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Freelance Customer Support Jobs (NOW HIRING)

Fox

Freelance CRM Specialist, Fox News

New York, NY · On-site

$68.75 - $77.75/hr

Fox News is looking for a CRM Specialist to implement and analyze customer communications across ... supporting both internal and external initiatives Creative Execution: * Update and optimize ...

Alignerr

Customer Support Task Author (AI Training)

$20/hr

Customer Support Task Author (AI Training) $20-50/hr Remote Freelance About the Role Alignerr is building a dataset of expert tasks that train and evaluate advanced AI agents on real enterprise work.

Giftify

Customer Support Agent (FR+EN)

$19.25 - $25.50/hr

Giftify Customer Support Agent Remote | Flexible Hours | Evening & Weekend Availability Preferred ... Freelance contract, 5 days a week * Flexible work environment (100% remote job) * Be part of a ...

FreeUp

Remote Jobs

Saint Petersburg, FL · On-site +1

Work and earn as much as you want freelancing * 24/7 support for freelancers * Webinars, resources ... Customer Service freelancers * Digital Marketing freelancers * Lead Funnel Expert freelancers * SEO ...

Somewhere

Customer Support Representative

$1.5K - $2.0K/mo

Customer Support Representative | French Speaking Location: Remote Compensation: $1,500 - $2,000 ... It's a high-impact, client-facing freelance role where you'll interact directly with top-tier ...

Jobs for Humanity

Remote Customer Support Reps

$18.50 - $24.75/hr

... freelancers, stay-at-home moms and dads, and the physically challenged. Position Overview: As a Remote Customer Support Reps, you will play a vital role in managing and optimizing the company ...

Alignerr

Customer Support / Success Task Author

$20/hr

Customer Support / Success Task Author $20-50/hr Remote Freelance OTHER Alignerr is building a dataset of expert tasks that train and evaluate advanced AI agents on real enterprise work. As a Task ...

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Freelance Customer Support information

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How much do freelance customer support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for freelance customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What is freelance customer support?

Freelance customer support refers to providing customer service on a contract or project basis rather than as a full-time employee. Freelance customer support professionals help businesses handle customer inquiries, resolve issues, and maintain customer satisfaction—typically working remotely and with flexible hours. They may communicate through email, chat, phone, or social media, and often serve multiple clients at once. This role is popular among those seeking flexibility and the opportunity to work with a variety of companies.

What are some common challenges faced by freelance customer support professionals, and how can they be managed?

Freelance customer support professionals often encounter challenges such as fluctuating workloads, adapting to different client systems, and managing communication across multiple time zones. Establishing clear expectations with clients and maintaining organized records can help manage shifting priorities. Additionally, investing time in learning various customer support tools and setting boundaries for availability can ensure consistent, high-quality service and prevent burnout.

What are the key skills and qualifications needed to thrive as a freelance customer support representative, and why are they important?

To excel as a Freelance Customer Support representative, you need strong communication skills, problem-solving abilities, and experience with customer service processes, typically supported by a high school diploma or higher. Familiarity with customer relationship management (CRM) systems, helpdesk software, and live chat tools is often required. Outstanding freelancers also demonstrate patience, adaptability, and self-motivation to manage client needs independently. These skills are essential for delivering timely, effective support and maintaining high customer satisfaction in a remote, autonomous environment.

What is the difference between Freelance Customer Support vs Customer Service Representative?

AspectFreelance Customer SupportCustomer Service Representative
Work EnvironmentRemote, flexible, project-basedOffice or call center, often fixed hours
CredentialsBasic customer support skills, sometimes specific toolsHigh school diploma, customer service training
Employer & Industry UsageFreelance platforms, small businesses, startupsLarge companies, call centers, retail
Work StyleIndependent, self-managedSupervised, team-based

Freelance Customer Support offers flexible, remote work for various clients, while Customer Service Representatives typically work in a structured environment for a single employer. Both roles require strong communication skills, but freelancing emphasizes independence and self-management.

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Freelance Customer Support jobs near you
Infographic showing various Freelance Customer Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.

Freelance CRM Specialist, Fox News

New York, NY • On-site

Fox
See more jobs at Foxexternal

$68.75 - $77.75/hr

Part-time

Re-posted 22 days ago

Key responsibilities

  • Create, Q&A, and execute marketing campaigns across email, push notifications, desktop notifications, and in-app messaging.

  • Assist with the coordination and trafficking of display and video assets supporting internal and external initiatives.

  • Monitor campaign performance metrics and provide insights for continuous improvement.

Job description

OVERVIEW OF THE COMPANY

Fox News MediaFOX News Media operates the FOX News Channel (FNC), FOX Business Network (FBN), FOX News Digital, FOX News Audio, FOX News Books, the direct-to-consumer digital streaming services FOX Nation and FOX News International and the newly announced platform FOX Weather. Currently the number one network in all of cable, FNC has also been the most watched television news channel for 20 consecutive years, while FBN currently ranks among the top business channels on cable. Owned by FOX Corporation, FOX News Media reaches 200 million people each month.JOB DESCRIPTION

Fox News is looking for a CRM Specialist to implement and analyze customer communications across all channels: email, push notifications, and In-App Messages. In this role, you will leverage Braze, an email service provider (ESP) to create and execute marketing campaigns. This Marketing Specialist will collaborate with Editorial, Creative, Product, and Business Intelligence to ensure customer journeys are accurate and deliver optimal user experiences.

We're seeking a tech-savvy marketing enthusiast who is detail-oriented, an excellent proofreader, and thrives in fast-paced environments. Help us drive impactful campaigns for Fox News!

A SNAPSHOT OF YOUR RESPONSIBILITIES

Campaign Creation:

  • Create, Q&A, and execute marketing campaigns across all channels including: email, push notifications, desktop notifications, and in-app messaging

Digital Campaigns:

  • Assist with the coordination and trafficking of display and video assets across owned and operated platforms, supporting both internal and external initiatives

Creative Execution:

  • Update and optimize marketing assets to ensure they render cleanly and look polished across email and in-app messaging, applying visual edits and final refinements in tools like Photoshop, Figma, or similar platforms

Writing & Communication Excellence:

  • Put your strong spelling, grammar, and copywriting skills to work. Review and refine marketing copy to make sure every message is polished, engaging, and on-brand

Data Analysis & Reporting:

  • Monitor campaign performance metrics (e.g., CTR, open rates, conversion rates) and provide actionable insights for continuous improvement

Optimization:

  • Conduct A/B testing to enhance campaign performance and improve customer engagement

Cross-Functional Collaboration:

  • Work cross-functionally with Editorial, Creative, Product, and Business Intelligence, maintaining clear communication to support execution and alignment

WHAT YOU WILL NEED

  • Experience in marketing or related field

  • Excellent spelling, grammar, and communication skills

  • Strong attention to detail and QA discipline in campaign execution

  • Brings a positive, proactive approach to working across all teams

  • Ability to prioritize and work in a fast paced environment with changing priorities

  • Proficient in Google Workspace, Microsoft Office, Slack, Box, Zoom

#LI-AA1

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

Pursuant to state and local pay disclosure requirements, the pay rate/range for this role, with final offer amount dependent on education, skills, experience, and location is $26.00-31.00 per hour.

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