Help Desk Technician
$20.25 - $27.25/hr
Help Desk Technician Location: Madison, WI Duration: 4 months Responsibilities : Provide First Level technical support to users experiencing operational and systems malfunctions, both hardware and ...
Help Desk Technician
$20.25 - $27.25/hr
Help Desk Technician Location: Madison, WI Duration: 4 months Responsibilities : Provide First Level technical support to users experiencing operational and systems malfunctions, both hardware and ...
Help Desk Technician
$20.25 - $27.25/hr
Help Desk Technician Location: Madison, WI Duration: 4 months Responsibilities : Provide First Level technical support to users experiencing operational and systems malfunctions, both hardware and ...
Help Desk Technician
$20.25 - $27.25/hr
Help Desk Technician Location: Madison, WI Duration: 4 months Responsibilities : Provide First Level technical support to users experiencing operational and systems malfunctions, both hardware and ...
Junior Help Desk Technician
Madison, WI · On-site
$12/hr
Beacon Technologies is seeking a Help Desk I Technician for our client partner. This is a second shift position with shift hours being Monday - Friday, 4:00pm to 12:30am and 30-minute unpaid lunch.
Quick apply
Junior Help Desk Technician
Madison, WI · On-site
$12/hr
Beacon Technologies is seeking a Help Desk I Technician for our client partner. This is a second shift position with shift hours being Monday - Friday, 4:00pm to 12:30am and 30-minute unpaid lunch.
Beacon Technologies is seeking a Help Desk I Technician for our client partner. This is a second shift position with shift hours being Monday - Friday, 4:00pm to 12:30am and 30-minute unpaid lunch.
Quick apply
Beacon Technologies is seeking a Help Desk I Technician for our client partner. This is a second shift position with shift hours being Monday - Friday, 4:00pm to 12:30am and 30-minute unpaid lunch.
Helpdesk Technician
Madison, WI · On-site
$20.25 - $27.25/hr
They are seeking a Help Desk Technician to provide Tier I/II tech support and customer service for employees at their Madison, WI location. Responsibilities : • Frontline Help Desk support for all ...
Helpdesk Technician
Madison, WI · On-site
$20.25 - $27.25/hr
They are seeking a Help Desk Technician to provide Tier I/II tech support and customer service for employees at their Madison, WI location. Responsibilities : • Frontline Help Desk support for all ...
DoIT General Help Desk Technician
Madison, WI · On-site
$21/hr
Regular Job Profile: IT Help Desk Specialist I Job Summary: Join the UW-Madison DoIT Help Desk team in its goal of supporting campus technologies that further the teaching, learning and research ...
New
DoIT General Help Desk Technician
Madison, WI · On-site
$21/hr
Regular Job Profile: IT Help Desk Specialist I Job Summary: Join the UW-Madison DoIT Help Desk team in its goal of supporting campus technologies that further the teaching, learning and research ...
New
Helpdesk Technician
Madison, WI · On-site
$55K - $67K/yr
The Position Arrowhead Pharmaceuticals is seeking a Help Desk Technician to join the Information Technology department at our Madison, WI location. The successful candidate will be the primary point ...
Helpdesk Technician
Madison, WI · On-site
$55K - $67K/yr
The Position Arrowhead Pharmaceuticals is seeking a Help Desk Technician to join the Information Technology department at our Madison, WI location. The successful candidate will be the primary point ...
Service Desk Technician
Madison, WI · Hybrid
$18 - $22/hr
Service Desk Technician (Hybrid/Remote | Contract) Overview We are seeking a customer-focused ... This role is ideal for someone with a strong help desk background who thrives in a fast-paced, high ...
Service Desk Technician
Madison, WI · Hybrid
$18 - $22/hr
Service Desk Technician (Hybrid/Remote | Contract) Overview We are seeking a customer-focused ... This role is ideal for someone with a strong help desk background who thrives in a fast-paced, high ...
Helpdesk Technician
$55K - $67K/yr
The Position Arrowhead Pharmaceuticals is seeking a Help Desk Technician to join the Information Technology department at our Madison, WI location. The successful candidate will be the primary point ...
Quick apply
Helpdesk Technician
$55K - $67K/yr
The Position Arrowhead Pharmaceuticals is seeking a Help Desk Technician to join the Information Technology department at our Madison, WI location. The successful candidate will be the primary point ...
Service Desk Technician
Madison, WI · Hybrid
$18 - $22/hr
Service Desk Technician (Hybrid/Remote | Contract) Overview We are seeking a customer-focused ... This role is ideal for someone with a strong help desk background who thrives in a fast-paced, high ...
Service Desk Technician
Madison, WI · Hybrid
$18 - $22/hr
Service Desk Technician (Hybrid/Remote | Contract) Overview We are seeking a customer-focused ... This role is ideal for someone with a strong help desk background who thrives in a fast-paced, high ...
Help Desk Support Technician
Janesville, WI · On-site
$18.50 - $24.75/hr
Duties include answering help desk calls and walk-ins; troubleshooting and resolving hardware and software problems; installing hardware and software; maintaining records and logs; troubleshooting ...
Help Desk Support Technician
Janesville, WI · On-site
$18.50 - $24.75/hr
Duties include answering help desk calls and walk-ins; troubleshooting and resolving hardware and software problems; installing hardware and software; maintaining records and logs; troubleshooting ...
Help Desk Support Technician
Janesville, WI · On-site
$24.13 - $30.17/hr
Duties include answering help desk calls and walk-ins; troubleshooting and resolving hardware and software problems; installing hardware and software; maintaining records and logs; troubleshooting ...
Help Desk Support Technician
Janesville, WI · On-site
$24.13 - $30.17/hr
Duties include answering help desk calls and walk-ins; troubleshooting and resolving hardware and software problems; installing hardware and software; maintaining records and logs; troubleshooting ...
Help Desk / Desktop Support Technician
Madison, WI · On-site
$20.25 - $27.25/hr
Help Desk / Desktop Support Technician (Tier 1 / Tier 2) Location: 1240 Deming Way, Madison, WI - 53717 (hybrid, majority on-site preferred) Duration: 12 Months (possible extension up to 3 years ...
Help Desk / Desktop Support Technician
Madison, WI · On-site
$20.25 - $27.25/hr
Help Desk / Desktop Support Technician (Tier 1 / Tier 2) Location: 1240 Deming Way, Madison, WI - 53717 (hybrid, majority on-site preferred) Duration: 12 Months (possible extension up to 3 years ...
Help Desk III
Madison, WI · On-site
$20.25 - $27.25/hr
MARS Solutions Group is looking for an experienced Help Desk-III located in Madison, WI. Our client is a government agency looking for high-quality talent to make a difference. They are known to ...
Quick apply
Help Desk III
Madison, WI · On-site
$20.25 - $27.25/hr
MARS Solutions Group is looking for an experienced Help Desk-III located in Madison, WI. Our client is a government agency looking for high-quality talent to make a difference. They are known to ...
IT Helpdesk Technician
Madison, WI · On-site
The IT Help Desk Technician will provide support to coworkers of Wegner's technical products or services. This position plays a critical role in ensuring our employees have uniform access to ...
IT Helpdesk Technician
Madison, WI · On-site
The IT Help Desk Technician will provide support to coworkers of Wegner's technical products or services. This position plays a critical role in ensuring our employees have uniform access to ...
IT Helpdesk Technician
Madison, WI · On-site
The IT Help Desk Technician will provide support to coworkers of Wegner's technical products or services. This position plays a critical role in ensuring our employees have uniform access to ...
Quick apply
IT Helpdesk Technician
Madison, WI · On-site
The IT Help Desk Technician will provide support to coworkers of Wegner's technical products or services. This position plays a critical role in ensuring our employees have uniform access to ...
Help Desk - 2
Madison, WI · On-site
$20.25 - $27.25/hr
Help Desk capabilities with 3-5 years of experience in the field or in a related area. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A wide ...
Quick apply
Help Desk - 2
Madison, WI · On-site
$20.25 - $27.25/hr
Help Desk capabilities with 3-5 years of experience in the field or in a related area. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A wide ...
The IT Help Desk Technician will provide support to coworkers of Wegner's technical products or services. This position plays a critical role in ensuring our employees have uniform access to ...
The IT Help Desk Technician will provide support to coworkers of Wegner's technical products or services. This position plays a critical role in ensuring our employees have uniform access to ...
Service Desk Technician
Madison, WI · On-site +1
$18 - $22/hr
TEKsystems is partnering with a local client to identify a Help Desk Technician who will provide ... The help desk team is comprised of about 10 team members who utilize Ivanti for ticketing and ...
Service Desk Technician
Madison, WI · On-site +1
$18 - $22/hr
TEKsystems is partnering with a local client to identify a Help Desk Technician who will provide ... The help desk team is comprised of about 10 team members who utilize Ivanti for ticketing and ...
Service Desk Technician
Madison, WI · On-site +1
$18 - $22/hr
TEKsystems is partnering with a local client to identify a Help Desk Technician who will provide ... The help desk team is comprised of about 10 team members who utilize Ivanti for ticketing and ...
Service Desk Technician
Madison, WI · On-site +1
$18 - $22/hr
TEKsystems is partnering with a local client to identify a Help Desk Technician who will provide ... The help desk team is comprised of about 10 team members who utilize Ivanti for ticketing and ...
Freelance Help Desk Technician information
See Madison, WI salary details
$12.84 - $14.78
2% of jobs
$14.78 - $16.72
6% of jobs
$16.72 - $18.65
12% of jobs
$19.20 is the 25th percentile. Wages below this are outliers.
$18.65 - $20.59
17% of jobs
The median wage is $22.14 / hr.
$20.59 - $22.53
16% of jobs
$22.53 - $24.47
16% of jobs
$25.44 is the 75th percentile. Wages above this are outliers.
$24.47 - $26.41
12% of jobs
$26.41 - $28.34
7% of jobs
$28.34 - $30.28
6% of jobs
$30.28 - $32.22
3% of jobs
$32.22 - $34.16
2% of jobs
$12
$23
$34
How much do freelance help desk technician jobs pay per hour?
As of May 27, 2026, the average hourly pay for freelance help desk technician in Madison, WI is $23.33, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $26.15 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Freelance Help Desk Technician, and why are they important?
To thrive as a Freelance Help Desk Technician, you need strong technical troubleshooting abilities, familiarity with common operating systems, and usually a background in IT or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Experience with remote support tools, ticketing systems, and diagnostic software is typically required. Exceptional communication, patience, and customer service skills help build client trust and resolve issues efficiently. These competencies are crucial for independently providing timely, effective technical support and maintaining client satisfaction in a freelance environment.
What are some common challenges faced by freelance help desk technicians, and how can they be addressed?
Freelance help desk technicians often face challenges such as balancing multiple client priorities, managing remote troubleshooting without direct access to hardware, and establishing clear communication with diverse users. To address these issues, it's important to set clear expectations with clients, use reliable remote support tools, and develop strong documentation habits. Building a network of fellow technicians for advice and support can also help when facing unfamiliar technical problems or urgent requests.
What does a Freelance Help Desk Technician do?
A Freelance Help Desk Technician provides technical support to clients or organizations on a contract or per-project basis. Their main duties include troubleshooting software and hardware issues, resolving customer technical problems, and guiding users through solutions via phone, email, or remote access tools. Unlike in-house technicians, freelancers often work with multiple clients and manage their own schedules, offering flexible and on-demand support. They must stay updated on the latest technologies and possess strong communication and problem-solving skills.
What is the difference between Freelance Help Desk Technician vs IT Support Specialist?
| Aspect | Freelance Help Desk Technician | IT Support Specialist |
|---|---|---|
| Credentials | CompTIA A+, Network+ or similar certifications often preferred | CompTIA A+, Network+ or similar certifications often required |
| Work Environment | Remote or on-site, freelance basis, multiple clients | Typically in-house or remote, employed by a company |
| Employer & Industry | Independent contractors, small businesses, IT service providers | Corporations, organizations, IT departments |
| Search & Comparison Intent | Yes, often compared for freelance opportunities and skills | Commonly compared for in-house vs freelance roles |
The main difference is that Freelance Help Desk Technicians work independently, often remotely, serving multiple clients, while IT Support Specialists are usually employed full-time by a single organization. Both roles require similar certifications and skills, but their work environments and employment structures differ.
What are the most commonly searched types of Help Desk Technician jobs in Madison, WI? The most popular types of Help Desk Technician jobs in Madison, WI are:
What are popular job titles related to Freelance Help Desk Technician jobs in Madison, WI? For Freelance Help Desk Technician jobs in Madison, WI, the most frequently searched job titles are:
- No Experience Help Desk Technician
- 2Nd Shift Help Desk Technician
- Remote Junior Help Desk Technician
- Entry Level Help Desk Technician
- Remote Terminal Technician
- Remote Independent Contractor Help Desk Technician
- Remote It Support Technician Trainee
- Senior Help Desk Analyst
- Help Desk Password Reset
- Senior Help Desk Technician
What job categories do people searching Freelance Help Desk Technician jobs in Madison, WI look for? The top searched job categories for Freelance Help Desk Technician jobs in Madison, WI are:
What cities near Madison, WI are hiring for Freelance Help Desk Technician jobs? Cities near Madison, WI with the most Freelance Help Desk Technician job openings:
$20.25 - $27.25/hr
Contractor
Posted 18 days ago
Job description
Company Description
Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.
Job Description
Position: Help Desk Technician
Location: Madison, WI
Duration: 4 months
Responsibilities:
Provide First Level technical support to users experiencing operational and systems malfunctions, both hardware and software related.
Provides technical assistance over the phone for all supported locations addressing both emergency and routine issues.
Responds to inquiries regarding systems procedures, status and downtime.
Assists with Security access requests.
Respond to employee phone, mail, email, fax, visits etc.
Troubleshoot problem issues or receive IT requests.
Enter issues into call tracking system.
Resolve or assign requests to the appropriate support group(s).
Follow-up on outstanding issues and requests.
Perform quality assurance call backs as needed.
Assist with creation of IDs including LAN, email, CURE, Web-applications, MPD, etc.
Maintain the process of routing security requests to the appropriate security groups.
Develop a functional understanding of key applications including Amisys, AMSW, CURE, Quest, IP, Maplinx, MPD, SQL Referral, and Caretrac.
Assist with operational and management duties i.e. scheduling, mentoring and training. Assist with documentation development as needed and other duties as assigned.
Qualifications
Requirements/Certifications:
Candidate must be proficient with use of Windows XP, Vista and MS Office products. General Knowledge of PC and Laptop support, VPN, remote support tools, Wireless configurations, Internet Explorer and Firefox.
 Further technical study including but not limited to Information Systems degree course work and job-related certifications, MCSE and A+ certifications are a plus but not required for this position. Perform limited administration or configuration of key applications.
 2+ years in a comparable technical role.
 High School (Required) GED (Required)
 Project: Integrating 520 users on Surface Pro (tablets that can be used as laptops).
Additional Information
Kind Regards
Sumit Agarwal
732-902-2125
About Integrated Resources
Sourced by ZipRecruiter
Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Edison, NJ, US
Year founded
1996