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Urgently Hiring Amazon Connect Jobs (NOW HIRING)

Amazon

Applied Scientist II, Amazon Connect

Seattle, WA · On-site

Amazon Connect is a highly disruptive cloud-based contact center from AWS that enables businesses ... hiring process, including support for the interview or onboarding process, please visit for more ...

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Urgently Hiring Amazon Connect information

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How much do urgently hiring amazon connect jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for urgently hiring amazon connect in the United States is $18.14, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.71 per hour, depending on experience, location, and employer.

What is the difference between Urgently Hiring Amazon Connect vs Customer Service Representative?

AspectUrgently Hiring Amazon ConnectCustomer Service Representative
Required CredentialsBasic technical skills, familiarity with cloud contact centersHigh school diploma, customer service experience
Work EnvironmentRemote or call center, cloud-based platformCall center, office, or remote
Industry UsageContact center technology, cloud servicesCustomer service across various industries

Urgently Hiring Amazon Connect roles focus on managing cloud-based contact center systems, requiring technical familiarity. Customer Service Representatives handle customer interactions across industries, often with less technical training. Both roles are vital in customer support but differ mainly in technical requirements and work environment.

What cities are hiring for Urgently Hiring Amazon Connect jobs? Cities with the most Urgently Hiring Amazon Connect job openings:
What are the most commonly searched types of Amazon Connect jobs? The most popular types of Amazon Connect jobs are:
What states have the most Urgently Hiring Amazon Connect jobs? States with the most job openings for Urgently Hiring Amazon Connect jobs include:
What job categories do people searching Urgently Hiring Amazon Connect jobs look for? The top searched job categories for Urgently Hiring Amazon Connect jobs are:
Urgently Hiring Amazon Connect jobs near you
Infographic showing various Urgently Hiring Amazon Connect job openings in the United States as of July 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $37,735 per year, or $18.1 per hour.

Hiring - AWS Connect Specialist - Hybrid

BizTech Fusion

Washington, DC • On-site

Other

Posted 3 days ago

New

Job description

Hi
Greetings from BizTech Fusion! We are seeking for an AWS Connect Specialist, Working closely with the client and government stakeholders. The successful candidate will design, implement, and maintain the AWS Connect cloud-based contact center, ensuring optimal performance and alignment with business objectives.

Position: AWS Connect Specialist
Location: Hybrid - Washington DC
Duration: 12 + Months Contract
Tax: W2 or 1099

Note:
3 days onsite per week
In-person interviews 
Candidates local to the DMV area only

Job Description:

Key Responsibilities:

  • Design and Configuration:
    • Design, document, and implement contact flows using the AWS Connect to ensure optimal and dynamic call routing based on business requirements.
    • Utilize Amazon Connect to develop and deploy chatbots and conversational AI for automated customer interactions within Connect contact flows.
    • Configure and maintain Amazon Connect instances, user profiles, routing profiles, and security profiles.
  • Metrics and Reporting:
    • Ensure all metrics required for Key Performance Indicator (KPI) management are collected and available within AWS Connect.
    • Configure and maintain custom dashboards and reports in Amazon Connect and Amazon QuickSight for business units to monitor team performance.
    • Regularly review usage data from Amazon Connect's cloud monitoring tools, such as Amazon CloudWatch, and report findings to the supervisor.
  • Outbound Campaigns and Surveys:
    • Set up and manage outbound voice campaigns and customer surveys using Amazon Connect Outbound Campaigns and Contact Flows.
    • Ensure campaigns comply with relevant regulations, including managing caller ID settings, call times, and contact attempts.
  • Integration and Optimization:
    • Design and implement integrations between AWS Connect and other systems, including CRMs, using AWS Lambda and other AWS services.
    • Continuously review and enhance designs based on feedback to improve operational efficiency, reliability, and availability of the contact center.
  • Security and Compliance:
    • Collaborate with security staff and supervisors to document and implement processes and procedures that ensure AWS Connect comply with District, OCIO, and relevant security controls.
    • Apply appropriate change control and configuration management processes for all modifications to the production environment.
  • Troubleshooting and Support:
    • Identify and resolve technical issues related to the AWS Connect environment, providing timely updates to the supervisor.
    • Implement system revisions to maintain and improve overall performance.

Education:

  • Engineering, or a related field or The equivalent combination of education and successful work experience

Qualifications:

  • Amazon Connect CCaaS Hands on experience, not AWS infrastructure.
  • Hands on AWS CI/CDexperienceto deploy code and customize AWS connect services.
  • AWS certifications, such as AWS Certified Solutions Architect or Developer, can demonstrate expertise in the platform. (Preferred)
  • A minimum of 3 years Hands-on experience with Amazon Connect and other AWS cloud services is essential.
  • Experience with scripting and integrating various AWS services, such as Lambda, DynamoDB, and S3, to build and enhance contact center functionalities.
  • Experience with other cloud platforms and a strong understanding of Voice over IP (VoIP), Customer Experience (CX) strategies, and system integration.
  • In-depth, hands-on experience with Amazon Connect, including contact flow creation, call routing, and user management.
  • Demonstrated experience configuring and utilizing Amazon Connect's native reporting and dashboard capabilities for KPI management.
  • Experience with other AWS services that integrate with Amazon Connect, such as Lambda, Lex, and S3.
  • Strong understanding of workforce optimization (Forecast Capacity planning and Scheduling, FCS), best practices and how to implement them within the AWS Connect ecosystem.
  • Proven ability to work effectively with cross-functional teams, including IT project managers, business analysts, security staff, and business leaders.
  • Effective communication skills for gathering requirements, providing technical explanations, and collaborating with stakeholders.

Apply