seeking a full-time IT Analyst to support our Cary, NC office. This role provides frontline technical support and assistance to end users and IT operations. Key ...

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Showing results 1-20

All JobsTech Support JobsFull Time Tech Support JobsFull Time Tech Support Jobs in Durham, NC

Full Time Tech Support information

See Durham, NC salary details

$26.1K

$42K

$63.8K

How much do full time tech support jobs pay per year?

As of Aug 31, 2026, the average yearly pay for full time tech support in Durham, NC is $42,015.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,200.00 and $45,400.00 per year, depending on experience, location, and employer.

What is full time tech support?

Full time tech support jobs involve assisting customers or employees with technical issues related to hardware, software, or network systems. Professionals in these roles troubleshoot problems, provide guidance, and often work with ticketing systems to track and resolve issues. Full time positions typically require strong communication skills, patience, and a good understanding of relevant technologies. They may work in various settings, including IT departments, call centers, or remotely, and often have regular business hours, though some roles require evening or weekend shifts.

What are the key skills and qualifications needed to thrive as full time tech support?

To thrive as a Full Time Tech Support, you need strong problem-solving abilities, technical knowledge of common operating systems and software, and typically at least a high school diploma or equivalent. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is important, and certifications like CompTIA A+ can be beneficial. Excellent communication, patience, and customer service skills help you effectively resolve user issues and build trust. These skills and qualities are essential for quickly diagnosing problems, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by full time tech support professionals, and how can they effectively manage these challenges?

Full-time tech support professionals often encounter challenges such as handling high volumes of requests, troubleshooting complex technical issues, and managing customer expectations. Staying organized and prioritizing tasks can help manage workload effectively. Continuous learning and collaboration with colleagues are also key to resolving unfamiliar problems quickly. Additionally, developing strong communication skills enables tech support staff to explain solutions clearly to users of varying technical backgrounds, making interactions smoother and more productive.

What is the difference between Full Time Tech Support vs Help Desk Technician?

AspectFull Time Tech SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, sometimes entry-level
Work EnvironmentOn-site or remote, supporting end-users or internal staffPrimarily help desk or call center setting, assisting users remotely
Employer & IndustryIT departments, tech companies, large organizationsIT service providers, corporate IT support, help desk services
Search & Comparison IntentPeople looking for full-time IT support rolesIndividuals comparing entry-level support roles

Full Time Tech Support and Help Desk Technician roles often require similar certifications and work in comparable environments. The main difference lies in scope: Full Time Tech Support may involve broader responsibilities, including on-site support, while Help Desk Technicians typically focus on remote assistance via phone or email. Both roles are essential in IT support structures and serve different organizational needs.

Is full time tech support a good career path?

Full time tech support is a stable career that offers opportunities for skill development in troubleshooting, customer service, and technical knowledge. It often requires certifications like CompTIA A+ and can lead to roles in network administration, cybersecurity, or IT management, with typical schedules being standard business hours or shifts. The job provides a foundation for advancement in the IT field and can offer steady employment and benefits.

What are the easiest full time tech support jobs that pay well?

Full-time tech support roles that are often considered easier and well-paying include help desk technician and remote support specialist positions, which typically require basic troubleshooting skills and customer service abilities. Certifications like CompTIA A+ can improve job prospects and salary potential, and these roles often offer standard business hours with minimal on-call requirements.

What cities near Durham, NC are hiring for Full Time Tech Support jobs?

Cities near Durham, NC with the most Full Time Tech Support job openings:

Full Time Tech Support jobs near you

Technology Support Specialist

UNC-Chapel Hill

Chapel Hill, NC • On-site

$28/hr

Full-time

Posted 5 days ago

University Of North Carolina At Chapel Hill rating

7.5

Company rating: 7.5 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

313th of 627 rated colleges and universities

Job description

Posting Information
Department SW-Research Projects - 382000 Career Area Information Technology Posting Open Date 08/26/2026 Application Deadline 08/28/2026 Position Type Temporary Staff (SHRA) Position Title Technology Support Specialist Position Number 20078295 Vacancy ID S027995 Full-time/Part-time Full-Time Temporary Hours per week 40 Work Schedule
Monday - Friday, 8:00 AM - 5:00 PM
Position Location North Carolina, US Hiring Range $28.00 per hour Proposed Start Date 09/08/2026 Estimated Duration of Appointment 6 months or longer
Position Information
Be a Tar Heel!
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.
Primary Purpose of Organizational Unit
The mission of the School of Social Work is to advance equity, transform systems, improve lives. The School's curriculum supports the mission and recognizes the uniqueness of the region served, including concerns for disadvantaged, vulnerable, and oppressed individuals, families and communities. Classes provide rigorous and evidence-based content, and give students the opportunity to explore theory, learn intervention skills and engage in challenging dialogue with colleagues.
Position Summary
The IT Support Specialist provides technical support for the NC Certified Peer Support Specialist (NCCPSS) Program within the UNC School of Social Work. This position serves as a primary point of contact for users navigating the certification application, online payment, and online training processes. The position will oversee approval of job and training posts appropriate for Certified Peer Support Specialist.
Key responsibilities include managing technical support requests through Freshdesk, troubleshooting user accounts and application/payment issues through payment processor TouchNet. The position will support learner enrollment, course progression, and completion in Moodle LMS. The position also maintains knowledge-base resources in Freshdesk and uses basic HTML/CSS and WYSIWYG editors to improve the formatting of page, job, training postings and online learning content.
Minimum Education and Experience Requirements
- Associate's degree in Computer Information Technology, Computer Technology Integration; Networking Technology, or related areas and two years of experience in the Information Technology field related to the position's role; or a
- Bachelor's degree from an appropriately accredited institution and three years of experience in the Information Technology Field related to the position's role, or a
- Bachelor's degree in Computer Science, Computer Engineering, Math or Engineering from an appropriately accredited institution and one year of experience in the Information Technology Field related to the position's role; or an equivalent combination of education and experience.
- Journey level requires an additional one year of experience.
- Advanced level requires an additional two years of experience.
Management Preferences
Experience with Drupal/Drupal Commerce.
Experience with Moodle or another LMS.
Experience supporting online learning environments.
Experience creating or maintaining knowledge-base documentation.
CompTIA A+, or other relevant technical training.
Special Physical/Mental Requirements Campus Security Authority Responsibilities

Not Applicable.

Special Instructions Quick Link https://unc.peopleadmin.com/postings/324404 Temporary Employment Policies
Temporary Employment Policies
Posting Contact Information
Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement
The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.

What University Of North Carolina At Chapel Hill employees say

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University of North Carolina at Chapel Hill logo

About University of North Carolina at Chapel Hill

Sourced by ZipRecruiter

The University of North Carolina at Chapel Hill (UNC-Chapel Hill), located in Chapel Hill, NC, US, is renowned for being one of the leading research institutes in the world. Operating within the education industry, this public research university offers a broad range of undergraduate, graduate, and professional programs across various disciplines. UNC-Chapel Hill was chartered in 1789 and has maintained its legacy of academic excellence and innovative research for more than two centuries. The institution operates under the core values of excellence, innovation, engagement, accessibility, diversity, and inclusivity. Their mission is to serve the people of North Carolina and the United States by teaching a diverse community of students to become the next generation of leaders.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Chapel Hill, NC, US

Year founded

1789

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