Full Time Customer Success Manager Remote Jobs in Remote, OR

Main Responsibilities

• Serve as the primary finance partner to the CRO and CRO leadership team for consumption-based revenue, and act as the finance voice in major commercial decisions.
• Translate enterprise consumption forecasts and usage economics into commercial insights, forecast narratives, and action plans across segments, customers, pipeline, and go-to-market motions.
• Provide finance support on pricing guardrails and deal structures without owning enterprise models, product assumptions, or cost foundations.

Forecast Narrative, Planning & Business Reviews

• Translate enterprise consumption forecasts into CRO forecast narratives and rolling outlooks spanning committed ARR, consumption run rates, draw-down schedules, and overage projections.
• Lead monthly business reviews (MBRs) with CRO leadership, providing insight into consumption trends, forecast risks, and plan variances.
• Apply committed-to-consumed revenue bridges to quantify gaps between contractual commitments and expected revenue consumption, and explain key drivers.
• Analyze the pipeline-to-commitment-to-consumption conversion path, identifying where bookings are strong but consumption is lagging.
• Partner with Revenue Operations to ensure CRM, usage, and financial data align and support a consistent commercial narrative.

Performance, Customer & Segment Analytics

• Own customer- and segment-level revenue risk and opportunity analysis, translating usage-health signals into quantified financial impacts.
• Maintain portfolio health KPIs, including consumption rates, draw-down velocity, overage revenue, usage NRR, consumption churn, and usage-based LTV.
• Identify early warning signs of consumption risk and quantify revenue impact before churn events occur.
• Deliver cohort-level analysis on consumption growth, usage contraction, and overage-driven expansion while differentiating structural and seasonal trends.
• Partner with Customer Success on usage-health scoring and post-sale consumption strategies.

Deal Economics, Pricing & GTM Efficiency

• Serve as the CRO's finance partner on consumption-based deal structures, including committed-spend floors, overage rates, discount tiers, and draw-down terms.
• Model the economics of large deals to assess whether commitments align with expected usage.
• Support pricing-model evaluations, including pure consumption, hybrid, and tiered usage models, along with ASC 606 revenue-recognition considerations.
• Maintain discount guardrails and approval thresholds in partnership with Sales Operations and Legal.
• Provide financial insights on GTM efficiency, including CAC payback, usage-driven expansion, seller productivity, and demand-generation ROI.

Cross-Functional Partnership & Leadership

• Collaborate with Revenue Finance, Product Finance, Data Finance, and COGS teams to maintain a single, integrated financial perspective.
• Partner with the CRO and HR to design compensation plans and SPIFs that align seller behavior with consumed revenue.
• Contribute revenue organization insights to executive, senior leadership, and Board materials through enterprise FP&A processes.
• Serve as a trusted advisor, influencing commercial decisions through data-driven analysis and storytelling.
• Drive continuous improvement of consumption-finance processes, tools, and analytical capabilities.

Required

• Bachelor's degree in Finance, Accounting, Economics, or a related field.
• 12+ years of progressive experience in financial planning and analysis, business finance, or commercial finance, including senior-level business partnering.
• Direct experience with consumption-, usage-based, or hybrid pricing models, and building or leveraging usage-based revenue forecast models.
• Prior experience supporting a revenue, sales, or commercial organization (e.g., CRO), including exposure to deal-desk or commercial-finance structures.
• Strong analytical and financial modeling skills, including dynamic, scenario-based forecasting.
• Excellent communication and executive presence, with the confidence to challenge senior stakeholders with data-driven insights and translate financial concepts for non-finance audiences.
• Strong data fluency and experience working with large usage datasets.
• Solid understanding of ASC 606 revenue recognition, including variable consideration, usage-based contracts, and pre-purchase arrangements.
• Proficiency with financial systems and tools such as Excel, Power BI, and CRM platforms (e.g., Salesforce).
• Ability to operate effectively in a fast-paced, matrixed environment with strong adaptability, collaboration, and results orientation.

Preferred

• Experience in cloud infrastructure, data platforms, API-first, or other consumption-based businesses.
• SQL skills and familiarity with usage-data platforms and data warehouses, including Snowflake, Databricks, and BigQuery.
• Experience with complex contract structures, including committed spend, overages, and draw-down mechanics.
• Familiarity with consumption-based sales compensation and quota-attainment models.