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Flow Call Center Jobs (NOW HIRING)

Mira Home

Director of Call Center Operations

Orem, UT · On-site

$110K - $125K/yr

As the Director of Call Center Operations, you will own the systems, people-readiness, and quality ... Ensure a steady flow of qualified, coachable candidates to keep every team fully staffed * Partner ...

ADELANTE HEALTHCARE INC

Call Center Representative

Phoenix, AZ · On-site

$15.25 - $19/hr

POSITION SUMMARY The Call Center Representative is primarily responsible for providing excellent ... Maintain schedule accuracy for maximum patient flow * Follow established procedures for answering ...

ADELANTE HEALTHCARE INC

Call Center Representative

Phoenix, AZ · On-site

$15.25 - $19/hr

POSITION SUMMARY The Call Center Representative is primarily responsible for providing excellent ... Maintain schedule accuracy for maximum patient flow * Follow established procedures for answering ...

Tufts Medicine

$17 - $21.75/hr

This position is responsible for the ongoing and uninterrupted flow of information through face-to ... service or call center experience working in billing, collections, or insurance. Preferred ...

University of Rochester

$20.93 - $28.26/hr

... flow protocols. Contributes to the execution of new protocols and procedures within the call center ... Provides guidance on the most complex calls and issues. Acts as a subject matter expert for others ...

Tufts Medicine

Call Center Rep

Boston, MA · On-site

$17 - $21.75/hr

This position is responsible for the ongoing and uninterrupted flow of information through face-to ... service or call center experience working in billing, collections, or insurance. Preferred ...

University of Rochester

$20.93 - $28.26/hr

... flow protocols. Contributes to the execution of new protocols and procedures within the call center ... Provides guidance on the most complex calls and issues. Acts as a subject matter expert for others ...

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How much do flow call center jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for flow call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Flow Call Center?

A Flow Call Center job involves handling customer inquiries, providing support, and resolving issues related to Flow's telecommunications services. Agents assist customers via phone, email, or chat, addressing billing concerns, technical problems, and service requests. Strong communication skills, problem-solving abilities, and knowledge of Flow's products are essential. The role may require working flexible hours to support customers efficiently.

What does a typical day look like for someone working at a Flow Call Center?

A typical day in a Flow Call Center involves answering inbound customer calls, addressing their questions or concerns, and documenting interactions in the company's system. You may also handle troubleshooting, process orders, or escalate more complex cases to supervisors or specialized departments. Team members often rotate through different types of calls to keep the work engaging, and regular team meetings provide support and ongoing training. The environment is fast-paced but collaborative, offering opportunities for professional growth into supervisory or specialized support roles as you gain experience.

What are the key skills and qualifications needed to thrive in the Flow Call Center position, and why are they important?

To thrive in a Flow Call Center role, you need excellent verbal communication, active listening skills, and a customer service-oriented mindset, often supported by a high school diploma or equivalent. Familiarity with call center software (such as Zendesk, Salesforce, or custom CRM systems) and proficiency in basic computer applications are typical requirements. Strong soft skills like patience, adaptability, and conflict resolution are crucial for handling diverse customer interactions. These abilities ensure efficient issue resolution, high customer satisfaction, and effective teamwork in a fast-paced environment.

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What are the most commonly searched types of Flow Call Center jobs?

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What job categories do people searching Flow Call Center jobs look for?

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Flow Call Center jobs near you
Infographic showing various Flow Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Agent

GRACELIGHT COMMUNITY HEALTH

Los Angeles, CA • On-site

$24.68 - $35.29/hr

Full-time

Re-posted 7 days ago

Job description

SUMMARY:

The Patient Access Specialist (PAS) works in a high-volume call center and serves as the first point of contact for patients calling to schedule appointments. This role is responsible for answering inbound calls, making outbound calls as needed, verifying insurance and program eligibility, scheduling appointments, and updating patient information in the electronic health record. The PAS also assists patients with provider changes, confirms upcoming appointments, and ensures all data is entered accurately and efficiently. This position is essential to ensuring timely access to care and delivering a positive experience with every patient interaction.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

  • Supports and upholds the organization's mission, vision, and values in all interactions.
  • Prioritizes daily workload to ensure timely and accurate completion of responsibilities.
  • Provides exceptional customer service to internal and external clients through timely, courteous, and professional phone interactions.
  • Answers a high volume of inbound calls and places outbound calls as needed; uses established protocols and decision-making guides to manage call flow.
  • Schedules, reschedules, and cancels appointments in the electronic health record (EHR); takes accurate messages and routes calls appropriately.
  • Creates new patient records, verifies insurance and program eligibility, and updates demographic information in accordance with organizational standards.
  • Maintains awareness of clinic locations, provider schedules, services offered, and hours of operation to guide patients effectively.
  • Educates patients on available services to support engagement in the Patient-Centered Medical Home model.
  • Collaborates with health center staff to support schedule optimization and help ensure provider productivity targets are met.
  • Participates in patient outreach activities, including enrollment support, preventive care reminders, and follow-up on quality improvement reports (e.g., HEDIS).
  • Identifies patients who may need enrollment assistance or who are due for preventive services and schedules appropriate follow-up.
  • Maintains patient confidentiality and complies with all organizational policies, procedures, and privacy regulations.
  • May assist with preparing paper medical records for secure destruction or transport to storage, as assigned.
  • Contributes to a culture of service excellence and accountability.

QUALIFICATIONS, SKILLS & ABILITIES:

  • High school diploma, GED, or equivalent experience required.
  • Minimum of three year of direct customer service work experience, required.
  • Excellent telephone and interpersonal communication skills required.
  • Six months recent experience with medical front desk, preferred.
  • Knowledge of medical terminology, preferred.
  • Medical Office experience preferred.
  • Experience with electronic health records and practice management systems preferred.
  • Flexibility to work at any/all of Gracelight's locations
  • High school diploma, GED, or equivalent experience required.
  • Minimum of three year of direct customer service work experience, required.
  • Excellent telephone and interpersonal communication skills required.
  • Six months recent experience with medical front desk, preferred.
  • Knowledge of medical terminology, preferred.
  • Medical Office experience preferred.
  • Experience with electronic health records and practice management systems preferred.
  • Flexibility to work at any/all of Gracelight's locations

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