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Flexible Manager Workforce Management Jobs (NOW HIRING)

KPMG

Manager, Workforce Management - UKG

Atlanta, GA · On-site

KPMG is currently seeking a Manager, Workforce Management -UKG to join our Advisory Services practice. Responsibilities: * Led end-to-end workstreams for UKG Workforce Management implementations ...

MCI Careers

Workforce Management Manager

Wichita, KS · On-site

We are seeking a Workforce Management (WFM) Manager who will lead the development and execution of workforce strategy to ensure optimal staffing, accurate forecasting, and strong service level ...

CoreCivic

Workforce Management Analyst

Brentwood, TN

CoreCivic is currently seeking a Workforce Management (WFM) Analyst. Comejoin a team that is dedicated to making an impact for the people andcommunities we serve. *This position requires 4 days (Mon ...

Safelite Group

OR · On-site

Serve as the functional and operational owner of the UKG Workforce Management platform in workforce forecasting, labor demand modeling, advanced scheduling, reporting, and optimization. Act as the ...

Essilor

Workforce Management Specialist

Dallas, TX

The person in this role works collaboratively with the Workforce Analyst under the supervision of the Sr Manager of Workforce Planning. MAJOR DUTIES AND RESPONSIBILITIES * Monitor Key Performance ...

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How much do flexible manager workforce management jobs pay per year?

As of Jun 11, 2026, the average yearly pay for flexible manager workforce management in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What is the difference between Flexible Manager Workforce Management vs Workforce Coordinator?

AspectFlexible Manager Workforce ManagementWorkforce Coordinator
CredentialsTypically requires management experience and industry-specific certificationsOften requires basic HR or scheduling certifications
Work EnvironmentLeads teams, manages schedules, and oversees workforce strategiesSupports scheduling, communication, and administrative tasks
Employer & Industry UsageCommon in retail, healthcare, and call centersFound in similar industries, focusing on operational support

Flexible Manager Workforce Management roles focus on strategic oversight and team leadership, while Workforce Coordinators handle day-to-day scheduling and administrative support. Both roles are vital in workforce planning but differ in scope and responsibilities.

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Flexible Manager Workforce Management jobs near you
Manager, Workforce Management

Manager, Workforce Management

AltaMed Health Services Corporation

Anaheim, CA • On-site

$100K - $120K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

AltaMed rating

8.3

Company rating: 8.3 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

44th of 870 rated healthcare providers

Job description

Grow Healthy
If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn't just welcomed - it's nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don't just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it's a calling that drives us forward every day.
Job Overview
The Manager, Workforce Management position is responsible for all the day-to-day operations within the call center to help ensure staffing needs and service metric goals are achieved. This includes establishing policies, procedures, strategies, and tactics for the Patient Service Center, and aligning with the clinics and regulatory compliance to ensure patient satisfaction. The Workforce Manager is responsible for hiring, training, developing, coaching, managing, and delivering performance evaluations to a team of Workforce Analysts. Accountable for core workforce management functions and backup to the Analysts. Functions include: reporting, long-term and short-term forecasting, resource load-balancing, queue open-closures, capacity planning, trend analysis, employee scheduling, schedule optimization, and intraday management. This role must have an in-depth knowledge and understanding of the current WFM scheduling software suite features and functions. This role will support business growth when additional queues, new software, and tools are implemented. Collaborate on initiatives and call center roll-outs to maximize efficiencies to better meet service level objectives and reduce costs. Identify risks and opportunities in service-level metrics and recommend action plans to improve overall performance.
Minimum Requirements
  • A BA/BS degree is required, or a minimum of 5 years of experience in Workforce Management in analytics, forecasting, scheduling, and intra-day monitoring is required.
  • Minimum of 2 years of experience in a Management/Supervisory level position required.
  • Minimum of 2 years of experience leading or managing a team of Workforce Analysts preferred.
  • Experience with WFM tools and Contact Center applications.
  • Minimum of 5 years of experience working with workforce management scheduling software (e.g., ININ/Genesys, Verint, Calabrio, IEX) preferred.
  • Minimum of 3 years of working with call center/ACD phone systems preferred.
  • Experience with Workforce Management tools and Contact Center applications.

Compensation
$100,692.80 - $120,831.36 annually
Compensation Disclaimer
Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.
Benefits & Career Development
  • Medical, Dental and Vision insurance
  • 403(b) Retirement savings plans with employer matching contributions
  • Flexible Spending Accounts
  • Commuter Flexible Spending
  • Career Advancement & Development opportunities
  • Paid Time Off & Holidays
  • Paid CME Days
  • Malpractice insurance and tail coverage
  • Tuition Reimbursement Program
  • Corporate Employee Discounts
  • Employee Referral Bonus Program
  • Pet Care Insurance

Job Advertisement & Application Compliance Statement
AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

What AltaMed employees say

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About AltaMed Health Services

Sourced by ZipRecruiter

AltaMed Health Services, based in Los Angeles, CA, US, is a leading provider in the healthcare industry. Founded in 1969 as the East LA Barrio Free Clinic, the organization provides high-quality health and human services to the underserved and uninsured communities in Southern California. AltaMed offers a broad range of services including medical care, senior care, dental services, HIV care, pharmacy services, and health education. The company's mission is to eliminate disparities in healthcare access and outcomes by providing superior quality health and human services through an integrated world-class delivery system. AltaMed has also made notable achievements, including becoming the nation's largest federally qualified community health center (FQHC) and being named a leader in healthcare equality by the Human Rights Campaign for several consecutive years.

Industry

Fitness and sports centers

Company size

1,001 - 5,000 Employees

Headquarters location

Los Angeles, CA, US

Year founded

1969

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