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Full Time Tech Support Jobs in Kentucky (NOW HIRING)

Nityo Infotech

IT Support Specialist

Florence, KY · On-site

Duration: Fulltime IT Application Support Specialist will be responsible for investigating and troubleshooting application issues, feature requests and bug resolution. You will be working closely ...

Nityo Infotech

IT Support Specialist

Florence, KY · On-site +1

Duration: Fulltime IT Application Support Specialist will be responsible for investigating and troubleshooting application issues, feature requests and bug resolution. You will be working closely ...

SPARKSTA LLC

Help Desk / Technology Analyst

Louisville, KY · On-site

$25 - $30/hr

We're seeking a full-time Technology Analyst to provide onsite technical support for client offices in downtown Louisville, KY . This role serves as the first point of contact for end users needing ...

Berea College

IT Asset & Endpoint Specialist

Berea, KY · On-site

Berea Job Type: Full-Time Division: Information Technology Department: Information Technology ... Strategically oversee the "read-to-go" deployment inventory to support a high-availability device ...

GFI Digital

Service Desk Engineer

Louisville, KY · On-site

Schedule: This is a Full-Time position with in-office and hybrid schedules available. Key ... Experience: 3-4 years of Hands-on IT support experience. Experience working with third-party ...

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Full Time Tech Support information

What are full time tech support jobs?

Full time tech support jobs involve assisting customers or employees with technical issues related to hardware, software, or network systems. Professionals in these roles troubleshoot problems, provide guidance, and often work with ticketing systems to track and resolve issues. Full time positions typically require strong communication skills, patience, and a good understanding of relevant technologies. They may work in various settings, including IT departments, call centers, or remotely, and often have regular business hours, though some roles require evening or weekend shifts.

What are the key skills and qualifications needed to thrive as a Full Time Tech Support, and why are they important?

To thrive as a Full Time Tech Support, you need strong problem-solving abilities, technical knowledge of common operating systems and software, and typically at least a high school diploma or equivalent. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is important, and certifications like CompTIA A+ can be beneficial. Excellent communication, patience, and customer service skills help you effectively resolve user issues and build trust. These skills and qualities are essential for quickly diagnosing problems, ensuring user satisfaction, and maintaining smooth IT operations.

What is the difference between Full Time Tech Support vs Help Desk Technician?

AspectFull Time Tech SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, sometimes entry-level
Work EnvironmentOn-site or remote, supporting end-users or internal staffPrimarily help desk or call center setting, assisting users remotely
Employer & IndustryIT departments, tech companies, large organizationsIT service providers, corporate IT support, help desk services
Search & Comparison IntentPeople looking for full-time IT support rolesIndividuals comparing entry-level support roles

Full Time Tech Support and Help Desk Technician roles often require similar certifications and work in comparable environments. The main difference lies in scope: Full Time Tech Support may involve broader responsibilities, including on-site support, while Help Desk Technicians typically focus on remote assistance via phone or email. Both roles are essential in IT support structures and serve different organizational needs.

What are some common challenges faced by full-time tech support professionals, and how can they effectively manage these challenges?

Full-time tech support professionals often encounter challenges such as handling high volumes of requests, troubleshooting complex technical issues, and managing customer expectations. Staying organized and prioritizing tasks can help manage workload effectively. Continuous learning and collaboration with colleagues are also key to resolving unfamiliar problems quickly. Additionally, developing strong communication skills enables tech support staff to explain solutions clearly to users of varying technical backgrounds, making interactions smoother and more productive.
What are the most commonly searched types of Tech Support jobs in Kentucky? The most popular types of Tech Support jobs in Kentucky are:
Full Time Tech Support jobs near you
IT Support Technician

IT Support Technician

Advanced Business Solutions

Louisville, KY

$35K - $45K/yr

Full-time

Posted 22 days ago

Job description

IT Support Technician
Reports to: Service Manager Hours Required: Full Time (40 hours per week)
ABS was founded in 1995 as a Customer Service company first and an IT Service company second. We have experienced fast growth and expansion which provides many opportunities for advancement and growth for our employees. We encourage ingenuity and creativity in all aspects of our company and believe that the key to our success has been and will continue to be our constant desire to improve the Customer Experience.
The ideal ABS IT Support Technician, also referred to as a Tier 1 Technician, is a proactive self-starter with exceptional troubleshooting and analytical skills who possesses an ability to excel in a fast-paced environment. They are not afraid to set and meet a high level of expectations. The right candidate is approachable, confident, persistent, and passionate. This detail-oriented, organized, structured individual knows how to prioritize, motivate, and coach others with a positive “can-do” attitude. Excellent communication skills when interacting with customers via phone, email, chat is essential. Critical thinking, perseverance and adaptability are imperative for this role. They must possess excellent logical problem-solving skills as well as the ability to follow through.
ESSENTIAL DUTIES/RESPONSIBILITIES
During your first month of employment, you will be trained on the ABS Way as well as the systems we use to provide service. We take a great deal of pride in providing our customers with a high-quality experience and ensure that all of our engineers are trained and to do so. Once our new employees go through the basic training provided, they will begin to learn in greater detail about how to fulfill the duties of their individual job roles. The daily responsibilities include but are not limited to:
  1. Act as escalation point for tier 1 tickets.
  2. Provide a full range of network, server, and workstation support for a diverse client base.
  3. Remotely troubleshooting client issues or being onsite at a client office, providing superior IT customer service.
  4. Professionally respond to telephone calls, emails, and web-based service requests.
  5. Provide friendly, courteous and quality support for clients.
  6. Follow a service ticket through to its completion.
  7. Meet or exceed key service metrics.
QUALIFICATIONS
  1. Ability to communicate technical information, both verbal and written, to a wide range of end-users
  2. Strong knowledge of desktop operating systems and productivity software (MS Office, Visio, PowerPoint, Adobe).
  3. In-depth knowledge of Windows Server Operating Systems, Group Policies, Active Directory, Office 365, and Exchange.
  4. Advanced understanding of IP networking.
  5. Thorough knowledge of Switches, Routers, and Firewalls.
  6. Ability to work in a team environment and communicate effectively.
  7. Self-starter with a proven record of setting and accomplishing goals.
PREFERRED
  1. 3 to 5 years of on the job experience providing technical support in an Information Technology capacity.
  2. Above average verbal communication and interpersonal skills.
  3. Associates or bachelor’s degree or equivalent experience.
  4. Relevant Industry certifications.
  5. Experience working as part of a team.

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