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Freelance Customer Support Jobs in Georgia (NOW HIRING)

AKQA Media

Design Lead - Freelance

Atlanta, GA · On-site

$125 - $150/hr

We are seeking an experienced Freelance Design Lead to support one of the world's most recognized ... customers every day. In this role you will guide and inspire designers, lead the evolution of ...

AKQA

Design Lead - Freelance

Atlanta, GA · On-site

$3.0K - $3.4K/wk

We are seeking an experienced Freelance Design Lead to support one of the world's most recognized ... customers every day. In this role you will guide and inspire designers, lead the evolution of ...

IMG LIVE

Creative Resourcing Manager

Atlanta, GA · On-site

$60 - $80/hr

Supports the agency's resource allocation process and the freelance resource strategy to ensure a ... Proficiency in Microsoft Office Suite and Mac OS programs, particularly Excel; experience with CRM ...

160over90

Creative Resourcing Manager

Atlanta, GA · On-site

Supports the agency's freelance resource strategy to ensure a diverse and continually expanding ... Experience with, or willingness to learn CRM and project management software systems * Meticulous ...

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Freelance Customer Support information

What is freelance customer support?

Freelance customer support refers to providing customer service on a contract or project basis rather than as a full-time employee. Freelance customer support professionals help businesses handle customer inquiries, resolve issues, and maintain customer satisfaction—typically working remotely and with flexible hours. They may communicate through email, chat, phone, or social media, and often serve multiple clients at once. This role is popular among those seeking flexibility and the opportunity to work with a variety of companies.

What are some common challenges faced by freelance customer support professionals, and how can they be managed?

Freelance customer support professionals often encounter challenges such as fluctuating workloads, adapting to different client systems, and managing communication across multiple time zones. Establishing clear expectations with clients and maintaining organized records can help manage shifting priorities. Additionally, investing time in learning various customer support tools and setting boundaries for availability can ensure consistent, high-quality service and prevent burnout.

What are the key skills and qualifications needed to thrive as a freelance customer support representative, and why are they important?

To excel as a Freelance Customer Support representative, you need strong communication skills, problem-solving abilities, and experience with customer service processes, typically supported by a high school diploma or higher. Familiarity with customer relationship management (CRM) systems, helpdesk software, and live chat tools is often required. Outstanding freelancers also demonstrate patience, adaptability, and self-motivation to manage client needs independently. These skills are essential for delivering timely, effective support and maintaining high customer satisfaction in a remote, autonomous environment.

What is the difference between Freelance Customer Support vs Customer Service Representative?

AspectFreelance Customer SupportCustomer Service Representative
Work EnvironmentRemote, flexible, project-basedOffice or call center, often fixed hours
CredentialsBasic customer support skills, sometimes specific toolsHigh school diploma, customer service training
Employer & Industry UsageFreelance platforms, small businesses, startupsLarge companies, call centers, retail
Work StyleIndependent, self-managedSupervised, team-based

Freelance Customer Support offers flexible, remote work for various clients, while Customer Service Representatives typically work in a structured environment for a single employer. Both roles require strong communication skills, but freelancing emphasizes independence and self-management.

What are the most commonly searched types of Customer Support jobs in Georgia?

The most popular types of Customer Support jobs in Georgia are:

What are popular job titles related to Freelance Customer Support jobs in Georgia?

For Freelance Customer Support jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Freelance Customer Support jobs in Georgia look for?

The top searched job categories for Freelance Customer Support jobs in Georgia are:

What cities in Georgia are hiring for Freelance Customer Support jobs?

Cities in Georgia with the most Freelance Customer Support job openings:

Freelance Customer Support jobs near you
Infographic showing various Freelance Customer Support job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Remote Customer Support Agent (P&C)

Jerry Insurance Agency, LLC

Augusta, GA • On-site, Remote

$19 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

The Opportunity:
More than 80% of Americans own a car and see it as one of their biggest financial commitments, yet managing one still means paperwork, phone holds, and switching between apps that don't talk to each other. Jerry.ai built the first app to manage it all (insurance shopping, refinancing, safety, and repairs) and since launching in 2019, we've grown to over 5M customers.
Every one of those customers holds an active policy with one of Jerry's 55+ insurance carrier partners, and their needs don't stop the day they sign up: cars get added, drivers move out, lienholders change. As a Customer Support Agent, you're the person who takes that call, makes the change, and keeps the policy (and the customer) with Jerry.
How you will make an impact:
  • Respond to inbound calls from existing customers
  • Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
  • Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
  • Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation

Who you are:
  • You can multitask and manage multiple competing priorities
  • You are passionate about helping others
  • You have 2+ years of experience working in a call center environment

Compensation and perks:
  • Hourly wage: $19.00 - 21.00
  • We will pay for your P&C license (expected within 60 days after starting)
  • Medical, dental, vision insurance, 401K match
  • Ability to work remotely (we provide work equipment)
  • Ongoing training and mentorship from our leadership team
  • An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them

This role includes flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek.
While we appreciate your interest and application, due to the volume of applications we receive, only applicants under consideration will be contacted.
Please note: Jerry.ai is only able to hire full-time salaried employees who currently reside in AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario, Canada, and full-time hourly employees who currently reside in AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA. Unfortunately, we cannot accept applications from candidates residing elsewhere at this time.
Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.
Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai
The successful candidate's starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants.
We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.
About Jerry.ai
Your car and your home are your most expensive assets. And for most people, these aren't just purchases, they're the physical embodiment of the life you've worked hard to build. Yet the experience of owning them is stuck in the 90s. Every step of the journey - buying, insuring, maintaining, repairing, selling - is fragmented, complicated, and expensive.
Imagine having a trusted friend in your pocket who takes care of everything: they find you the right car or home at the right price, lock in the best insurance rate without you lifting a finger, remind you before that service appointment turns into an expensive repair or, worse, an accident, and help you sell at the best price when the time is right. That friend is Jerry.
Jerry is building the first AI agent to manage all your physical assets. We started with car insurance in 2019, became one of the top 3 brokers in the U.S., then added driving insights, diagnostics, and a repair marketplace.
We've reached 5M+ customers, raised $240M+, and have been profitable since 2024. We're now expanding into home, motorcycle, RV, and beyond.
We're fully remote with offices in Palo Alto, New York, Chicago, and Toronto.

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