Job description
Key Operator
At Property Protection Consulting we believe "SECURITY IS PERSONAL" and is best served by a local company who understands and is for all your needs. Since 2002 we have been Connecticut's FULL SERVICE one stop shop for all your security systems protective services. Which include installation, service, MONITORING, inspections, and mobile apps. PPC provides all the technological features available in the market today without compromising the personal touch and service customers expect.
Summary
This position plays a crucial role as a key team player in our companyโs services. Our customer care specialist is dedicated to enhancing our customersโ experience and committed to engaging with customers to provide valuable insights about our products and services.
The specialist will be expected to:
ยท Address and resolve customer concerns, account inquiries and adhere to policy
ยท Resolve any issues they may encounter
ยท Manage invoicing and collections professionally
ยท Schedule and update technician and customer appointments
ยท Maintain product inventory
ยท Performs other duties as requested
Knowledge, Skills,& Abilities:
ยท Attention to detail
ยท Ability to handle high inbound call volume and outbound call volume
ยท Self-motivated, with high energy and an engaging level of enthusiasm
ยท Excellent customer service skills and a strong record of contributing to a team environment
ยท Excellent speaking and active listening skills
ยท Comfortable selling by phone
ยท Ability to learn products
ยท Telephone skills
ยท Ability to clearly and effectively communicate verbally and in writing in English
ยท Ability to manage time effectively and efficiently
ยท Ability to multi-task
ยท Regular and reliable attendance
Minimum Qualifications:
ยท 2 Year Customer Service experience
ยท High School Diploma or Equivalent
ยท Intermediate PC skills including Microsoft Office Excel, Word and Outlook
ยท Possess a valid driver's license
ยท Eligible to work in the U.S. without sponsorship
Physical Demands:
ยท Ability to operate computer, phone and other office equipment as needed
ยท Ability to work effectively using a personal computer for long periods of time
ยท Ability to sit/stand at workstation for extended periods of time
ยท Ability to read, write, speak, hear, see, think, communicate, learn and work
ยท Ability to perform the essential functions of the position with or without reasonable accommodation
Job Type: Full-time
Pay: $18-$26ย per hour depending on experience.
Benefits:
ยท Dental insurance
ยท Health insurance
ยท Life insurance
ยท Paid time off
ยท Vision insurance
ยท 401k
Schedule:
ยท 8 hour shift
Education:
ยท High school or equivalent (Preferred)
Experience:
ยท Dispatching: 2 years (Preferred)
ยท Customer Service: 3 years (Preferred)
Security clearance:
ยท Confidential (Preferred)
Work Location: In person
Property Protection Consulting is a locally owned and operated security and life safety company serving commercial, industrial, municipal, and residential clients throughout Connecticut and the surrounding region. We specialize in the design, installation, inspection, monitoring, and service of fire alarm systems, intrusion alarm systems, video surveillance, access control, and integrated security solutions.
Our company was built on a simple philosophy: provide honest recommendations, exceptional service, and long-term support to every customer we serve. Unlike many large national providers, our clients work directly with knowledgeable professionals who understand their facilities, their challenges, and their security needs.