Freelance Help Desk Technician Jobs in Racine, WI

Lead Installation Technician

Location(s):Wisconsin

Posted: 4/22/2026

Automation Arts Culture At Automation Arts our Core Values are the foundation of our Culture. The core values and culture allow us to be successful and push us to be better as a company and individually. Our employees are our greatest asset, and we believe in Empowering them to make decisions, and training them to be the very best they can be. Personal and career growth is fostered to not only advance individual growth, but to grow the culture, and company. We strive to attract talented individuals who are passionate, professional, and ambitious. Honesty and transparency allow us to be one team that strive to give our clients the best experience possible.

The Position

The Lead Installation Technician role requires high attention to detail in all stages of a project. Duties include, but are not limited to, one-on-one sales support, helping technicians with problem solving, troubleshooting, and staying current on new products and technology.

Responsibilities Lead Installer

1. On-site project management

a. Attend kickoff meetings for upcoming projects

b. Track estimated vs. actual project hours

c. Manage on-site project duties

d. Verify checklist completion

e. Manage third-party installers or freelance technicians (Herman Techs, Almo Techs, freelance installers)

f. Perform site checks and coordinate with Project Managers on readiness

2. Communication and general responsibilities

a. Provide daily updates

b. Track questions and punch lists

c. Communicate with on-site client and construction teams

d. Off-hours availability (nights and weekends), as required

i. Cell phone communication

ii. Additional hours on a job site to complete project work (beyond 8+ hours)

3. Documentation management

a. Maintain installation checklists

b. Capture and maintain network information

c. Create as-built markups of floor plans and schematics

d. Create and complete punch lists

e. Update required documentation in cloud storage (SharePoint, OneNote, ConnectWise)

4. Installation

a. Demonstrate knowledge of major installation tasks

b. Manage additional technicians on site

c. Train technicians on proper techniques and standards

d. Manage and delegate daily installation tasks

e. Troubleshoot on-site issues and verify operation prior to commissioning

f. Maintain job-site organization for products, tools, and rental gear

g. Read and interpret schematics, line drawings, floor plans, and elevations

h. Support on-site engineering and field changes as needed

i. Perform custom rigging and structure support (as trained/required)

j. Start the RMA process for defective equipment after completing required on-site troubleshooting (before involving a Project Manager)

5. General responsibilities

a. Complete all project-related paperwork in ConnectWise and other required software

b. Use drop cloths to protect work surfaces (keep multiple drop cloths in vehicle; maintain cleanliness)

c. Maintain a clean and tidy workspace, including removing trash daily as appropriate

d. Follow all company, client, and general contractor (GC) job-site safety rules and requirements

e. Maintain a client-first mindset and support teammates as needed

f. Maintain a clean and professional appearance; wear Automation Arts clothing as required

i. Polos on a finished job site ii. High-visibility gear when appropriate J

iii. T-shirt on job sites where appropriate

g. Willingness to travel for out-of-state/out-of-city projects, as needed

h. Maintain company van upkeep and basic maintenance (oil changes, tire rotations, organization, cleanliness)

i. Arrive on time and maintain consistent attendance

Accountability Reports to:

Field Install Manager

Qualifications

• 2+ years of experience installing or supporting commercial and/or residential A/V systems (or equivalent hands-on experience)

• Working knowledge of signal flow and A/V fundamentals (HDMI/HDBaseT, audio balancing, gain structure, basic acoustics)

• Experience pulling, dressing, labeling, and terminating low-voltage cabling (Cat5e/Cat6, RG-6, speaker wire) to industry standards

• Comfortable installing displays, racks, projectors, speakers, microphones, and peripheral devices with clean workmanship

• Basic networking skills (IP addressing, DHCP vs. static, VLAN awareness) and ability to verify connectivity

• Ability to read and interpret drawings, schematics, elevations, and line diagrams; follow scope of work and checklists

• Troubleshooting ability using hand tools and test equipment (multimeter, toner, cable tester); document findings clearly

• Valid driver's license and ability to travel to job sites; comfortable working on ladders and lifts as required • Ability to lift and move equipment up to 50 lbs and work in confined spaces as needed

• Strong communication, professionalism, and customer service mindset Additional Skills and Abilities Add role-specific skills here (e.g., Crestron/Extron, Teams Rooms/Zoom Rooms, DSP configuration, conduit/EMT, OSHA 10, CTS/CTS-I). Compensations & Benefits

• Salary dependent on experience

• Health Insurance • Dental Insurance (100% paid by Automation Arts)

• Long-Term Disability (100% paid by Automation Arts)

• Short-Term Disability (100% paid by Automation Arts)

• Life Insurance Policy 1 time annual salary max of 100K (100% paid by Automation Arts)

• 401K Non-Matching

• 9 Paid Holidays

• Cell Phone, Laptop

• Continuing education and certification opportunities

Automation Arts is committed to embracing and creating a diverse workforce through its recruiting efforts and the use of Automation Arts University. It is the policy of Automation Arts not to discriminate against any employee or applicant for employment because of age, race, creed, religion, color, disability, sex, marital status, ancestry, sexual preference, national origin, arrest or conviction record (unless such conviction or pending arrest substantially relates to the employee's job), veteran status, membership in the National Guard or any component of the Military Forces of the United States, use or nonuse of lawful products off premises, or any other characteristics protected by federal, state, or local law or ordinance. This policy includes, but is not limited to, recruitment and employment, promotion, demotion, transfer, and all other terms and conditions of employment. Automation Arts has established a Diversity Purpose which is to redefine "we before me" and build a more inclusive team. Automation Arts is near the beginning of this journey but strives to be the industry leader of how the art of color and sound is richer and more meaningful with more diverse faces and voices. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.