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Full Time Itil Process Analyst Jobs (NOW HIRING)

Business Process Analyst

Manhattan, NY · On-site

$90K - $100K/yr

As a Business Process Analyst, you will play a key and collaborative role in the delivery of ... Bachelor's degree or equivalent experience * 2+ years of full-time experience or demonstrated ...

Business Process Analyst

Boston, MA

$66.30K - $89.10K/yr

... : Full Time Location : Boston, MA looking for an Analyst from health Insurance Claims Processing ... background. The role is part of Strategic Operations team that is driving strategic initiatives ...

Business Process Analyst

Boston, MA · On-site

$66.30K - $89.10K/yr

... : Full Time Location : Boston, MA looking for an Analyst from health Insurance Claims Processing ... background. The role is part of Strategic Operations team that is driving strategic initiatives ...

Business Process Analyst

Rosemead, CA · On-site

$74K - $82K/yr

Cathay Bank offers its full-time employees a competitive benefits package which is a significant ... process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or mickey ...

Business Process Analyst

Greenville, SC

$57.40K - $77.10K/yr

United Community is seeking a Business Process Analyst to play a strategic and operational role in ... This is a full-time, non-remote position FLSA Status: Exempt Ready to take your career to the next ...

Business Process Analyst

Tucson, AZ

$58.40K - $78.50K/yr

Sentinel is looking for a Business Process Analyst our client. This person would be responsible for ... This is a 3 month contract with the potential to convert to full time working fully onsite at our ...

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Full Time Itil Process Analyst information

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$13

$38

$76

How much do full time itil process analyst jobs pay per hour?

As of May 31, 2026, the average hourly pay for full time itil process analyst in the United States is $38.84, according to ZipRecruiter salary data. Most workers in this role earn between $28.37 and $45.67 per hour, depending on experience, location, and employer.

What is the difference between Full Time Itil Process Analyst vs Service Desk Analyst?

AspectFull Time Itil Process AnalystService Desk Analyst
Primary RoleDesign, improve, and manage ITIL processes to ensure service qualityProvide technical support and resolve end-user issues
CertificationsITIL Foundation or higher, relevant IT certificationsITIL Foundation often preferred, basic certifications
Work EnvironmentCollaborative, process-driven, strategic focusHelpdesk, support center, customer service
ResponsibilitiesProcess analysis, improvement, documentationIssue troubleshooting, ticket resolution

While both roles involve IT service management, the Full Time Itil Process Analyst focuses on optimizing ITIL processes to improve service delivery, whereas the Service Desk Analyst handles direct end-user support and issue resolution. The analyst role requires more strategic process knowledge and certifications, while the service desk role emphasizes customer service and technical troubleshooting.

More about Full Time Itil Process Analyst jobs
What are the most commonly searched types of Itil Process Analyst jobs? The most popular types of Itil Process Analyst jobs are:
What job categories do people searching Full Time Itil Process Analyst jobs look for? The top searched job categories for Full Time Itil Process Analyst jobs are:
Infographic showing various Full Time Itil Process Analyst job openings in the United States as of May 2026, with employment types broken down into 78% Full Time, 17% Part Time, and 5% Contract. Highlights an 29% Hybrid, and 71% Remote job distribution, with an average salary of $80,791 per year, or $38.8 per hour.
ITIL V3, ITSM Suite, Cloud Computing Infrastructure (GC--USC)

ITIL V3, ITSM Suite, Cloud Computing Infrastructure (GC--USC)

Sonsoft Inc

Cincinnati, OH

Full-time

Posted 14 days ago


Job description

Company Description

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Job Description
  • Knowledge of COBIT, ISO 2000, or CMMI
  • Minimum of 4+ years overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management
  • At least 3 years of experience with Service Now or BMC Remedy or other ITSM tools as an advanced user
  • Knowledge of the ITIL v3 service life cycle and ITSM best practices
  • Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working part of CSI projects
  • Knowledge of technology metrics, scorecard implementation, and project management best practices
  • ITIL v3 Intermediate certificate or/and administration certificate on any ITSM tools like Service Now, Remedy
  • Analytical and Communication skills
  • Planning and Co-ordination skills
  • Experience with project management
  • Experience and desire to work in a management consulting environment that requires
Qualifications

Basic Qualifications :-

  • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
Additional Information

** U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Note:-

  1. This is a Full-Time Permanent job opportunity for you.
  2. Only US Citizen, Green Card Holder, TN Visa, GC-EAD, H4-EAD & L2-EAD can apply.
  3. No OPT-EAD & H1B Consultants please.
  4. Please mention your Visa Status in your email or resume.

Sonsoft logo

About Sonsoft

Sourced by ZipRecruiter

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2007