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Full Time Tech Support Jobs in Kentucky (NOW HIRING)

Nityo Infotech

IT Support Specialist

Florence, KY · On-site

Duration: Fulltime IT Application Support Specialist will be responsible for investigating and troubleshooting application issues, feature requests and bug resolution. You will be working closely ...

Nityo Infotech

IT Support Specialist

Florence, KY · On-site +1

Duration: Fulltime IT Application Support Specialist will be responsible for investigating and troubleshooting application issues, feature requests and bug resolution. You will be working closely ...

LifeStance Health

IT Field Support Technician

Frankfort, KY · On-site

$24.75 - $28.50/hr

Benefits As a full-time employee of LifeStance Health, the following benefits are offered: medical ... IT Support Technician to join our IT team. The successful candidate will be responsible for ...

LifeStance Health

IT Field Support Technician

Frankfort, KY · On-site

$24.75 - $28.50/hr

Benefits As a full-time employee of LifeStance Health, the following benefits are offered: medical ... . The successful candidate will be responsible for providing technical support to end-users ...

CACI

Systems Administrators

London, KY · On-site

Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee ... Local * * * The Opportunity Join a team supporting mission-critical enterprise IT systems and ...

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Full Time Tech Support information

What is full time tech support?

Full time tech support jobs involve assisting customers or employees with technical issues related to hardware, software, or network systems. Professionals in these roles troubleshoot problems, provide guidance, and often work with ticketing systems to track and resolve issues. Full time positions typically require strong communication skills, patience, and a good understanding of relevant technologies. They may work in various settings, including IT departments, call centers, or remotely, and often have regular business hours, though some roles require evening or weekend shifts.

What are the key skills and qualifications needed to thrive as full time tech support?

To thrive as a Full Time Tech Support, you need strong problem-solving abilities, technical knowledge of common operating systems and software, and typically at least a high school diploma or equivalent. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is important, and certifications like CompTIA A+ can be beneficial. Excellent communication, patience, and customer service skills help you effectively resolve user issues and build trust. These skills and qualities are essential for quickly diagnosing problems, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by full time tech support professionals, and how can they effectively manage these challenges?

Full-time tech support professionals often encounter challenges such as handling high volumes of requests, troubleshooting complex technical issues, and managing customer expectations. Staying organized and prioritizing tasks can help manage workload effectively. Continuous learning and collaboration with colleagues are also key to resolving unfamiliar problems quickly. Additionally, developing strong communication skills enables tech support staff to explain solutions clearly to users of varying technical backgrounds, making interactions smoother and more productive.

What is the difference between Full Time Tech Support vs Help Desk Technician?

AspectFull Time Tech SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, sometimes entry-level
Work EnvironmentOn-site or remote, supporting end-users or internal staffPrimarily help desk or call center setting, assisting users remotely
Employer & IndustryIT departments, tech companies, large organizationsIT service providers, corporate IT support, help desk services
Search & Comparison IntentPeople looking for full-time IT support rolesIndividuals comparing entry-level support roles

Full Time Tech Support and Help Desk Technician roles often require similar certifications and work in comparable environments. The main difference lies in scope: Full Time Tech Support may involve broader responsibilities, including on-site support, while Help Desk Technicians typically focus on remote assistance via phone or email. Both roles are essential in IT support structures and serve different organizational needs.

Is full time tech support a good career path?

Full time tech support is a stable career that offers opportunities for skill development in troubleshooting, customer service, and technical knowledge. It often requires certifications like CompTIA A+ and can lead to roles in network administration, cybersecurity, or IT management, with typical schedules being standard business hours or shifts. The job provides a foundation for advancement in the IT field and can offer steady employment and benefits.

What are the easiest full time tech support jobs that pay well?

Full-time tech support roles that are often considered easier and well-paying include help desk technician and remote support specialist positions, which typically require basic troubleshooting skills and customer service abilities. Certifications like CompTIA A+ can improve job prospects and salary potential, and these roles often offer standard business hours with minimal on-call requirements.

What are the most commonly searched types of Tech Support jobs in Kentucky?

The most popular types of Tech Support jobs in Kentucky are:

Full Time Tech Support jobs near you

IT Support Technician

Lexington, KY • On-site

Associations International LLC
Non-Profits • 51 - 200 employees
Learn more about Associations International LLCexternal

$19 - $26/hr

Full-time

Posted 12 days ago

Job description

Job Type
Full-time
Description
About Associations International
Headquartered in Lexington, Kentucky, Associations International (AI) is an award-winning, client-focused association management company (AMC) serving both domestic and international associations. We partner with volunteer leaders to build extraordinary communities and bring our clients' missions to life.
About the Role
Associations International is seeking an IT Support Specialist to join our Technical Services team. This position provides frontline technical support to end users and plays a key role in maintaining a productive, technology-enabled work environment. The IT Support Specialist responds to technical issues, supports employee onboarding and offboarding, manages hardware and software inventories, and assists with the day-to-day administration of technology systems.
The ideal candidate is a customer-focused problem solver who enjoys troubleshooting technology issues, supporting users with varying levels of technical expertise, and continuously learning new technologies. This role works closely with the Senior System Administrator and other members of the Technology Services team to ensure timely and effective support across the organization.
Requirements
  • Provide technical assistance and support for computer systems, software, hardware, and related technologies.
  • Respond to support requests via phone, email, remote support tools, and in-person interactions.
  • Diagnose, research, troubleshoot, and resolve technical issues in a timely manner.
  • Follow up to ensure issues are resolved and user expectations are met.
  • Escalate or reassign issues to appropriate team members when necessary.
  • Monitor and manage Service Desk tickets, including logging, assigning, and tracking requests.
  • Participate in employee onboarding, offboarding, and ongoing account administration.
  • Provision user hardware, software, and system access.
  • Install, configure, update, maintain, and repair computer hardware and software.
  • Support Windows and macOS environments.
  • Install and maintain computer peripherals and workstation equipment.
  • Maintain accurate inventory records of technology hardware and software assets.
  • Ensure technology equipment is properly maintained, secured, and managed according to departmental policies.
  • Assist with projects, events, equipment deployment, and operational initiatives.
  • Provide basic end-user training and guidance on business technology tools.
  • Complete administrative technology tasks as directed by senior IT staff.
  • Assist technology leadership and support team initiatives as needed.
  • Participate in after-hours support activities when required.

Qualifications
  • 1+ years of experience in IT, help desk, desktop support, or a related technical role.
  • Experience maintaining, troubleshooting, and replacing computer hardware and peripherals.
  • Experience supporting Windows operating systems and macOS environments.
  • Working knowledge of Microsoft 365 applications and services.
  • Familiarity with Adobe Acrobat, Creative Suite, and Creative Cloud products.
  • Familiarity with cloud-based business applications.
  • Base understanding of servers, Active Directory, Microsoft Entra ID, and networking concepts.
  • Strong analytical and problem-solving abilities.
  • Excellent written, verbal, and interpersonal communication skills.
  • Strong organizational and documentation skills.
  • Positive, customer-focused attitude with a willingness to learn new technologies and tools.
  • Ability to work independently while collaborating effectively within a team environment.
  • Associate degree preferred, or high school diploma with at least four years of related experience.
  • Ability to lift and move equipment weighing up to 50 pounds and perform physical installation tasks when needed.

Why Join Associations International?
  • Collaborative and supportive team culture.
  • Opportunity to work with a variety of technologies and business environments.
  • Meaningful work supporting employees and the associations they serve.
  • Opportunity to contribute to a growing, award-winning organization.

Apply