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Flexible Manager Workforce Management Jobs (NOW HIRING)

As a Workforce Management Analyst , you'll help ensure the right resources are in place at the right time by delivering accurate forecasts, optimized schedules, and real-time staffing adjustments ...

Workforce Planning Manager

Phoenix, AZ ยท On-site

$100K - $110K/yr

... EST (Flexible with business needs) What We Offer: * Comprehensive Medical, Dental and Vision ... Model the fiscal impact of Workforce Management results, evaluate seasonal fluctuations and assess ...

Intraday Management & Adjustments * Execute intraday adjustments and recommend targeted levers (skills, shrinkage) with clear impact statements. Communication & Collaboration * Communicate clear "so ...

... Workforce Management (WFM), Time & Labor Management (TLM), and Time & Attendance (T&A). As a ... Experienced HCM consultants choose Sability for our flexible work environment and sense of pride ...

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How much do flexible manager workforce management jobs pay per year?

As of Jun 11, 2026, the average yearly pay for flexible manager workforce management in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What is the difference between Flexible Manager Workforce Management vs Workforce Coordinator?

AspectFlexible Manager Workforce ManagementWorkforce Coordinator
CredentialsTypically requires management experience and industry-specific certificationsOften requires basic HR or scheduling certifications
Work EnvironmentLeads teams, manages schedules, and oversees workforce strategiesSupports scheduling, communication, and administrative tasks
Employer & Industry UsageCommon in retail, healthcare, and call centersFound in similar industries, focusing on operational support

Flexible Manager Workforce Management roles focus on strategic oversight and team leadership, while Workforce Coordinators handle day-to-day scheduling and administrative support. Both roles are vital in workforce planning but differ in scope and responsibilities.

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Workforce Management Analyst

Slide Insurance

Tampa, FL โ€ข On-site

Full-time

Posted 18 days ago


Job description

Slide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose and Technology.
At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded!
As a Workforce Management Analyst, you'll help ensure the right resources are in place at the right time by delivering accurate forecasts, optimized schedules, and real-time staffing adjustments that support service excellence.
What You'll Do
Forecasting, Scheduling & Real-Time Management
  • Analyze historical trends and real-time data to develop volume forecasts and staffing plans
  • Build and maintain schedules aligned with service level goals
  • Monitor intraday performance and traffic to ensure proper coverage
  • Make real-time staffing adjustments to address coverage or adherence gaps

Reporting, Analytics & Optimization
  • Produce detailed performance reports (hourly, daily, weekly, monthly) to support leadership decisions
  • Identify efficiency opportunities using Five9 and related analytics tools
  • Support interaction analytics and AI tools (e.g., Ava) to uncover process gaps and drive improvements

Platform Support & Collaboration
  • Provide Five9 platform support, including scheduling, quality management, and screen capture
  • Assist with IVR programming and optimization to improve call flow and routing
  • Communicate with leaders and frontline teams to manage traffic fluctuations and priorities
What You Bring
  • Bachelor's degree in Mathematics, Economics, Business Analytics, or a related field
  • 2+ years of workforce management experience in a high-volume call center
  • Experience with cloud-based contact center platforms; Five9 preferred
  • Familiarity with IVR systems and real-time traffic management
  • Strong analytical, organizational, and problem-solving skills
  • Ability to work independently while collaborating across teams
  • Clear, confident communicator with strong interpersonal skills
  • Proficiency with Microsoft 365 tools (Excel, PowerPoint, Teams, SharePoint, Power BI)
  • Alignment with Slide's Core Values and collaborative culture

What Slide Offers To YouThe Slide Vibe - An opportunity to be a part of a fun and innovation-driven culture fueled by Passion, Purpose and Technology! Slide offers many opportunities to collaborate and innovate across the company and departments, as well as get to know other Sliders. From coffee chats, to clubs, to social events - we plan it, so all Sliders feel included and Enjoy their Journey.
Benefits - Created using Slider feedback, Slide offers a comprehensive and affordable benefits package to cover all aspects of health...Physical, Emotional, Financial, Social and Professional. A Lifestyle Spending Account is set up for each Slider and Slide contributes to it monthly for use on any benefit that individually suits you - Health Your Way!
2023 - 2026 BEST PLACE TO WORK - Tampa Bay Business Journal
2024, 2025 & 2026 TOP WORKPLACE - Tampa Bay Times & USA TODAY