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Full Time Itil Process Analyst Jobs (NOW HIRING)

Solutions³ LLC

Business Process Analyst III

Arlington, VA · On-site

$93K - $112K/yr

Business Process Analyst III Description: Solutions³ LLC is supporting a U.S. Government customer ... DoD 8140 IAT Level II * ITIL, CBAP, PMI-PBA * SaFE Required Education: Bachelor's degree in ...

Solutions³ LLC

Business Process Analyst III

Arlington, VA · On-site

$93K - $112K/yr

Business Process Analyst III Description: Solutions³ LLC is supporting a U.S. Government customer ... DoD 8140 IAT Level II * ITIL, CBAP, PMI-PBA * SaFE Required Education: Bachelor's degree in ...

Solutions³ LLC

Business Process Analyst III

Arlington, VA · On-site

$93K - $112K/yr

Business Process Analyst III Description: Solutions³ LLC is supporting a U.S. Government customer ... DoD 8140 IAT Level II * ITIL, CBAP, PMI-PBA * SaFE Required Education: Bachelor's degree in ...

Corning

The ServiceNow Process Analyst is responsible for ensuring successful delivery and optimization of ... ITIL V3/V4, Scrum Master Certification or SAFe (Scaled Agile Framework). • Preferred: ServiceNow ...

Summit Technologies, Inc.

Business Process Analyst

Reston, VA · On-site

$63K - $85K/yr

Secret or higher Job Type: Full-Time Overview The Business Process Analyst will evaluate and improve workflows, systems, and processes supporting mission operations. Responsibilities * Analyze and ...

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Full Time Itil Process Analyst information

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How much do full time itil process analyst jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for full time itil process analyst in the United States is $38.84, according to ZipRecruiter salary data. Most workers in this role earn between $28.37 and $45.67 per hour, depending on experience, location, and employer.

What is the difference between Full Time Itil Process Analyst vs Service Desk Analyst?

AspectFull Time Itil Process AnalystService Desk Analyst
Primary RoleDesign, improve, and manage ITIL processes to ensure service qualityProvide technical support and resolve end-user issues
CertificationsITIL Foundation or higher, relevant IT certificationsITIL Foundation often preferred, basic certifications
Work EnvironmentCollaborative, process-driven, strategic focusHelpdesk, support center, customer service
ResponsibilitiesProcess analysis, improvement, documentationIssue troubleshooting, ticket resolution

While both roles involve IT service management, the Full Time Itil Process Analyst focuses on optimizing ITIL processes to improve service delivery, whereas the Service Desk Analyst handles direct end-user support and issue resolution. The analyst role requires more strategic process knowledge and certifications, while the service desk role emphasizes customer service and technical troubleshooting.

More about Full Time Itil Process Analyst jobs
What are the most commonly searched types of Itil Process Analyst jobs? The most popular types of Itil Process Analyst jobs are:
What job categories do people searching Full Time Itil Process Analyst jobs look for? The top searched job categories for Full Time Itil Process Analyst jobs are:
Full Time Itil Process Analyst jobs near you
Infographic showing various Full Time Itil Process Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 88% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $80,791 per year, or $38.8 per hour.
Business Process Analyst III

Business Process Analyst III

Solutions³ LLC

Arlington, VA • On-site

$93K - $112K/yr

Full-time

Posted 7 days ago

Job description

Title: Business Process Analyst III
Description: 
Solutions³ LLC is supporting a U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution.  Contract personnel perform investigations to characterize the severity of breaches, develop mitigation plans, and assist with the restoration of services.  
Solutions³ LLC is seeking an experienced and technically proficient IT Requirements Manager to facilitate use case identification, requirements gathering, and stakeholder coordination for technology integration initiatives. This role ensures technology insertions align with mission goals, operational priorities, and measurable outcomes while managing stakeholder expectations and communication.
Eligibility: 
  • Must be a US Citizen 
  • Must have an active Secret clearance with the ability to obtain a TS/SCI  
  • Must be able to obtain DHS Suitability prior to starting employment  
  • 5+ years of directly relevant experience as a Business Analyst or Requirements Analyst
Responsibilities Include: 
  • Lead use case identification and prioritization activities with mission stakeholders
  • Gather and document requirements for technology integration pilots
  • Facilitate stakeholder workshops and coordination meetings
  • Translate mission pain points into technology capability requirements
  • Develop business cases and value propositions for technology insertions
  • Define measurable objectives and success criteria for pilot initiatives
  • Coordinate between technical teams and operational stakeholders
  • Document operational workflows and identify friction points for automation
  • Support governance review processes with business impact analysis
  • Develop metrics frameworks for measuring pilot and production outcomes
  • Create stakeholder communications and status reports
  • Manage requirements traceability throughout integration lifecycle
  • Support leadership alignment activities with briefings and documentation
  • Facilitate lessons learned and continuous improvement processes
  • Ensure pilot scope discipline and clear exit/transition decisions.
Required Skills: 
  • Strong requirements gathering and documentation skills
  • Experience with use case development and user story creation
  • Knowledge of business process analysis and improvement methodologies
  • Excellent facilitation and stakeholder management skills
  • Experience with project coordination and tracking
  • Strong analytical and problem-solving abilities
  • Proficiency with business analysis tools and techniques
  • Excellent written and verbal communication skills
Desired Skills:  
  • Experience supporting federal cybersecurity programs
  • Background in technology assessment or capability evaluation
  • Knowledge of cybersecurity operations and mission environments
  • Experience with agile requirements management
  • Familiarity with cost-benefit analysis and ROI calculations
  • Experience developing metrics and performance measurement frameworks
  • Understanding of federal governance and decision-making processes
 Desired Certifications:  
  • DoD 8140 IAT Level II
  • ITIL, CBAP, PMI-PBA
  • SaFE
Required Education: Bachelor’s degree in Business Administration, Information Systems, or related degree; or High School Diploma and 7+ years of directly relevant work experience

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