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Full Time Tech Support Jobs in Kentucky (NOW HIRING)

GFI Digital

Service Desk Engineer

Louisville, KY · On-site

Schedule: This is a Full-Time position with in-office and hybrid schedules available. Key ... Experience: 3-4 years of Hands-on IT support experience. Experience working with third-party ...

GFI Digital

Service Desk Engineer

Louisville, KY · On-site

Schedule: This is a Full-Time position with in-office and hybrid schedules available. Key ... Experience: 3-4 years of Hands-on IT support experience. Experience working with third-party ...

Baptist Health

Surgical Tech Full Time

La Grange, KY · On-site

Summary Surgical Tech - Operating Room We are seeking a skilled and experienced full-time Surgical ... on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist ...

Baptist Health

Surgical Tech Full Time

La Grange, KY · On-site

Summary Surgical Tech - Operating Room We are seeking a skilled and experienced full-time Surgical ... on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist ...

Baptist Health

CT Tech Full Time

Louisville, KY · On-site

Summary CT Tech Employment Bonus Eligible 40 Hours Weekly, Full Time, Second Shift (4x10's - 11a ... If you would like to be part of a growing family focused on supporting clinical excellence ...

Baptist Health

CT Tech Full Time

Louisville, KY · On-site

Summary CT Tech Employment Bonus Eligible 40 Hours Weekly, Full Time, Second Shift (4x10's - 11a ... If you would like to be part of a growing family focused on supporting clinical excellence ...

AIH Physician Services

Urologist

Georgetown, KY · On-site

Georgetown, KY Job Type: Full-time A hospital-employed urology group in central Kentucky is seeking ... technology support • Accredited SRC Center of Excellence and established pelvic floor ...

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All JobsTech Support JobsFull Time Tech Support JobsFull Time Tech Support Jobs in Kentucky

Full Time Tech Support information

What is full time tech support?

Full time tech support jobs involve assisting customers or employees with technical issues related to hardware, software, or network systems. Professionals in these roles troubleshoot problems, provide guidance, and often work with ticketing systems to track and resolve issues. Full time positions typically require strong communication skills, patience, and a good understanding of relevant technologies. They may work in various settings, including IT departments, call centers, or remotely, and often have regular business hours, though some roles require evening or weekend shifts.

What are the key skills and qualifications needed to thrive as full time tech support?

To thrive as a Full Time Tech Support, you need strong problem-solving abilities, technical knowledge of common operating systems and software, and typically at least a high school diploma or equivalent. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is important, and certifications like CompTIA A+ can be beneficial. Excellent communication, patience, and customer service skills help you effectively resolve user issues and build trust. These skills and qualities are essential for quickly diagnosing problems, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by full time tech support professionals, and how can they effectively manage these challenges?

Full-time tech support professionals often encounter challenges such as handling high volumes of requests, troubleshooting complex technical issues, and managing customer expectations. Staying organized and prioritizing tasks can help manage workload effectively. Continuous learning and collaboration with colleagues are also key to resolving unfamiliar problems quickly. Additionally, developing strong communication skills enables tech support staff to explain solutions clearly to users of varying technical backgrounds, making interactions smoother and more productive.

What is the difference between Full Time Tech Support vs Help Desk Technician?

AspectFull Time Tech SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, sometimes entry-level
Work EnvironmentOn-site or remote, supporting end-users or internal staffPrimarily help desk or call center setting, assisting users remotely
Employer & IndustryIT departments, tech companies, large organizationsIT service providers, corporate IT support, help desk services
Search & Comparison IntentPeople looking for full-time IT support rolesIndividuals comparing entry-level support roles

Full Time Tech Support and Help Desk Technician roles often require similar certifications and work in comparable environments. The main difference lies in scope: Full Time Tech Support may involve broader responsibilities, including on-site support, while Help Desk Technicians typically focus on remote assistance via phone or email. Both roles are essential in IT support structures and serve different organizational needs.

Is full time tech support a good career path?

Full time tech support is a stable career that offers opportunities for skill development in troubleshooting, customer service, and technical knowledge. It often requires certifications like CompTIA A+ and can lead to roles in network administration, cybersecurity, or IT management, with typical schedules being standard business hours or shifts. The job provides a foundation for advancement in the IT field and can offer steady employment and benefits.

What are the easiest full time tech support jobs that pay well?

Full-time tech support roles that are often considered easier and well-paying include help desk technician and remote support specialist positions, which typically require basic troubleshooting skills and customer service abilities. Certifications like CompTIA A+ can improve job prospects and salary potential, and these roles often offer standard business hours with minimal on-call requirements.

What are the most commonly searched types of Tech Support jobs in Kentucky?

The most popular types of Tech Support jobs in Kentucky are:

Full Time Tech Support jobs near you

Service Desk Engineer

Louisville, KY • On-site

GFI Digital
Computer and Peripheral Equipment Manufacturing • 201 - 500 employees
Learn more about GFI Digitalexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Why GFI?
GFI Digital is a locally owned, industry-leading provider of office technology solutions, helping businesses thrive for over 25 years. From managed IT and print solutions to networking, security, and unified communications, we make technology simple and impactful for our clients. Our success is driven by our people, and we're committed to creating an environment where employees can grow, learn, and build long-term careers. If you're looking for a company that truly cares about its people and its customers, GFI Digital is for you.
Service Desk Engineer Job Description:
As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and server hardware, software, network equipment, and connectivity. This role requires strong customer service orientation, excellent verbal and written communication skills, and a proactive approach to supporting clients effectively.
Schedule: This is a Full-Time position with in-office and hybrid schedules available.
Key Responsibilities:
  • Participate in white-glove calls, especially during high-urgency or sensitive technical escalations, delivering calm, expert communication and resolution
  • Deploy technical solutions to solve recurring issues, improve system performance, or implement new services for clients
  • Analyze trends in ticket data or client feedback to identify areas for technical improvement and proactively address potential issues
  • Troubleshoot network equipment such as switches, firewalls, and wireless access points
  • Remediate compromised accounts via anti-virus/malware software
  • Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender)
  • Administer and maintain end-user accounts, permissions, and access rights (e.g., password resets, new user/workstation setups)
  • Set up, install, and troubleshoot various products, including the Microsoft Office Suite and other Windows applications
  • Provide third-party vendor management assistance
  • Ensure that Service Level Agreements are met for all customers

Qualifications:
  • 3-4 years of hands-on IT support experience in a similar role (deploying and troubleshooting Windows workstations and applications, supporting and maintaining Windows Server environments)
  • Working knowledge of Windows Servers and Networking hardware protocols
  • Strong documentation skills, producing accurate documentation related to client environments and issue resolution
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Keen attention to detail
  • Ability to absorb and retain information quickly
  • Highly self-motivated
  • Proven analytical and problem-solving abilities
  • Solutions-focused
  • Ability to multi-task and organize and prioritize deadlines accordingly
  • Always exhibit professional appearance and demeanor

Preferred Qualifications:
  • Education: College Diploma or Degree in Computer Science
  • Experience: 3-4 years of Hands-on IT support experience. Experience working with third-party vendors.
  • Certifications: Microsoft, CompTIA, Cisco, and others

Soft Skills:
  • Precise attention to detail and a high level of organization
  • Excellent communication and interpersonal skills
  • Highly self-motivated and directed
  • Able to meet deadlines and follow clear instructions

Benefits & Perks:
We believe in taking care of our team both professionally and personally. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.
Financial & Retirement
  • 401(k) with company match to help you plan for the future
  • Referral bonus program. Get rewarded for bringing great people to the team.

Health & Wellness
  • Medical, Dental, and Vision Insurance
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Life Insurance coverage
  • Employee Assistance Program (EAP) for confidential counseling and support services
  • Paid Time Off starting on your hire date
  • Sick Time Off
  • Employee Discount Program for added savings

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