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Freelance Customer Support Jobs (NOW HIRING)

Freelance Studio Photographer

Liverpool, NY · On-site

$60.25 - $68.25/hr

Position Overview Raymour & Flanigan is seeking a talented freelance Studio Photographer to support ... and customer experience to life across digital and marketing channels. This is a hands-on ...

Freelance Academic Writers

Pasadena, CA · On-site

$23.25 - $29.75/hr

With a multitude of world-class writers, we empower our customers to attain academic success abroad ... support to our writers through the task completion process. We seek to connect with individuals ...

... support staff. Key Responsibilities: * Partner with hospital hiring managers via JobDiva ATS to ... Proficiency in Boolean search and healthcare CRM tools. Compensation & Terms * Incentive-only:

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Freelance Customer Support information

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$10

$23

$57

How much do freelance customer support jobs pay per hour?

As of May 29, 2026, the average hourly pay for freelance customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Freelance Customer Support representative, and why are they important?

To excel as a Freelance Customer Support representative, you need strong communication skills, problem-solving abilities, and experience with customer service processes, typically supported by a high school diploma or higher. Familiarity with customer relationship management (CRM) systems, helpdesk software, and live chat tools is often required. Outstanding freelancers also demonstrate patience, adaptability, and self-motivation to manage client needs independently. These skills are essential for delivering timely, effective support and maintaining high customer satisfaction in a remote, autonomous environment.

What are some common challenges faced by freelance customer support professionals, and how can they be managed?

Freelance customer support professionals often encounter challenges such as fluctuating workloads, adapting to different client systems, and managing communication across multiple time zones. Establishing clear expectations with clients and maintaining organized records can help manage shifting priorities. Additionally, investing time in learning various customer support tools and setting boundaries for availability can ensure consistent, high-quality service and prevent burnout.

What is freelance customer support?

Freelance customer support refers to providing customer service on a contract or project basis rather than as a full-time employee. Freelance customer support professionals help businesses handle customer inquiries, resolve issues, and maintain customer satisfaction—typically working remotely and with flexible hours. They may communicate through email, chat, phone, or social media, and often serve multiple clients at once. This role is popular among those seeking flexibility and the opportunity to work with a variety of companies.

What is the difference between Freelance Customer Support vs Customer Service Representative?

AspectFreelance Customer SupportCustomer Service Representative
Work EnvironmentRemote, flexible, project-basedOffice or call center, often fixed hours
CredentialsBasic customer support skills, sometimes specific toolsHigh school diploma, customer service training
Employer & Industry UsageFreelance platforms, small businesses, startupsLarge companies, call centers, retail
Work StyleIndependent, self-managedSupervised, team-based

Freelance Customer Support offers flexible, remote work for various clients, while Customer Service Representatives typically work in a structured environment for a single employer. Both roles require strong communication skills, but freelancing emphasizes independence and self-management.

More about Freelance Customer Support jobs
What cities are hiring for Freelance Customer Support jobs? Cities with the most Freelance Customer Support job openings:
What are the most commonly searched types of Customer Support jobs? The most popular types of Customer Support jobs are:
What states have the most Freelance Customer Support jobs? States with the most job openings for Freelance Customer Support jobs include:
Infographic showing various Freelance Customer Support job openings in the United States as of May 2026, with employment types broken down into 3% As Needed, 79% Part Time, 3% Temporary, and 15% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.

Freelance Creative - Copy

Publicis Groupe Holdings B.V

Chicago, IL • On-site, Remote

$32.11 - $57.91/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago


Job description

Company Description

Publicis Health is the health and wellness vertical of Publicis Groupe, the most-established communications holding company in the world. We are a growing network of 11 brands with 40+ agencies worldwide and a population of 3,000+. At Publicis Health, we are uniquely positioned to make an impact through the work that we do in in healthcare marketing and communications, and health isn't just what we do - it's who we are.

We believe healthcare marketing is an essential part of healthcare. When you work with us, you join a tight-knit community of award-winning creative directors and clinical trial designers, accomplished data-scientists and media specialists, behavioral science innovators and analytics practitioners; all united around one purpose-to create a world where people are equipped and motivated to take control of their health and well-being.

We share a passion for the life-changing work healthcare industries create, and we believe that together we can move people toward the products and services that will change their lives for the better. Our beliefs and purpose inspire how we take care of our people-prioritizing your health and well-being across every stage of your personal and professional life.

Overview

Freelance Copywriter Opportunities - Publicis Health 

Location: Remote/Hybrid | Freelance | Varying Durations

Publicis Health is building its freelance network of Copywriters to support branded, unbranded, and disease awareness campaigns across our healthcare and pharmaceutical agency teams. Freelance needs span everything from pitch work and concepting to tactical execution and copy refinement.

Why Join Our Freelance Bench?

We engage freelance Copywriters for a variety of needs: launch work, overflow support, campaign refreshes, and pitch decks. Projects may range from a few days to several months, with both part-time and full-time opportunities.

Apply HereIf you're a copywriter with pharma experience and want to stay top of mind for freelance opportunities, we'd love to hear from you.

Responsibilities

Who We're Looking For

We're looking for copywriters who can craft compelling, compliant, and medically accurate copy for healthcare audiences. You should be comfortable collaborating across creative, strategy, and editorial teams in fast-paced agency environments.

You may have held titles like:

  • Copywriter
  • Senior Copywriter
Qualifications

Key Skills & Experience

  • Pharma advertising experience (agency or in-house)
  • Strong understanding of HCP, DTC, or payer audiences
  • Ability to write for omnichannel deliverables (print, digital, video, CRM, social, etc.)
  • Experience adapting scientific data into patient-friendly or provider-focused copy
  • Familiarity with MLR (Medical/Legal/Regulatory) review and Veeva PromoMats
  • Conceptual and tactical writing strength
  • Flexible, collaborative, and deadline-driven
Additional Information

Our Publicis Groupe motto "Viva La Difference" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com. All your information will be kept confidential according to EEO guidelines.

Compensation Range: $32.11 - $57.91 hourly. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 11/11/2025.

 Compensation Range: USD $ - . This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 9/29/2025.Employment Type: OTHER