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Freelance Amazon Connect Jobs (NOW HIRING)

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Freelance Amazon Connect information

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How much do freelance amazon connect jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for freelance amazon connect in the United States is $47.71, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $61.78 per hour, depending on experience, location, and employer.

What is a freelance Amazon Connect specialist?

A Freelance Amazon Connect specialist is an independent professional who helps businesses set up, configure, and manage Amazon Connect, Amazon's cloud-based contact center service. They typically assist with tasks such as designing call flows, integrating third-party tools, customizing the customer experience, and providing ongoing support. These specialists work on a project or contract basis, offering flexible expertise to companies that need help with their contact center solutions without hiring a full-time employee.

What are the key skills and qualifications needed to thrive as a freelance Amazon Connect specialist?

To thrive as a Freelance Amazon Connect specialist, you need expertise in cloud-based contact center solutions, AWS services, and strong problem-solving abilities, often supported by certifications like AWS Certified Solutions Architect or AWS Certified Developer. Familiarity with Amazon Connect, Lambda functions, S3, and integration tools such as API Gateway is typically required. Strong communication, project management, and client collaboration skills help you excel when working independently or with remote teams. These skills ensure effective deployment, customization, and maintenance of scalable contact center solutions that meet client needs.

What are some common challenges freelance Amazon Connect specialists face when working with clients remotely?

Freelance Amazon Connect specialists often encounter challenges such as aligning client expectations with technical possibilities, managing project communication across time zones, and ensuring secure access to sensitive customer data. Since Amazon Connect is a cloud-based contact center solution, freelancers must also stay updated on platform updates and best practices. Building trust with clients and clearly documenting configuration changes are essential for successful collaboration and project outcomes.

What is the difference between Freelance Amazon Connect vs Freelance Contact Center Agent?

AspectFreelance Amazon ConnectFreelance Contact Center Agent
Required CredentialsKnowledge of Amazon Connect platform, cloud services, and contact center setupCustomer service skills, communication skills, possibly CRM software familiarity
Work EnvironmentRemote, technical setup involving cloud platformsRemote or on-site, customer interaction-focused
Employer & Industry UsageBusinesses implementing cloud contact centers, tech companiesCustomer service providers, call centers across industries
Search & Comparison IntentTechnical setup, cloud contact center consultingCustomer support, call center work

Freelance Amazon Connect professionals focus on configuring and managing cloud-based contact center solutions, requiring technical skills in cloud platforms. In contrast, Freelance Contact Center Agents primarily handle customer interactions, emphasizing communication and customer service skills. Both roles are remote but serve different functions within the contact center industry.

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What cities are hiring for Freelance Amazon Connect jobs?

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What states have the most Freelance Amazon Connect jobs?

States with the most job openings for Freelance Amazon Connect jobs include:

Infographic showing various Freelance Amazon Connect job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $99,230 per year, or $47.7 per hour.

Freelance Associate Director, Performance Content - Commerce, Retail Media Strategy & Activation

Starcom Mediavest Group Germany Gmbh

Chicago, IL • On-site

$46.81 - $67.29/hr

Temporary

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago


Job description

Company Description
Starcom is the world's first standalone media agency, a storied innovator that continues to lead the way for many of the world's best brands.
Starcom has long been the professional birthplace and proving ground for marketing leaders - CEOs, CMOs, sales leaders, and technology pioneers - and we continue to drive the industry with peerless talent and relentless innovation.
From the start, we've known that achieving growth for our clients requires understanding and connecting with real people where they live and work, in ways they value.
In an AI era, we remain ""Guided By Humanity,"" a phrase that describes our foundational belief that human expertise must remain in the driver's seat, supported by the best processes and technology.
With our proprietary capabilities and Publicis Media's industry-leading resources and clout, we create ideas that move people and drive transformative business outcomes for brands.
Job Description
Support AEO/GEO by strengthening brand and product discoverability across retail, commerce, marketplace, and retail media environments where consumer decisions are made and where AI systems may source or validate product information.
Responsibilities
  • Identify commerce and retail environments most relevant to each segment, including retailer.com, marketplaces, retail media networks, and product detail page ecosystems.
  • Evaluate how product content, retail taxonomy, reviews, availability, ratings, and merchandising may influence search, AI answer visibility, and consumer conversion.
  • Partner with commerce, retail media, SEO, and brand teams to recommend practical changes that improve product discoverability and downstream performance.
  • Translate GEO/AEO needs into commerce actions, such as improved PDP content, structured product information, retailer search optimization, marketplace presence, and retail media alignment.
  • Identify where teams have control versus where retailer or partner coordination is required.
  • Support activation planning across top priority retailers and marketplaces.
  • Help connect AI/search visibility learnings to commerce performance and retail media planning.

Qualifications
  • Strong commerce, retail media, marketplace, or shopper marketing experience.
  • Understanding of retailer search, PDP optimization, marketplace content, retail media activation, and conversion drivers.
  • Ability to work across brands, retail partners, and internal commerce/media teams.
  • Experience with platforms such as Amazon, Walmart, Target, Kroger, Instacart, Chewy, PetSmart, or similar preferred.
  • Comfortable translating strategic AEO/GEO needs into practical commerce activation steps.

Key Outputs
  • Retail / commerce opportunity assessment.
  • PDP and retailer search optimization recommendations.
  • Retail media activation inputs.
  • Marketplace discoverability plan.
  • Commerce-specific AEO/GEO action roadmap.

Additional Information
Starcom is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.
The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:
  • Paid Family Care for parents and caregivers for 12 weeks or more
  • Monetary assistance and support for Adoption, Surrogacy and Fertility
  • Monetary assistance and support for pet adoption
  • Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
  • Tuition Assistance
  • Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
  • Matching Gifts programs
  • Flexible working arrangements
  • 'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
  • Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to U.S. based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.
If you require accommodation or assistance with the application or onboarding process specifically, please contact USMTTACompliance@publicis.com.
All your information will be kept confidential according to EEO guidelines.
#LI-AM3
Compensation Range: USD $46.81 - USD $67.29/Hourly. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 8/17/2026.