ZipRecruiter

Log In

2

Full Time Live Chat Operator Jobs (NOW HIRING)

JANUS et Cie

Sales Support Specialist

Santa Fe Springs, CA · On-site

$24 - $25/hr

Hourly Rate: $24-$25 DOE This position is full time / Hybrid and will be located in Santa Fe ... Any live chat software (Zendesk preferred) * Any ticketing software (Zendesk preferred) * Excellent ...

JANUS et Cie

Sales Support Specialist

Santa Fe Springs, CA · On-site

$24 - $25/hr

Hourly Rate: $24-$25 DOE This position is full time / Hybrid and will be located in Santa Fe ... Any live chat software (Zendesk preferred) * Any ticketing software (Zendesk preferred) * Excellent ...

Commonwealth Motors

BDC Representative

Lawrence, MA · On-site

$15.75 - $21/hr

Commonwealth Motors has been a family owned and operated business since 1991. Our employees have ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

Commonwealth Motors

BDC Representative

Lawrence, MA

$15.75 - $21/hr

Commonwealth Motors has been a family owned and operated business since 1991. Our employees have ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

Commonwealth Motors

BDC Representative

Lawrence, MA · On-site

$15.75 - $21/hr

Commonwealth Motors has been a family owned and operated business since 1991. Our employees have ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

Chevrolet of New Bern

Service Coordinator

New Bern, NC · On-site

$18 - $22.75/hr

Family owned and operated * Long term job security * Health and wellness * Flexible Work Schedule ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

Kline Volvo

Technology Coordinator

Saint Paul, MN · On-site

Family owned and operated * Long term job security * Health and wellness * Flexible Work Schedule ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

next page

Showing results 1-20

All JobsLive Chat Operator JobsFull Time Live Chat Operator Jobs

Full Time Live Chat Operator information

See salary details

$14

$27

$44

How much do full time live chat operator jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for full time live chat operator in the United States is $27.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $28.12 per hour, depending on experience, location, and employer.

What is the difference between Full Time Live Chat Operator vs Customer Service Representative?

AspectFull Time Live Chat OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote or office-based, online chat platformsCall centers, retail, or office settings
Industry UsageOnline retail, tech support, service industriesRetail, telecom, banking, and service sectors
Primary TasksResponding to customer inquiries via live chatHandling calls, emails, and in-person customer interactions

Both roles involve customer interaction, but Full Time Live Chat Operators focus on online chat support, while Customer Service Representatives handle a broader range of communication channels. The choice depends on the preferred work environment and communication method.

What cities are hiring for Full Time Live Chat Operator jobs? Cities with the most Full Time Live Chat Operator job openings:
What are the most commonly searched types of Live Chat Operator jobs? The most popular types of Live Chat Operator jobs are:
What states have the most Full Time Live Chat Operator jobs? States with the most job openings for Full Time Live Chat Operator jobs include:
What job categories do people searching Full Time Live Chat Operator jobs look for? The top searched job categories for Full Time Live Chat Operator jobs are:
Full Time Live Chat Operator jobs near you
Infographic showing various Full Time Live Chat Operator job openings in the United States as of July 2026, with employment types broken down into 56% Full Time, 7% Part Time, 1% Temporary, and 36% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $57,721 per year, or $27.8 per hour.

Full-Time Customer Support Specialist for a Travel Agency

Purely Optimal Inc.

Remote

Full-time

Posted 16 days ago

Job description

ABOUT TRAVEL HACK
Travel Hack Ventures Inc. operates a membership travel service that unlocks private hotel rates across millions of properties worldwide. Members pay an annual fee and save more than they spend, with bookings powered by a global network of hotel suppliers. Our support team is the human side of that promise, the people who make sure every member feels looked after.
THE ROLE
As a Customer Support Specialist, you will own member inquiries from first message to resolution. The bulk of the role is handling email support, reading carefully, answering clearly, and resolving issues in as few replies as possible, alongside live chat and occasional voice support. You will work closely with the operations team to keep members moving through bookings, cancellations, and account questions without friction.
WHAT YOU'LL DO
  • Handle email inquiries as the core of the role, triage the inbox, prioritize, and resolve member tickets with clear, accurate, friendly replies.
  • Support members across channels, email, live chat, and occasional phone, on bookings, cancellations, modifications, membership, and billing questions.
  • Guide members through the platform and resolve issues at first contact wherever possible.
  • Verify identity and handle account details securely, following member verification and data-handling procedures.
  • Coordinate with operations and suppliers to resolve at-property or booking issues, and escalate the right cases at the right time.
  • Keep canned responses and help content sharp so common questions get fast, consistent answers.
  • Spot patterns in recurring issues and flag them to the operations team so we fix root causes, not just tickets.

Requirements
WHAT YOU BRING
  • Travel industry experience (required). You have worked in travel or hospitality before, whether at an OTA, travel agency, airline, hotel, or booking platform, and you understand how bookings, cancellations, and itineraries actually work.
  • Excellent written and spoken English, clear, warm, and professional. Members judge us by how well you communicate, so this matters as much as the travel knowledge above.
  • 1-2+ years in customer or member support, ideally email-based or in a ticketing environment.
  • Strong writing instincts, able to explain something complex simply and resolve it in one well-crafted reply.
  • Calm and empathetic under pressure, with a genuine solutions-first mindset.
  • Organized and detail-oriented, comfortable managing a busy ticket queue without dropping threads.
  • Tech-comfortable, quick to learn helpdesk, CRM, and booking tools.
  • A reliable internet connection and a quiet, professional remote workspace.

TOOLS & SKILLS
Travel Industry • Email Support • Helpdesk / Ticketing • Live Chat • CRM • Written English • Problem-Solving • Booking Systems
Benefits
COMPENSATION & SCHEDULE
  • Salary: USD 200-500 per month, depending on experience.
  • Shift: Monday to Friday, 8:00 AM to 5:00 PM Eastern Standard Time (EST). You must be available to work US business hours regardless of your home time zone.
  • Engagement type: Remote, full-time, freelance basis (monthly invoice).
  • Training period: First 2-4 weeks may run on a daytime schedule overlapping with the operations team before transitioning to the standard EST shift.

WHY TRAVEL HACK
  • Remote-first with a flexible, results-driven culture.
  • Real impact, you are the human members rely on when it matters most.
  • Room to grow into senior support or operations as the company scales.
  • A direct line to the operations team, your insights shape how we improve.

HOW TO APPLY
Send your CV, a short note on your support experience, and a one-minute video (required) telling us why you are a fit for this role. Optional but encouraged: a brief sample of how you would reply to a member email asking to cancel a booking, we care most about how you communicate.

Apply